Accessibility statement – My details

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns  “My details” service.

Other service alternatives

If you cannot use the “My details” service, you can contact the Authorisation Centre by email lupakeskus@tulli.fi in matters concerning office details.

Regarding guarantee details, you can contact Credit Management through the Customs switchboard, Mon–Fri 8 am–4.15 pm, tel. + 358 295 5200, or by email luotonhallinta@tulli.fi.

See the instructions for other service alternatives (in Finnish and Swedish).

You can also get help with other service alternatives from the Customs Information Service, tel. 0295 5201. 

The accessibility of the service

The service partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

Web Content Accessibility Guidelines (WCAG) were used in the accessibility assessment.  

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us.

The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible:

  • The user is warned of the connection timeout and is given the opportunity to request additional time. However, for data security reasons the user must be logged out after 12 hours, which means that the accessibility requirements concerning time limits are not completely fulfilled. (WCAG 2.2.1)
  • The function of the “Close” button the print view may be unclear to screen reader users. (WCAG 2.4.4 and 2.4.6) 
  • The anchor links to the form for amendment requests to customs offices are deployed in list format, but the list attribute is hidden from screen reader users (WCAG 1.3.1)
  • The service has some deficiencies concerning responsiveness; some data will be lost in enlarged or narrower views. (WCAG 1.4.10)

Drafting of the statement

Customs has assessed the accessibility of this service as follows:

  • The assessment was conducted by Eficode, an external operator.
  • The service was assessed in September 2020.
  • This statement was drafted on 15 September 2020.   
  • The statement was last reviewed on 3 September 2024.

Feedback

We are happy to receive feedback on the accessibility of this service.

  • Give feedback on accessibility to Customs by email: asiakaspalautteet@tulli.fi.
  • Customs’ e-services are responsible for the accessibility of the “My details” service and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.
  • If you are not satisfied with the response you have received from Customs, you can also give feedback on accessibility to the Regional State Administrative Agencies: saavutettavuus@avi.fi.