Accessibility of Customs’ online services

We develop our online services according to the needs of our customers. We always take account of the accessibility requirements when planning new services and developing existing ones. We want to provide everyone with access to our services on an equal basis.

The Finnish Act on the Provision of Digital Services obliges the authorities to comply with the accessibility requirements.

Feedback on accessibility

You can give feedback on the accessibility of our services by sending email to asiakaspalautteet@tulli.fi.

Accessibility statements for websites and information services

• Tulli.fi
• Separate websites on tulli.fi
• Customs duty calculator
• The pages for instructions for online services
• The Fintaric Service
• Uljas (in Finnish)
• MRN Search
• Main page for Customs’ e-services
• The Import Declaration Service for private persons
• Customs Clearance Service
• Import Declaration Service
• Safety and Security Declaration Service (AREX)
• Intrastat Declaration Service
• Authorisation and Decisions Service
• Applying for an EORI number
• My details

Other accessibility statements (e.g. for forms)

• Customs customer feedback form and customer satisfaction survey
• Online tip-off form (in Finnish)
• Notification of using transit fallback procedure (in Finnish)
• Tax border declaration in the goods traffic between Åland and the rest of Finland (in Finnish)
• Customer satisfaction survey by the Customs Laboratory
• Chat and chatbot service