Skip to content
Finnish Customs - to front page
Finnish Customs - to front page
  • Individuals
  • Businesses
  • Statistics
Go to eServices

Customer service

  • Valitse kieli Suomi
  • Välj språket Svenska
  • Select language English
  • Individuals
    • Declare your parcel
    • I am going to order goods from abroad
    • Gifts
    • Moving
    • Travelling
    • Amending a clearance decision
    • Åland
  • What can I order or bring to Finland?
    • Alcohol
    • Tobacco
    • Snus
    • E-cigarettes
    • Medicines
    • Foods
    • Pets
    • Cars and other vehicles
  • Businesses
    • Import from outside the EU
    • Export outside the EU
    • Goods classification and commodity codes
    • Transport of goods
    • Warehousing and storage
    • Åland
    • Services for businesses
    • Customer status and cooperation
    • Intra-EU trade
  • Customer service
    • Customer service for individuals
    • Customer services for businesses
    • Information about scam messages
    • Feedback
  • Latest from Customs
    • Current topics for businesses
    • Subscribe to notices
    • Subscribe to newsletter
    • Disruption notices
    • Social media
    • Sanctions
    • Changes to customs declarations in 2020–2025
    • Customs Reform
  • About us
    • Organisation and management
    • Our responsibilities
    • Sustainability
    • Customs Museum
    • Publications
    • Contact information
    • Materials
    • Strategy

    Shortcuts to other Customs sites

    Customs Duty Calculator

  • Tulli.fi
  • Customer service
  • Feedback
  • Thank you for your feedback

Thank you for contacting us!

We will process your message as soon as possible.

