Customs+ customer

The Customs+ status suits companies, which have been granted AEO authorisations and who want to engage in a more extensive cooperation with Customs. The aim is to get even difficult customs matters right the first time. 

Who can become a Customs+ customer?

Operators, who are accepted as Customs+ customers, have an AEOC or AEOF authorisation.

Customs+ customers must have extensive customs competence as well as in-house control. They must be willing to analyse and develop their own operation in cooperation with Customs’ experts. To enhance their knowledge of customs operations and their own activity, the companies must draft an annual development plan based on their own analysis and discussions with Customs. The development plan and the actions recorded in it are reviewed annually in a meeting with a member of the Customs+ customer service team. 

Customs+ customers can pilot Customs’ new functions and data systems and can report on the results of the piloting and provide development ideas.

What are the advantages of being a Customs+ customer?

• they have their own service team at Customs that provides service and support via their own service channel, for example in matters concerning message exchange, authorisations and all other matters that are connected to the Customer+ status and the development of the company’s operation
• an annual meeting with a representative from the Customs+ customer service team
• precedence in the piloting of Customs’ new functions and information systems 
• possibility to receive advance information on upcoming matters and changes, e.g. via customer notices and instructions

You can applying for Customs+ customer status by sending an email to aeo(at)tulli.fi.