Accessibility statement: Applying for an EORI number

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the service EORI number.

Other service alternatives

If you are not able to use the EORI number service, you can also transact with the Authorisation Centre by sending an EORI form in pdf format by email to TH.EORI(at)

You can also visit a customs office that provides customer service to give us your feedback. On the Customs website, you will find the map locations of these customs offices and their opening hours

Help regarding other service alternatives is available from the Customs Information Service, tel. 0295 5201.

See the instructions for other service alternatives (in Finnish).

The accessibility of the service

The accessibility of the service partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some problems with accessibility. The known problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us. The list will be updated as and when we are able to fix these accessibility problems.

  • Adding and deleting form field rows
    • Form field rows are added and deleted dynamically using buttons. This functionality has flaws in the management of focus from both keyboard and screen reader users’ point of view. (WCAG 2.4.3, 4.1.3)
  • Anchor links
    • The anchor links are presented as simple links whose purpose is not clear from the surrounding context. (WCAG 2.4.4)
  • Toolbars
    • Some of the buttons have been placed in toolbars, which does not necessarily convey a correct idea of the functionalities. (WCAG 4.1.2)
  • Headings
    • The titles of various pages of the service are not always descriptive enough. (WCAG 2.4.6)
  • Title attributes
    • The title attributes of various pages of the service are not always descriptive enough and, consequently, screen reader users do not always get sufficient feedback on the change of the view. (WCAG 2.4.2, 4.1.3)
  • Management of focus
    • The service has some functionalities after which the focus of a keyboard or screen reader user is not moved to a logical location. (WCAG 2.4.3, 4.1.3)
  • Connection timeout
    • The user is warned of the connection timeout and is given the opportunity to request additional time. However, for data security reasons the user must be logged out after 12 hours, which means that the accessibility requirements concerning time limits aren’t completely fulfilled. (WCAG 2.2.1)

Drafting of the statement

Customs has assessed the accessibility of this service as follows:

  • The assessment was conducted by an external operator.
  • The service was assessed in September 2019 
  • This statement was drafted on 30 September 2019.
  • The statement was last reviewed on 11 October 2023.


We are happy to receive feedback on the accessibility of this service.

  • Give feedback on accessibility to Customs by email: asiakaspalautteet(at)
  • The Authorisation Centre is responsible for the accessibility of the service for applying for an EORI number and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.

If you are not satisfied with the response you receive from Customs, or if you receive no response at all, you may submit a report to the Regional State Administrative Agency for Southern Finland. Detailed information on how to file a report and how the matter will be handled is available on the website of the Regional State Administrative Agency for Southern Finland.

Contact information of the supervisory authorities

Administrative Agency for Southern Finland’s Accessibility Monitoring Unit