PL 512, 00101 Helsinki
Documents can be submitted by leaving them in the mailbox near the elevators on the second floor from Monday to Friday between 8 am and 4.15 pm The documents are registered as arrived on the day of submission.
If you are submitting documents that need a receipt of submission, please contact a customs officer.
Customs Information Service, Private customers
The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)
Message exchange technical support, businesses
At other times, restricted on-call service provided by Message follow-up.
Technical support, EDI support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages
Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables
Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading
Customs procedure-specific business information
Customs Authorisation Centre
Credit customer applications and guarantees
Åland tax border matters
Åland EDI and web import
- guarantee types
- guarantee categories
- reference amount
- guarantee requirement
Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.
Payments and collection
Service number choices:
1) Invoicing and periodic filings: Questions regarding periodic filings and payments
2) Debt collection and payment arrangements: Requests for payment, payment arrangements and other matters related to debt collection
Tip-off hotline and Tip-off form
In urgent cases concerning customs offences, you can call Customs’ free-of-charge tip-off number, 0800 1 4600 (24 h).
You can use the Customs online tip-off form for non-urgent reports of suspicious or illegal activity, such as the smuggling of narcotics or other goods, and misuses of fuel. You can send tip-offs about suspected car tax evasion to the Tax Administration on firstname.lastname@example.org