  • Valitse kieli Suomi
  • Välj språket Svenska
  • Select language English
  • Individuals
    • Declare your parcel
      • How to declare a parcel
        • Instructions for declaring specific goods
        • Declaring on behalf of another person
        • Suomi.fi messages for individuals
    • I am going to order goods from abroad
      • IOSS number
      • Declaration, VAT and customs duty
    • Gifts
      • How to declare a gift
      • For the sender of a gift
    • Moving
      • I am moving to Finland
      • How to declare removal goods
      • I am moving abroad
      • Bringing in removal goods prior to moving
      • Goods imported by a student arriving in Finland
    • Travelling
      • Arriving in Finland – what can I bring from abroad tax free?
      • Travelling with the company’s goods
    • Amending a clearance decision
      • Returns, repairs, replacements and maintenance
    • Åland
      • Vehicles on the Åland Islands
      • Newspaper and magazine subscriptions to Åland
      • Åland and gifts
  • What can I order or bring to Finland?
    • Alcohol
      • Traveller imports of alcohol
      • Ordering alcohol online
      • Alcohol as a gift
    • Tobacco
      • Traveller imports of tobacco
      • Ordering tobacco online
      • Tobacco and snus in gift consignments
      • More detailed instructions
    • Snus
      • Bringing snus back from your journey
    • E-cigarettes
      • Traveller imports of e-cigarettes and nicotine liquids
    • Medicines
      • Taking medicines with you when you travel
      • Ordering medicines online
    • Foods
    • Pets
      • Buying a pet from abroad
      • Travelling with a pet
      • Pets and moving
    • Cars and other vehicles
      • Buying a car from abroad
      • Cars of foreign students
      • Cars of foreign tourists
      • Cars and moving
      • Imports of fuel to Finland
      • Leisure boats
  • Businesses
    • Import from outside the EU
      • The ABC of import
      • How to submit an import declaration
      • Special procedures
        • Temporary admission
          • Applying for temporary admission authorisation
          • Declaring containers, packings and electronic cargo security and tracking devices
        • Inward processing
        • Outward processing
        • End use
      • Common guidance on submitting import declarations
        • Declaring origin and preferential treatment
        • Providing value details
        • Providing the previous document
        • Pre-lodged declarations
        • Declaring transport information
        • Providing anti-dumping, countervailing and safeguard duties
        • Providing restrictions
          • Providing restrictions on F-gases and ozone-depleting substances
        • Providing the location and the inspection location in the Customs Clearance Service or in message format
        • Providing the trader details
        • Retrospective declarations for undeclared goods
        • Declaring excise products in import declarations
        • Declaring goods of low value
        • Invalidation of a declaration
        • Amending a declaration
        • Amendment of a declaration
        • Import fallback procedure
        • Archiving
      • Import simplifications
        • Presentation of documents missing from the simplified declaration
        • Supplementary customs declaration for each simplified declaration
        • Supplementary recapitulative customs declaration for a period
        • Declaration made by entry in the declarant’s records
        • Declaring goods using a single commodity code
        • Centralised clearance for import
      • Customs value
        • Transaction value
        • The relationship between the seller and the buyer
        • If details for determining the customs value are not available at the time of declaration
      • Customs duties and taxes
        • Customs duties
        • Import VAT
          • VAT rates
          • Taxable amount for import VAT
          • Special arrangement for payment of VAT (SA)
          • VAT-exempt importation
            • VAT-exempt importation under Article 94 b of the VAT Act
            • Tax warehousing procedure
          • Advance ruling on VAT
          • VAT relief and deferment of payment
        • How to pay a customs invoice
          • Periodic filing i.e. consolidated invoice
        • Anti-dumping and countervailing duties as well as safeguard duties, i.e. additional duties
          • Exemption from anti-dumping duty through application of the end-use procedure regarding certain bicycle parts – for conventional bicycles – originating in China
        • Customs debt
        • Advance ruling on excise taxation
        • Excise relief and deferment of payment
      • Customs duty exemption and tax exemption
      • Benefit from preferential treatments
        • Preferential treatment based on origin
          • Origin
        • Generalised System of Preferences (GSP)
        • Euro-Mediterranean agreement network
        • Tariff suspensions and autonomous tariff quotas
      • Carbon Border Adjustment Mechanism (CBAM)
      • Import restrictions
        • Import bans and sanctions
        • Conformity of products
        • Counterfeit products (IPR products) and intellectual property rights
      • Imports of foods and consumer goods
        • Plant-based foods
        • Fresh vegetables, berries and fruits
        • Organic products
        • Composite products
        • Toys, cosmetics, clothes and other consumer goods
        • Food contact materials
        • Advance notifications and advance inquiries on taking samples
        • Intensified import control
        • Common health entry documents (CHED)
        • Approved border control post (BCP)
        • Other control point (CP)
    • Export outside the EU
      • The ABC of export
      • Who is an exporter
      • How to make an export declaration
        • Additional documents
        • Pre-lodged export declarations
        • Providing the statistical value
        • Oral declaration
        • Retrospective declarations
        • Amendment of a declaration before release
        • Amendment of a declaration after release
        • Invalidation of a declaration
        • Fallback procedure
      • Temporary export
      • Re-export
      • Exit of goods from the EU
        • Exit of goods from the EU in different modes of transport
      • Export simplifications
      • Export restrictions
      • Benefit from the EU’s trade agreements
        • Proofs of origin in export
        • Supplier’s declaration
        • Approved exporter
        • Registered exporter (REX)
      • Ship supplies
        • How to submit a declaration for ship supplies
        • Simplification of ship supplies
        • Confirmation of exit for ship supplies
        • Delivering undeclared goods to vessels and aircraft
    • Goods classification and commodity codes
      • How to find the right commodity code
      • Binding tariff information
    • Transport of goods
      • Transit
        • How to transit
        • Transit guarantees
        • Declaring the previous document
        • Incidents during the journey
        • Discharging the transit procedure
        • Amendment and invalidation of a transit declaration
        • Simplifications
        • Fallback procedure
      • Declarations for arriving goods
        • Entry declarations (ICS2) (air and sea transport)
        • Entry summary declaration (road and rail transport)
        • Presentation notification (FI332)
        • Temporary storage declaration or temporary storage declaration and presentation notification (FI337, FI335)
        • Diagrams of arrival declarations
        • Amendment and invalidation of declarations
        • Fallback procedure
      • Declarations for exiting goods
        • Exit manifest presentation (IE547)
        • Exit notification (IE590)
        • Exit summary declaration (IE615)
        • Providing the previous document
        • Diagrams of exit declarations
