Accessibility statement – Customs Clearance Service

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the Customs Clearance Service.

Other service alternatives

If you are not able to use the Customs Clearance Service, there are other alternatives for transactions with Customs. You can authorise someone else to declare the goods on your behalf via the service or you can buy the declaration as a service from a forwarding company.

You can also visit a customs office that provides customer service to give us your feedback. On our website, you will find the map locations of the customs offices with customer service and their opening hours.

Help regarding alternative transactions is available from the Customs Information Service, tel. 0295 5201.

See the instructions for other service alternatives (in Finnish).

The accessibility of the service

Current accessibility of the content of the service: partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us.  

The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible.

Form elements, such as buttons, check boxes, combo boxes and text fields

  • The export declaration contains a form field that does not allow keyboard users to view all the information by scrolling. (WCAG 2.1.1)
  • The service has some form elements without a visible label or instructions for filling in the field. (WCAG 3.3.2)
  • The screen reader indicates that the automatically filled fields are disabled. In addition, they cannot be focused using the tab key. (WCAG 4.1.2)

Other findings related to structure and service use

  • In some tables, the instruction button is placed inside a header cell, causing the button name to be read in every cell in the column. (WCAG 1.3.1)
  • Exclamation mark icons and colours have been used in the tables and menus in the service to indicate events that the user should take into account. These icons and colours do not have a text counterpart, and they are not communicated to screen reader users. (WCAG 1.1.1, WCAG 1.4.1)

Drafting of the statement

Customs has assessed the accessibility of this service as follows:

  • The assessment was conducted by an external operator.
  • The statement was drafted on 12 February 2021.
  • The statement was last revised on 22 October 2025.

Feedback

We are happy to receive feedback on the accessibility of this service. 

  • Give feedback on accessibility to Customs by email: asiakaspalautteet@tulli.fi.
  • The Customs Clearance Unit of Finnish Customs is responsible for the accessibility of the Customs Clearance Service and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.

If you are not satisfied with the response you have received from Customs or if you have had no response, you can submit a report to the Finnish Transport and Communications Agency Traficom. Detailed information on how to file a report and how the matter will be handled is available on the Finnish Transport and Communications Agency Traficom.

Contact information of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000