Accessibility statement – Customs Clearance Service

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the Customs Clearance Service.

Other service alternatives

If you are not able to use the Customs Clearance Service, there are other alternatives for transactions with Customs. You can authorise someone else to declare the goods on your behalf via the service or you can buy the declaration as a service from a forwarding company.

You can also visit a customs office that provides customer service to give us your feedback. On our website, you will find the map locations of the customs offices with customer service and their opening hours.

Help regarding alternative transactions is available from the Customs Information Service, tel. 0295 5201.

See the instructions for other service alternatives (in Finnish).

The accessibility of the service

Current accessibility of the content of the service: partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us.  

The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible.

Form elements, such as buttons, check boxes, combo boxes and text fields

  • Some form elements are not labelled in such a way that they can be read by a screen reader in conjunction with the field. (WCAG 1.3.1)
  • The export declaration contains a form field that does not allow keyboard users to view all the information by scrolling. (WCAG 2.1.1)
  • The service has some form elements without a visible label or instructions for filling in the field. (WCAG 3.3.2)
  • Some buttons lack a descriptive, accessible name. (WCAG 4.1.2) 
  • The screen reader indicates that the automatically filled fields are disabled. In addition, they cannot be focused using the tab key. (WCAG 4.1.2)

Other findings related to structure and service use

  • The service contains some tables that have columns without column headers. In some tables, the instruction button is placed inside a header cell, causing the button name to be read in every cell in the column. The number of columns and rows in some tables may also be incorrectly indicated. (WCAG 1.3.1)
  • Exclamation mark icons and colours have been used in the tables and menus in the service to indicate events that the user should take into account. These icons and colours do not have a text counterpart, and they are not communicated to screen reader users. (WCAG 1.1.1, WCAG 1.4.1)
  • A calendar function where the date can be chosen is used for the search functions in the service. However, the calendar functionality is not available with the keyboard and screen reader. The desired date can also be entered manually with the keyboard, but then the user may enter the date in the wrong format. The user is not given instructions on the format in which dates are to be entered. (WCAG 3.3.3) 
  • The links in the summary of errors do not always lead to the incorrect fields, although the instructions claim they do. (WCAG 2.4.4)
  • The service does not easily adapt to different screen sizes and text enlargements, rather some content may be limited, completely inaccessible or require two-way scrolling. (WCAG 1.4.4 and 1.4.10)
  • The order in which the content is read on the screen reader is not always logical, and in some situations, the user has to cancel with the keyboard to access the new content. Also during keyboard navigation, the movement of the focus is sometimes illogical. (WCAG 2.4.3) 
  • Users of screen readers do not get status messages under all circumstances, such as when fillable fields are added or removed. (WCAG 4.1.3)
  • In the export declaration, users of screen readers may find incorrect text in the confirmation section of the call-back request (WCAG 1.3.1)

Drafting of the statement

Customs has assessed the accessibility of this service as follows:

  • The assessment was conducted by an external operator.
  • The statement was drafted on 12 February 2021.
  • The statement was last revised on 3 October 2024.

Feedback

We are happy to receive feedback on the accessibility of this service. 

  • Give feedback on accessibility to Customs by email: asiakaspalautteet@tulli.fi.
  • The Customs Clearance Unit of Finnish Customs is responsible for the accessibility of the Customs Clearance Service and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.
  • If you aren’t satisfied with the response you have received from Customs, you can also give feedback on accessibility to the Regional State Administrative Agencies: saavutettavuus@avi.fi.