Our efforts:

• We make customs clearance easier and reduce the need for travel through digital services.
• We promote accessibility so that all our customers can use our online services or visit our service points independently.
• We engage in regular and close cooperation through various networks and customer cooperation groups in different fields.
• We offer proactive advice about services and changes in our operations and guide people to do the right thing the first time, saving time and money and avoiding follow-ups.
• We offer companies smoother customs clearance with authorisations. They contribute to the security of supply chains through their activities.
• Our control supports fair competition and the accuracy of customs clearances for companies and uncovers tax fraud.
• We collect customs duties payable to the EU and taxes and other payments payable to the State in the correct amounts.
• We compile and publish official statistics on Finland’s foreign trade to support knowledge-based decision-making.

Indicators:

Customer satisfaction in customs clearance procedures, business customers (scale: 1–5)

Customer satisfaction, individual customers (scale: 1–5)

Total customs levies and subsequent levies following company and document audits (EUR million)

Customer advice figures

 

Our efforts:

• We fight cross-border crime in close cooperation with other law enforcement agencies.
• By stopping restricted or prohibited substances from entering the country, we prevent the adverse social and economic effects they would cause.
• We ensure the safety of society and protect the health of citizens and the environment through comprehensive crime prevention.
• By recovering proceeds of crime and remitting them to the State, we hinder professional and organised crime effectively.
• By combating the grey economy, we promote fair competition among lawful operators, increase tax revenue for the State and prevent other crime.
• We monitor the import of and trade in counterfeit products. This allows us to protect consumers, safeguard the State’s tax revenue and the financial interests of rights-holders and combat forced and child labour, money laundering and other criminal financing.
• By enforcing sanctions, we ensure that the European Union’s joint foreign and security policies are effective in national and international cooperation and in promoting peace.

Indicators:

Effectiveness of crime prevention (EUR million)

Crimes that Finnish Customs became aware of 

Crime resolution rate

The crime resolution rate measures the ratio between reported crimes and solved crimes during a specific reporting period. The decrease in the resolution rate compared to the previous year reflects the fact that in 2024, the number of preliminary investigations into suspected customs offences that were initiated was approximately 21% higher than the number of crimes solved and preliminary investigations concluded during the same period. This means that criminal investigations have piled up.

        

Our efforts:

• We protect consumers from health hazards by preventing non-compliant foods and consumer goods from entering the market. Meanwhile, we also prevent food fraud and promote fair competition among companies through control.
• By supervising shipments of hazardous substances, waste and chemicals, we ensure that they do not harm nature or citizens.
• We supervise the roadworthiness of vehicles to prevent vehicles that are malfunctioning, overloaded or incorrectly loaded from entering the flow of traffic in Finland.
• Our controls prevent the spread of plant and animal diseases. In this way, we also protect biodiversity, the forestry industry’s operating conditions, the food industry and food production in cooperation with several public authorities.
• Finnish Customs has a new role as the national authority in charge of the EU Carbon Border Adjustment Mechanism (CBAM) The CBAM prevents emissions from being diverted outside the EU, encouraging ecologically sustainable operations on a global level.

Indicators:

Hit rate for inspections of vehicles and transport equipment (%)

Hit rate for passenger inspections (%)

Goods inspections, hit rate (%) and target

Hit rate for food and consumer goods controls (%)

Hit rate for road safety inspections (%)

Dangerous consumer goods reported in the EU Safety Gate system in 2024

Food and food contact materials posing a severe hazard reported in the RASFF system

Products inspected by Finnish Customs for product safety

Of which cautioned or rejected

Hit rate

 

Our efforts:

• The values and ethical principles of Finnish Customs guide its actions. We carry out our duties sustainably and effectively in a multicultural operating environment, taking advantage of opportunities and preparing for threats.
• We use the annual Reputation&Trust survey to track the development of Finnish Customs’ reputation.
• We value diversity and in our recruitment, we encourage people from different backgrounds to apply for jobs at Customs. This is highlighted in our job advertisements, in which we seek applicants of different ages and genders as well as people belonging to linguistic, cultural or other minorities.
• We train our personnel to interact with people from different backgrounds and strengthen their knowledge of equality and equity to ensure non-discrimination in service situations.
• We engage in proactive cooperation with educational institutions, offer internships and are actively visible at trade fairs and in the media. In this way, we contribute to the development of the skills needed in working life and raise awareness of potential jobs while people are studying.
• We encourage employees of Finnish Customs to enhance their daily work and customs services through employee engagement, initiative activities and the strengthening of development skills.

Indicators:

Elements of Finnish Customs’ reputation in the Reputation&Trust survey

Overall score

Workplace score

Sustainability score

Reputation&Trust annual comparison

Annual comparison of stakeholder support