        • Amendment and invalidation of exit declarations
        • Fallback procedure (exit)
      • Union status of goods
        • Proving the Union status of goods exiting Finland
        • Proving the Union status for goods arriving in Finland
        • Fallback procedure
      • Sea traffic
        • Fairway dues
    • Warehousing and storage
    • Åland
      • Goods traffic between Åland and mainland Finland
        • Presentation of goods to Customs
        • National tax border declaration
          • One-stage declaration procedure
          • Two-stage declaration procedure
        • Tax border customers and the recapitulative statement
        • Inward processing and temporary admission
      • Imports from other EU countries to Åland
      • Exporting goods from Åland to EU countries
    • Services for businesses
      • E-services
        • Customs Clearance Service
        • Arrival and exit declaration service (AREX)
        • Intrastat Declaration Service
        • EORI Number Registration Service
        • Commodity code service Fintaric
        • MRN Search
        • Authorisations and Decisions Service
        • My Details
        • Warehouse IDs
        • Proof of Union Status (PoUS) system
        • CBAM Transitional Registry
        • CBAM Registry
        • BTI service
        • Customs Decisions System (CDS)
        • eAEO service
        • INF System for Special Procedures
        • ICS2 Declaration Service for Safety and Security Data (STI-STP)
        • Traces
        • Portnet
      • Message exchange
        • How to apply for message exchange customer status
          • Companies that provide customs clearance software
        • Instructions for testing
        • For software developers
      • How to identify yourself
      • How to grant mandates
        • Mandates for customs transactions
        • Mandate themes for non-Finnish companies
      • Codes used in customs declarations
        • Incoterms 2020
      • Fallback procedures
      • Authorisations and registrations
        • Comprehensive guarantee authorisation
        • Payment deferment authorisation
        • Amendment and revocation of authorisations
        • Authorisation instructions
      • Guarantees
        • Individual guarantee
        • Comprehensive guarantee
          • Comprehensive guarantee reservation status
          • Changes to a comprehensive guarantee
        • Average prices for import
      • Using a representative
      • Destruction of goods
    • Customer status and cooperation
      • AEO authorisations
        • Benefits of AEO Authorisations
        • What is required of the AEO?
        • Applying for AEO Authorisations
        • Maintenance of AEO authorisations
        • AEO in-house control
      • Customs+ customer
      • Customer information
      • Customer training
      • Customer cooperation
      • Customer satisfaction and feedback
    • Intra-EU trade
  • Customer service
    • Customer service for individuals
      • FAQ
    • Customer services for businesses
    • Information about scam messages
    • Feedback
      • Thank you for your feedback
  • Latest from Customs
    • Current topics for businesses
    • Subscribe to notices
    • Subscribe to newsletter
      • Newsletter archive
    • Disruption notices
      • A disruption in message exchange
    • Social media
    • Sanctions
    • Changes to customs declarations in 2020–2025
      • Changes to entry declarations and temporary storage declarations
      • Upcoming changes to transit declarations
      • Changes to import declarations
      • Changes to export declarations and exit stage declarations
      • Testing the new and updated messages
      • Legislation on customs declaration
    • Customs Reform
  • About us
    • Organisation and management
      • International funding
    • Our responsibilities
      • Customs dogs
    • Sustainability
      • Sustainability report 2023
        • Director General’s review
        • Introduction
        • Efficient interactions and fair competitive conditions
        • Protecting society
        • Protecting health and the environment
        • Sustainable and reliable Finnish Customs
        • Support at the workplace and Finnish Customs’ environmental efforts
        • Preparation of the report
        • Summary
    • Customs Museum
      • About the Customs Museum
      • History of Finnish Customs
        • Finland’s own customs service
        • Finland’s independence
        • Prohibition Act
        • Wars and times of crises
        • Free trade
        • EU membership
        • Customs duties and taxes
        • Customs enforcement tasks
        • Customs equipment
        • Customs insignia
    • Publications
    • Contact information
      • Customs offices
        • Offices that offer services only by prior appointment
      • For the media
      • Call prices
      • Secure email
      • Invoicing details for purchase invoices
      • Leaving documents in Pasila or visiting the Customs facilities as a guest
    • Materials
      • Forms
        • Application forms for authorisations
        • Customs declaration (SAD)
        • AEO forms
        • AREX forms
        • EORI Forms
        • Sea traffic forms
        • Forms for credit customers
        • Message exchange forms
        • Forms for special procedures
        • Export clearance forms
        • Import forms
        • Forms for fallback procedures
        • Forms for exceptional situations
        • Forms for Åland – for individuals
      • EU customs territory and fiscal territory
      • EEA and Schengen countries
      • Currency conversion rates
      • Customs collection of regulations
      • Customs Glossary
      • Manuals
      • Accessibility statements
        • Accessibility statement – Tulli.fi
        • Accessibility statement – Arkisto.tulli.fi
        • Accessibility statement - Separate websites on tulli.fi
        • Accessibility statement – Customs duty calculator
        • Accessibility statement – User instructions for the e-services
        • Accessibility statement: The Fintaric service
        • Accessibility statement: MRN Search
        • Accessibility statement: Main page for Customs’ e-services
        • Accessibility statement – the Import Declaration Service for private persons
        • Accessibility statement – Customs Clearance Service
        • Accessibility statement – Safety and Security Declaration Service (AREX)
        • Accessibility statement – Intrastat Declaration Service
        • Accessibility statement – Authorisation and Decisions Service
        • Accessibility statement: Applying for an EORI number
        • Accessibility statement – My details
        • Accessibility statement – Customs customer feedback form
        • Accessibility statement – chat and chatbot service
        • Accessibility statement – customer satisfaction survey by the Customs Laboratory
      • Privacy statements
        • Customer information services
        • Authorisation services
        • Statistics
        • Customs clearance
        • Foreign vessel traffic
        • Controls
        • Customs enforcement
        • Cash flow (Tax collection)
        • Customs Laboratory
        • Communication
          • Information on photographic practises of Finnish Customs
        • Bank and Payment Accounts Register and the aggregating application
        • Processing of personal data by the CBAM unit of customs
        • Processing of personal data by the CBAM unit of customs
      • File descriptions
      • Automated decision-making
      • Tulli.fi website: terms of use
      • Online services terms of use
      • Terms of use for direct message exchange
      • Fees charged for Customs’ services
      • Bank and payment account monitoring system
        • How to join the Accounts Register?
        • How to implement a data retrieval system?
        • Financial operators
        • Data user
        • Citizens and businesses
      • Thank you for your request for information
    • Strategy

