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Contact information


Do you have a question about a cleared parcel that has not been released?

Your parcel may be stuck due to Posti’s handling fee. Please visit the Posti website and check.

Coronavirus (COVID-19) and Customs activity

Transports of goods and electronic customs clearances will continue as usual despite the coronavirus. Follow the instructions For more advice for travellers, visit the websites of the Ministry for Foreign Affairs and the Border Guard.


Map of Customs offices

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Payment methods accepted by Customs

In transactions with Customs you can pay duties and taxes or lodge guarantees with these payment methods: cash, cheque, Visa Debit / Credit, Visa Electron, Master Debit / Credit, Maestro and V Pay.

Call prices

Customs’ service call prices

Chat pilot project

Information on the chat pilot project