Contact information

Customs

Switchboard
Monday to Friday 8 am–4.15 pm

Call prices

Registry Office
Pasilan virastokeskus, Opastinsilta 12, 00520 Helsinki
PL 512, 00101 Helsinki
Monday to Friday 9 am–3 pm
vs99Tglox1jZvyyhgNuiYv7CJT6bznnwevx


Documents can be submitted by leaving them in the mailbox near the elevators on the second floor from Monday to Friday between 8 am and 4.15 pm The documents are registered as arrived on the day of submission.
If you are submitting documents that need a receipt of submission, please contact a customs officer.

Customs Information Service

Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)

Customs Information Service, Business customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.

Customs Declaration

Customs declarations, private customers
Monday to Friday 8 am–6 pm
Customs declarations, businesses
24/7
Message exchange technical support, businesses
Monday to Friday 7 am–6 pm
vs99Tglox1jZvyyhgNuiYv7CJT6vxhgvqr

At other times, restricted on-call service provided by Message follow-up.
Technical support, EDI support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages

Consumer protection
Monday to Friday 8 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6hyrwbhfnwngghyhx

Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables

National Sea Traffic Centre
Monday to Friday 8 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6rxrz
Transit follow-up
Monday to Friday 8 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6nganehrffhgvffnc

Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading

Requests for statistical information on imports and exports for customers

tilastokysely.tuonti@tulli.fi (imports)
tilastokysely.vienti@tulli.fi (exports)

Other customer information services

Customs procedure-specific business information
Monday to Friday 8 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6gnnxxnvfn-nchy99Tglox1jZngabihraflgvel


 

 

Customs Authorisation Centre
P.O. Box 56, 90401 Oulu
Monday to Friday 8 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6fhxfrxnchy
Credit customer applications and guarantees
vs99Tglox1jZvyyhgNuiYv7CJT6gnnxxnvfn-nchy99Tglox1jZngabihraflgvel

Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.

Åland Islands tax border information service
Monday to Friday 9 am–3 pm

Ask the Åland Islands tax border information service

Trade between the Åland Islands and mainland Finland, advice concerning the ALA system and customs clearance

Import declaration service, Åland
Monday to Friday 9 am–3 pm
vs99Tglox1jZvyyhgNuiYv7CJT6gebczvoorj99Tglox1jZcgn

Imports to the Åland Islands from the EU or from outside the EU

Payments
Monday to Friday 9 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6negabxfreberi

Questions regarding periodic filings and payments
 

Collection
Monday to Friday 9 am–4 pm
vs99Tglox1jZvyyhgNuiYv7CJT6ngaverc

Requests for payment, payment arrangements and other matters related to debt collection

Intrastat declarations
Monday to Friday 9 am–12 am
vs99Tglox1jZvyyhgNuiYv7CJT6gngfnegav
Statistics service
Monday to Friday from 9 am–2.30 pm
vs99Tglox1jZvyyhgNuiYv7CJT6fpvgfvgngf
Customs Laboratory
Tekniikantie 13, 02150 Espoo
PL 512, 00101 Helsinki
Monday to Friday 8 am–4.15 pm

Media contacts

Media contacts
24/7
vs99Tglox1jZvyyhgNuiYv7CJT6ngavgfrvi
Customs’ Newsroom
Media enquiries concerning foreign trade statistics
Monday to Friday 9 am–2.30 pm
vs99Tglox1jZvyyhgNuiYv7CJT6fpvgfvgngf
Director of Communications Mika Parkkonen
vs99Tglox1jZvyyhgNuiYv7CJT6arabxxenc99Tglox1jZnxvz
Manager of Communications Piia Kaijanto
vs99Tglox1jZvyyhgNuiYv7CJT6bganwvnx99Tglox1jZnvvc

Tip-off hotline and Tip-off form

Tip-off hotline and Tip-off form
24/7

Online tip-off form

In urgent cases concerning customs offences, you can call Customs’ free-of-charge tip-off number, 0800 1 4600 (24 h).

You can use the Customs online tip-off form for non-urgent reports of suspicious or illegal activity, such as the smuggling of narcotics or other goods, and misuses of fuel.

You can send tip-offs about suspected car tax evasion to the Tax Administration on verovilppi@vero.fi

Help us improve our site content

We want to improve our website together with our customers. You can give us feedback by clicking “Send feedback”.

Send feedback