Accessibility statement – Customs duty calculator

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the customs duty calculator.

Other service alternatives

If you are not able to use the customs duty calculator, there are other service alternatives. You can use our website, call the Customs Information service, tel. 0295 5201, Mon–Fri, 8 am–4.15 pm, or visit a customs office with customer service.

See the instructions for other service alternatives (in Finnish).

The accessibility of the service

The Customs Duty Calculator meets the requirements of the Act on the Provision of Digital Services.

However, if you notice a problem with the Customs Duty Calculator, please contact us.

Users are advised to search for goods using the “Search for the goods using a search word” function in the Customs Duty Calculator. The search function is more accessible than the “Browse for the goods” function.

Drafting of the statement

Customs has assessed the accessibility of this service as follows:

  • The assessment was conducted by an external operator.
  • The service has been evaluated several times, most recently in August 2024.
  • This statement was drafted on 18 November 2020.
  • The statement was last reviewed on 20 August 2024.

Feedback

We are happy to receive feedback on the accessibility of this service.

  • Give feedback on accessibility to Customs by email: asiakaspalautteet@tulli.fi.
  • Customs’ customer service and communications are responsible for the accessibility of the Customs duty calculator and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.

If you are not satisfied with the response you receive from Customs, or if you receive no response at all, you may submit a report to the Regional State Administrative Agency for Southern Finland. Detailed information on how to file a report and how the matter will be handled is available on the website of the Regional State Administrative Agency for Southern Finland.

Contact information of the supervisory authorities

Administrative Agency for Southern Finland’s Accessibility Monitoring Unit