Accessibility statement – User instructions for the e-services

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns user instructions for the e-services.

Other service alternatives

If you are not able to use the user instructions for the e-service, you can call Customs Information Service, tel. 0295 5201. You will find more information about other service alternatives and contact details of customs offices with customer service on the page Instructions for other service alternatives (in Finnish).

The accessibility of the service

Current accessibility of the content of the service: partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us. 

The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible: 

  • Text alternatives
    • Some alt-texts of the images are incorrectly marked. Some of the alt-texts are not related to the images. In addition, some images have been marked as decorative, but they have been wrongly marked. (WCAG 1.1.1)
  • Placing of videos
    • The videos have been placed in a table that the screen reader reads in an illogical order. The screen reader also reads empty table cells between the videos. The table structure also disturbs the scalability of the page. (WCAG 1.3.1)
  • Contrasts
    • There are flaws in the contrasts between the text and the background especially concerning the side navigation, breadcrumb trail and the links to the main content. In addition, the links to the main content do not differ enough from the surrounding text. (WCAG 1.4.1 and 1.4.3)
  • Headings
    • The service has texts that look like headings without having been programmatically marked as headings. (WCAG 1.3.1)
    • On many pages, there are several <h1> level headings. (WCAG 1.3.1)
    • The heading hierarchy of the service is sometimes illogical and some of the heading levels have been skipped over. (WCAG 1.3.1)
  • Text content
    • In the text-format instructions, there are some flaws concerning the descriptions of functions, since some of the instructions are based only on sensory instructions. (WCAG 1.3.3)
    • There are tables in the service without table header entries, in which case their interpretation is incomplete with the help of a screen reader. (WCAG 1.3.1)
  • Links
    • Information about links opening to a new tab is not communicated to the screen readers. (WCAG 1.1.1)
    • The service contains some non-descriptive link texts. For example, the breadcrumb trail has a link that is poorly named. (WCAG 2.4.4)
  • Top menu
    • Incorrect attributes have been used when creating the top menu, so the screen reader may receive partially incorrect information about the contents of the top menu. (WCAG 4.1.2)
    • When the top menu is collapsed into a hamburger menu, it does not work as it should, since it always stays open. However, the screen reader says incorrectly that the menu is closed. (WCAG 4.1.2)
  • Side navigation
    • The side navigation has submenus that are incorrectly executed. Not all buttons in the submenus have been named. In addition, the submenus are only found in the side navigation once the related link is activated and the cursor has been moved to the top of the page. Reaching and detecting the submenus is difficult without a mouse. (WCAG 2.4.4 and 4.1.2) 
  • Pdf files
    • The service contains the pdf file ‘General and specific provisions,’ which is an uncoded file. The pdf file of the Combined Nomenclature CN is incomplete regarding the semantic markings. (WCAG 1.3.1, 1.3.2, 2.4.1, 2.4.3 and 3.1.1) 
  • Videos 
    • The service contains videos that do not comply with the accessibility requirements. However, all the videos in the service were published before September of 2020; therefore, the accessibility requirements do not concern them. 

Drafting of the statement

Customs has assessed the accessibility of this service as follows:

  • The assessment was conducted by an external operator.
  • The service was assessed for the first time in November 2020 and again in February 2023.
  • The statement was drafted in September of 2019.
  • The statement was last reviewed on 16 February 2023.


We are happy to receive feedback on the accessibility of this service. 

  • Give feedback on accessibility to Customs by email:
  • The accessibility of the Customs instructions service is the responsibility of Customs’ e-services, which also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.

If you are not satisfied with the response from Customs or if you receive no response at all, you may submit a report to the Regional State Administrative Agency for Southern Finland. Detailed information on how to file a report and how the matter will be handled is available on the website of the Regional State Administrative Agency for Southern Finland.

Contact information of the supervisory authorities

Administrative Agency for Southern Finland’s Accessibility Monitoring Unit