Accessibility statement: Applying for an EORI number

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the service EORI number.

Other service alternatives

If you are not able to use the EORI number service, you can also transact with the Authorisation Centre by sending an EORI form in pdf format by email to TH.EORI@tulli.fi.

You can also visit a customs office that provides customer service to give us your feedback. On the Customs website, you will find the opening hours of the customs offices and the map locations of the customs offices that provide customer service.

You can get help with alternative ways of accessing services from the Customs Information Service, tel. 0295 5201.

The accessibility of the service

Current accessibility of the content of the service: partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us.  

The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible: 

  • Anchor links
    • The anchor links are presented as simple links whose purpose is not clear from the surrounding context. (WCAG 2.4.4)
  • Toolbars
    • Some of the buttons have been placed in toolbars, which does not necessarily convey a correct idea of the functionalities.  (WCAG 4.1.2)
  • Headings 
    • The main headings on the different pages of the service are not unique and are not always sufficiently descriptive. (WCAG 2.4.6)
  • Title attributes
    • The title attributes of various pages of the service are not always sufficiently descriptive, and therefore a screen reader user does not always receive adequate feedback when the view changes. (WCAG 2.4.2, 4.1.3)
  • Management of focus
    • The service has some functionalities after which the focus of a keyboard or screen reader user is not moved to a logical location. (WCAG 2.4.3, 4.1.3)
  • Connection timeout
    • The user is warned of the connection timeout and the users are given the opportunity to request additional time. However, for data security reasons the user must be logged out after 12 hours, which means that the accessibility requirements concerning time limits aren’t completely fulfilled. (WCAG 2.2.1)
  • Active elements 
    • There are some active elements in the service where links and buttons are incorrectly nested in the code, which can, among other things, cause unexpected behaviour for screen reader users (WCAG 4.1.2)

Drafting of the statement

Customs has assessed the accessibility of this service.

  • The assessment was conducted by an external operator.
  • The service was assessed for the first time in September 2019
  • This statement was drafted on 30 September 2019.
  • The statement was last reviewed on 3 December 2025.

Feedback

We are happy to receive feedback on the accessibility of this service.

  • Give feedback on accessibility to Customs by email: asiakaspalautteet@tulli.fi.
  • The Authorisation Centre is responsible for the accessibility of the Eori number Service and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.

If you are not satisfied with the response you have received from Customs or if you have had no response, you can submit a report to Traficom. Detailed information on how to file a report and how the matter will be handled is available on the Traficom website.

Contact information of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
telephone switchboard 029 534 5000