Customer cooperation

Objectives: The Customs Advisory Committee works as an information and cooperation forum between Customs and interest groups.

Meetings: 1–2 times a year

Chairman: Sami Rakshit, Director General of Finnish Customs

Secretary: Senior Customs Officer Marjo Saastamoinen of Customer Services 

Operators invited to become members:

• Association of Automobile Importers in Finland
• The Confederation of Finnish Industries EK
• Finnish Food and Drink Industries’ Federation
• Finnish Energy
• Finpro
• Finnish Commerce Federation
• International chamber of Commerce (ICC Finland)
• Finnish Chamber of Commerce
• Health Product Wholesalers’ and Manufacturers’ Association of Finland
• Finnish Forest Industries
• The Federation of Brewing and Soft Drinks Industry
• Finnish Grocery Trade Association
• The Confederation of Finnish Construction Industries RT
• Finnish Port Operators Association
• Finnish Freight Forwarding and Logistics Association
• Finnish Transport and Logistics SKAL
• Shipbrokers Finland
• Finnish Port Association
• Finnish Association of Purchasing and Logistics LOGY
• Finnish Shipowners’ Association
• The Federation of Finnish Enterprises
• The Association of Finnish Technical Traders
• Technology Industries in Finland
• Textile and Fashion Suppliers and Retailers Finland
• Finnish Tobacco Industries’ Federation
• Petroleum & Biofuels Association of Finland

Task: The customer cooperation group on forwarding handles changes in the operating environment of the forwarding and the express freight fields as well as Customs’ field of operation, and the effects the changes have on customs activity. The aim is to take the customer’s view into account when developing customs services and the customs operation.

Meetings: twice a year

Chairman: Tom Ferm, Director of the Foreign Trade and Taxation Department

Secretary: Senior Customs Officer Aino Rauhamäki of Customer Services

Members:

• DHL Express (Finland) Oy
• DHL Freight (Finland) Oy
• Independent Express Finland Oy
• Oy Kuehne & Nagel Ltd
• Maersk Logistics & Services Finland Oy
• Nurminen Logistics Services Oy
• Schenker Oy
• Steveco Oy
• Finnish Freight Forwarding and Logistics Association
• TNT Finland Oy
• Varova Oy

Task: The main task of the customer cooperating group on sea traffic is to contribute to the realisation of EU’s new customs legislation and the related changes in the most appropriate manner in Finland as relates to both sea traffic operators and Customs.

Meetings: twice a year

Chairman: Senior Customs Officer Henrik Lindström of the Foreign Trade and Taxation Department

Secretary: Senior Customs Officer Erja Silventoinen of Customer Services

Members

The group includes representatives of the main interest groups in maritime customs logistics:

• Oy CMA CGM Finland
• C&C Port Agency
• Containerships Oyj
• DHL Global Forwarding (Finland) Oy
• Finnlines Oyj
• Finnsteve Oy Ab
• GAC Finland
• Oy Kuehne & Nagel Ltd
• Maersk Finland Oy
• Oy M- Rauanheimo Ab
• Oy MSC Finland Ab
• Finnish Port Operators Association
• Steveco Oy
• Shipbrokers Finland
• Finnish Port Association
• Finnish Shipowners’ Association
• International Ship Suppliers & Service Association
• Traficom
• Unifeeder Finland, branch of Unifeeder A/S

Task: The Customer cooperation group on air traffic mainly informs on matters concerning air traffic and handles ideas on development.

Meetings: twice a year

Chairman: Mika Pitkäniemi, Head of Airport Customs

Sekretary: Senior Customs Officer Esa Rika of Customer Services

Members

Members of the customer cooperation group on air traffic are representatives of airlines, GSA companies and CHA companies, among others:

• Aeroflot-Russian Airlines
• ASR Europe Oy
• Dachser Finland Oy
• DHL Global Forwarding (Finland) Oy
• DSV Air & Sea Oy
• Finnair Cargo Oy
• Kales Airline Services
• Kuehne & Nagel Oy Ltd
• Lufthansa Cargo Ag, Finland branch
• Oy NordicGSA Ab
• Nordic Parcel Express Oy
• North Air Logistics Oy
• Service Sector Employers Palta
• Posti Jakelu Oy
• The Defence Forces 
• Scanpartners
• Schenker Oy
• Swissport Finland Oy
• UPS SCS (Finland) Oy
• Varova Oy

Objectives: The customer cooperation group on express freight primarily provides information related to the logistics chain of express freight operations and discusses development ideas.

