Contact information

Customs

Switchboard
Pasilan virastokeskus, Opastinsilta 12, 00520 Helsinki
PL 512, 00101 Helsinki
Monday to Friday 8 am–4.15 pm

No processing of customs declarations. 

Registry Office
Pasilan virastokeskus, Opastinsilta 12, 00520 Helsinki
PL 512, 00101 Helsinki
Monday to Friday 9 am–3 pm
vs99Tglox1jZvyyhgNuiYv7CJT6bznnwevx

Documents can be submitted by leaving them in the mailbox near the elevators on the second floor from Monday to Friday between 8 am and 4.15 pm The documents are registered as arrived on the day of submission.
If you are submitting documents that need a receipt of submission, please contact a customs officer.

Customs Information Service

Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)

Customs Information Service, Business customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.

Customs Declaration

Customs declarations, private customers
Monday to Friday 8 am–6 pm
Customs declarations, businesses
24/7
Message exchange technical support, businesses
Monday to Friday 7 am–5 pm
vs99Tglox1jZvyyhgNuiYv7CJT6vxhgvqr

At other times, restricted on-call service provided by Message follow-up.
Technical support, EDI support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages

Consumer protection
Monday to Friday 8 am–4 pm
vs99Tglox1jZvyyhg)gn(hyrwbhfnwngghyhx

Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables

National Sea Traffic Centre
8 am–4 pm
vs99Tglox1jZvyyhg)gn(rxrz
Transit follow-up
Monday to Friday 8 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6nganehrffhgvffnc

Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading

Requests for statistical information on imports and exports for customers

tilastokysely.tuonti@tulli.fi (imports)
tilastokysely.vienti@tulli.fi (exports)

Other customer information services

Customs procedure-specific business information
Monday to Friday 8 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6gnnxxnvfn-nchy99Tglox1jZngabihraflgvel


 

 

Customs Authorisation Centre
P.O. Box 56, 90401 Oulu
Monday to Friday 8 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6fhxfrxnchy
Credit customer applications and guarantees
vs99Tglox1jZvyyhgNuiYv7CJT6gnnxxnvfn-nchy99Tglox1jZngabihraflgvel :abvgnpvyccn rug rgryczbp bg jbu ab rpviqN
Åland tax border matters
Weekdays 9 am–3 pm
Åland EDI and web import
Monday to Friday 9 am–3 pm
Guarantees
vs99Tglox1jZvyyhgNuiYv7CJT6fhhxxnvfnbggbhy
  • guarantee types
  • guarantee categories
  • reference amount
  • guarantee requirement

Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.

Payments and collection
Monday to Friday 9 am–4 pm

Service number choices:
1) Invoicing and periodic filings: Questions regarding periodic filings and payments
veroreskontra@tulli.fi
2) Debt collection and payment arrangements: Requests for payment, payment arrangements and other matters related to debt collection
perinta@tulli.fi

Intrastat declarations
Monday to Friday 9 am–12 am
vs99Tglox1jZvyyhgNuiYv7CJT6gngfnegav
   
Statistics service
weekdays from 9 am to 2.30 pm
vs99Tglox1jZvyyhgNuiYv7CJT6fpvgfvgngf
Customs Laboratory
Tekniikantie 13, 02150 Espoo
PL 512, 00101 Helsinki

Media contacts

Media contacts
24/7
vs99Tglox1jZvyyhgNuiYv7CJT6ngavgfrvi
Media enquiries concerning foreign trade statistics
Monday to Friday 9 am–2.30 pm
vs99Tglox1jZvyyhg)gn(fpvgfvgngf
Director of Communications Mika Parkkonen
vs99Tglox1jZvyyhg)gn(arabxxenc99Tglox1jZnxvz
Manager of Communications Piia Kaijanto
vs99Tglox1jZvyyhgNuiYv7CJT6bganwvnx99Tglox1jZnvvc

Tip-off hotline and Tip-off form

Tip-off hotline and Tip-off form
24/7

Online tip-off form

In urgent cases concerning customs offences, you can call Customs’ free-of-charge tip-off number, 0800 1 4600 (24 h).

You can use the Customs online tip-off form for non-urgent reports of suspicious or illegal activity, such as the smuggling of narcotics or other goods, and misuses of fuel. You can send tip-offs about suspected car tax evasion to the Tax Administration on verovilppi@vero.fi

Help us improve our site content

We want to improve our website together with our customers. You can give us feedback by clicking “Send feedback”.

Send feedback