Contact information

Customs

Switchboard
Pasilan virastokeskus, Opastinsilta 12, 00520 Helsinki
Monday to Friday 8 am–4.15 pm
P.O. Box 512, 00101 Helsinki

No processing of customs declarations. 

Registry Office
Opastinsilta 12, 00520 Helsinki
9 am–3 pm
P.O. Box 512, 00101 Helsinki
kirjaamo@tulli.fi

Documents can be submitted by leaving them in the mailbox near the elevators on the second floor from Monday to Friday between 8 am and 4.15 pm The documents are registered as arrived on the day of submission.
If you are submitting documents that need a receipt of submission, please contact a customs officer.

Customs Information Service

Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)

Customs Information Service, Business customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.

Customs Declaration

Customs declarations, private customers
Monday to Friday 8 am–6 pm
Customs declarations, businesses
Monday to Sunday 24 h
Message exchange technical support, businesses
Monday to Friday 7 am–5 pm
edituki@tulli.fi

At other times, restricted on-call service provided by Message follow-up.
Technical support, EDI support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages

Consumer protection
Monday to Friday 8 am–4 pm
kuluttajasuojelu(at)tulli.fi

Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables

National Sea Traffic Centre
meke(at)tulli.fi


 

Transit follow-up
Monday to Friday 8 am–4 pm
passitusseuranta@tulli.fi

Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading

Requests for statistical information on imports and exports for customers

tilastokysely.tuonti@tulli.fi (imports)
tilastokysely.vienti@tulli.fi (exports)

Other customer information services

Customs procedure-specific business information
Monday to Friday 8 am–4 pm
yritysneuvonta.lupa-asiakkaat@tulli.fi


 

 

Customs Authorisation Centre
Monday to Friday 8 am–4 pm
P.O. Box 56, 90401 Oulu
lupakeskus@tulli.fi
Credit customer applications and guarantees
Advice on how to complete the application: yritysneuvonta.tuonti@tulli.fi
Åland tax border matters
Weekdays 9 am–3 pm
Åland web import
Weekdays 9 am–3 pm
Guarantees
luottoasiakkuus@tulli.fi
  • guarantee types
  • guarantee categories
  • reference amount
  • guarantee requirement

Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.

Payments and collection
Monday to Friday 9 am–4 pm

Service number choices:
1) Invoicing and periodic filings: Questions regarding periodic filings and payments
veroreskontra@tulli.fi
2) Debt collection and payment arrangements: Requests for payment, payment arrangements and other matters related to debt collection
perinta@tulli.fi

Intrastat declarations
weekdays
intrastat@tulli.fi
Statistics service
weekdays from 9 am to 2.30 pm
statistics@tulli.fi
Customs Laboratory
Tekniikantie 13, 02150 Espoo
P.O. Box 512, 00101 Helsinki

Media contacts

Media contacts
Monday to Friday 8 am–4 pm
viestinta@tulli.fi
Media enquiries concerning foreign trade statistics
Monday to Friday 9 am–2.30 pm
statistics(at)tulli.fi
Director of Communications Mika Parkkonen
mika.parkkonen(at)tulli.fi
Manager of Communications Piia Kaijanto
piia.kaijanto@tulli.fi

Tip-off hotline and Tip-off form

Tip-off hotline and Tip-off form
24/7

Online tip-off form

In urgent cases concerning customs offences, you can call Customs’ free-of-charge tip-off number, 0800 1 4600 (24 h).

You can use the Customs online tip-off form for non-urgent reports of suspicious or illegal activity, such as the smuggling of narcotics or other goods, and misuses of fuel. You can send tip-offs about suspected car tax evasion to the Tax Administration on verovilppi@vero.fi

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