Meetings: 3 times a year

Chairman: Mika Pitkäniemi, Head of Airport Customs

Secretary: Senior Customs Officer Esa Rika of Customer Services

Members

Express freight companies that have their own flights to Finland:

• DHL Express (Finland) Oy
• FedEx Express (Finland) Oy
• United Parcel Service Finland Oy

Objectives: The main focus of the customer cooperation group on electronic transactions is on development ideas for electronic transactions, changes, implementations and services as well as the customers’ needs in connection to these.

Meetings: twice a year

Chairman: Head of Development, Arja Räikkönen of Customs’ ICT Services

Secretary: Senior Customs Officer Minttu Koponen of E-services

Members

The customer cooperation group consists of software suppliers, message exchange operators, service providers, major customers in electronic transactions and interest groups:

• Aktiv Data Oy
• Capgemini Finland Oy
• CGI Finland Ltd
• Customs Support Finland / SA-TU Logistics Oy
• DB Schenker Oy
• DHL Express (Finland) Oy
• Digia Plc
• Euroports Rauma Oy
• Independent Express Finland Oy
• Samex Solutions Oy
• Steveco Oy
• UPM-Kymmene Oyj
• Varova Oy
• wCargo Oy

Objectives: The aim of the customer cooperation group on export is to provide support for export companies, cooperation between Customs and the EU and to act as an interactive channel in different development projects.

Meetings: twice a year

Chairman: Senior Customs Officer Henri Hovila of the Customs Clearance Unit

Secretary: Senior Customs Officer Erja Silventoinen of Customer Services

Members:

• Neste Oyj
• Airbus Defence and Space Oy
• Mondi Powerflute Oy
• StoneForest Oy
• Stora Enso Oyj
• Metso Finland Oy
• Valmet Technologies Oy
• Yara Suomi Oy
• UPM Oyj
• ABB Oy
• Nokian Tyres plc
• Danisco Sweeteners Oy
• Metsäliitto Osuuskunta / Metsä Group

Objectives: The Åland Islands customer cooperation group handles customs matters and other special matters relating to the tax border of the Åland Islands. The aim is to develop and create new forms of cooperation with operators within the trade community in the region.

Meetings: 1–2 times a year

Secretary: Senior Customs Officer Maud Wickström of Mariehamn Customs

Members:

• Ålands Näringsliv
• Åland Post Ab
• Transmar Ab
• Mariehamns Parti Ab

The customer cooperation networks function as communications channels on current topics and there are no meetings. The networks are divided according to various fields.

Objectives:

Within the network, you receive information about the matters being handled by customer cooperation groups and have the opportunity to comment on them before they are dealt with.

We send the memorandums of the customs cooperation groups to all members of the network. The activity is open to those who have signed up for it, and the correspondence between Customs and the members is public to all network participants.

Signing up:

If you are part of a customer cooperation group, you are also part of the customer cooperation network within your field. Other customers of Customs can join the customer cooperation group within their own field.

Sign up via the secretary:

• Forwarding: secretary Aino Rauhamäki (aino.rauhamaki@tulli.fi)
• Sea traffic: secretary Erja Silventoinen (erja.silventoinen@tulli)
• Air traffic: secretary Esa Rika (esa.rika@tulli)
• Express freight: secretary Esa Rika (esa.rika@tulli)
• E-services: secretary Minttu Koponen (minttu.koponen@tulli)
• Customs transactions: secretary Sanna Ahtiainen (ahtiainen@tulli) Please note! The customs transaction network has replaced the previous import and export networks. The network is aimed at companies that import or export goods occasionally or regularly.