In some situations, you can also visit our customs offices. Some of them offer services only by prior appointment. Please check in advance what services are available at the customs office. Travellers need not book an appointment when crossing the border.
No customs information is provided at this number.
Information for private customers
24/7: smoothness of foreign trade, fallback procedures
Inspection of commercial traffic, air freight and goods
No enquiries about parcels
- Monday to Friday without appointment 8.00–11.00.
- Monday to Friday by appointment 11.00–16.15. Book the appointment at 0295 527 012 or kotka.tulliselvitys(at)tulli.fi.
- Saturday 8.00–22.00 and Sunday 8.00–16.00 by appointment. Book the appointment by 14.15 the previous day at 0295 527 170 or kotka.liikkuvaryhma(at)tulli.fi.
Border control and visa services, victualling, shipping permits:
Weekdays after office hours, Saturdays 8.00–22.00 and Sundays 8.00–16.00 tel. 040 332 5203
Endorsement of EUR.1. and A.TR. movement certificates by post:
Sevettijärventie 12245 B 6, 99940 Näätämö
Mon–Fri 8 am–7 pm,
Sat 10 am–7 pm, Sun 12 pm–8 pm
Mon–Fri 9 am–8 pm,
Sat 11 am–8 pm, Sun 1 pm–9 pm
Åland Islands tax border information