Shortcuts to other Customs sites

Customs Duty Calculator

Go to eServices
Finnish Customs Finnish customs on Facebook Finnish customs on Instagram Finnish customs on Youtube Finnish Customs on Linkedin Finnish Customs on X Customs dogs Customs dogs on Facebook
  • Individuals
  • Declare your parcel
  • I am going to order goods from abroad
  • Gifts
  • Moving
  • Travelling
  • Amending a clearance decision
  • Åland
  • What can I order or bring to Finland?
  • Alcohol
  • Tobacco
  • Snus
  • E-cigarettes
  • Medicines
  • Foods
  • Pets
  • Cars and other vehicles
  • Businesses
  • Import from outside the EU
  • Export outside the EU
  • Goods classification and commodity codes
  • Transport of goods
  • Warehousing and storage
  • Åland
  • Services for businesses
  • Customer status and cooperation
  • Intra-EU trade
  • Customer service
  • Customer service for individuals
  • Customer services for businesses
  • Information about scam messages
  • Feedback
  • Latest from Customs
  • Current topics for businesses
  • Subscribe to notices
  • Subscribe to newsletter
  • Disruption notices
  • Social media
  • Sanctions
  • Changes to customs declarations in 2020–2025
  • Customs Reform
  • About us
  • Organisation and management
  • Our responsibilities
  • Sustainability
  • Customs Museum
  • Publications
  • Contact information
  • Materials
  • Strategy

Shortcuts to other Customs sites

Customs Duty Calculator

  • Contact information
  • Feedback
  • Tip-off form
  • Privacy statement
  • Terms of use
  • Accessibility
Customs - front page