Accessibility statement: Main page for Customs’ e-services

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the main page for Customs’ e-services.

Other service alternatives

If you are not able to use the main page for our e-services, there are other service alternatives. You will find more information about other service alternatives and contact details of customs offices with customer service on the page Instructions for other service alternatives.

Help regarding other service alternatives is available from the Customs Information Service, tel. 0295 5201.

The accessibility of the service

Current accessibility of the content of the service: partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us.

The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible: 

  • Links and icons
    • Links to customer bulletins that open in a new tab are indicated with icons, but are not named programmatically. The way the links function may come as a surprise, for example, for people who use screen readers. (WCAG 1.1.1, 2.4.4)
    • The element for service purchases is programmatically implemented in the form of icons using ARIA attributes. However, the icons cannot be activated with the space bar. (WCAG 2.1.1)
  • Connection timeout
    • The user is warned of the connection timeout and is given the opportunity to request additional time. However, for data security reasons the user must be logged out after 12 hours, which means that the accessibility requirements concerning time limits are not completely fulfilled. (WCAG 2.2.1)The page Login instructions 
  • The page Login instructions 
    • The page has text links the colour of which does not distinguish them at all from the surrounding body text.  (WCAG 1.4.1)
    • The title element is insufficient and thus is not descriptive of the page or its aim. (WAG 2.4.2) 

Drafting of the statement

Customs has assessed the accessibility of this service as follows: 

  • The assessment was conducted by an external operator.
  • The service was assessed in 1/2019.
  • This statement was drafted on 11 September 2019.
  • The statement was last reviewed on 29 December 2023.


We are happy to receive feedback on the accessibility of this service. 

  • Give feedback on accessibility to Customs by email:
  • Customs’ e-services are responsible for the accessibility of the main page for Customs’ e-services and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.

If you are not satisfied with the response that you receive from Customs or if you receive no response at all, you may submit a report to the Regional State Administrative Agency for Southern Finland. Detailed information on how to file a report and how the matter will be handled is available on the website of the Regional State Administrative Agency for Southern Finland.

Contact information of the supervisory authorities

Administrative Agency for Southern Finland’s Accessibility Monitoring Unit