Accessibility statement - Separate websites on

Finnish Customs aims to guarantee the accessibility of its websites and online services in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement applies to separate websites, and

Alternative service channels

If you are unable to use these websites, contact the communication unit of Finnish Customs (tel. +358 295 527 150).

Accessibility of the service

The current accessibility of the service content partly complies with the requirements laid down in the Act on the Provision of Digital Services.

Identified accessibility issues concerning all separate websites

Some issues remain with the accessibility of the service. Identified accessibility issues are listed below. If you identify any issue in the use of the service that is not listed below, please contact us.

  • Visual structure (WCAG 1.3.1)
    • Some embedded videos do not  include title attributes to briefly describe their content.
  • Markings of names, roles and statuses of menus and pages (WCAG 4.1.2)
    • There are flaws in the programmatic markings of the navigation menu in the mobile version. Menu headers have been built as links, not as buttons. The links do not provide screen readers with information about the selected header. Furthermore, no information about the functions and statuses of the arrow buttons that open menu sub-sections are provided for screen readers.
  • Link markings (WCAG 2.4.4, 2.5.3)
    • The logo link’s alternative text is incorrect, as the link leads to the front page of the Finnish Customs website, not to the front page of the service.
    • The alternative text of the front page of the “Tullikoirat” (Customs dogs) Facebook page is inaccurate.
    • The alternative text of the “Jaa sähköpostina” (Share via email) link on sub-pages is inaccurate.
  • Programmatic headers (WCAG 1.3.1)
    • Not all header levels are logical.
  • Alternative texts (WCAG 1.1.1)
    • The icons of social media links have not been hidden from screen readers (the aria-hidden attribute is missing).
    • Visual separators (<hr>) of the content are unnecessarily read by screen readers (not hidden using the aria-hidden attribute).
  • Focus order (WCAG 2.4.3)
    • In the mobile version, the main menu is the final object in the page’s focus order. Focus does not move to the main menu when it is opened from the link button. In the mobile version, buttons that open sub-menus under the main menu are erroneously before main page links in the focus order. Although focus can be moved to the mobile menu using a mouse, it cannot be moved in the menu with keyboard commands without a screen reader.
  • Text contrasts (WCAG 1.4.3)
    • The white text on an orange background in the cookie banner does not fulfil requirements.
  • There are texts over images on the front pages of some services.
  • Contrast in graphs (WCAG 1.4.11)
    • Graphic elements that mark selected pages or changes in text contrasts do not fulfil contrast requirements. The status of menu buttons is not therefore indicated to users.
    • The contrast in small social media links on sub-pages is not sufficient.
    • The background colour element in the left-hand navigation on sub-pages that indicates what page is selected does not fulfil contrast requirements.
  • Enlarged text (WCAG 1.4.4)
    • Any enlarged text visually breaks the content of the front pages.
  • Focus visible (WCAG 2.4.7)
    • Focus is poorly visible for some objects. Example: “Yhteystiedot” (Contact information), “Palaute” (Feedback) and “Nettivihje” (Online tip-off) links in the footer.
  • Cookie notice (WCAG 4.1.2, 4.1.3)
    • The cookie notice is missing a programmatic name and an aria-modal attribute. The programmatic structure is also somewhat complicated.

Identified accessibility issues on the “Tullin vuosi 2019” (Customs year 2019) website

  • Detailed information indicated in figures is given directly in their alternative texts, instead of being presented separately, for example, in the body text or in the form of tables. (WCAG 1.1.1)
  • There are flaws in the use of colours. For example, links included in the body text are only separated from other text using colours. (WCAG 1.4.1)
  • The grey and orange text content of the figures does not fulfil contrast requirements. (WCAG 1.4.3)
  • The grey and orange text graphic elements of the figures do not fulfil contrast requirements. (WCAG 1.4.11)
  • Text presented in image format has been used on the “Luvut” (Figures) page, although the text could have been separated from the visual structure. The content has, however, been indicated in an alternative text. (WCAG 1.4.5)

Identified accessibility issues on the Customs Laboratory website

  • There are flaws in the visual structure. For example, different sections of the list on the “Elintarvikkeiden tuoteturvallisuustutkimukset Tullilaboratoriossa” (Food product safety examinations at the Customs Laboratory) have been marked using the ‘+’ characters, and the list structure is not transmitted to screen readers programmatically. (WCAG 1.3.1)
  • Not all English standards have been marked with corresponding language identifiers (e.g. standards concerning child-care equipment).  (WCAG 3.1.1, 3.1.2)
  • The content of the “Nallesta irtoaa pieni tukehtumisvaaraa aiheuttava osa vetotestissä” (A small part comes off a bear during tensile testing leading to a risk of suffocation) video has no audio description, and it has no appropriate separate audio.  (WCAG 1.2.3)

Identified accessibility issues on the Customs dogs website

  • There are flaws in alternative texts of images. For example, the alternative text of the image in the “Ajankohtaista” (News) section on the front page is blank, although the image is connected to a link. Two images in card links on the front page have alternative texts, although the images are illustrations and need no alternative texts. (WCAG 1.1.1)
  • The “Tullikoirat” (Customs dog) video has a soundtrack. The content of the video is not indicated in audio. (WCAG 1.2.3)

Preparing the statement

Finnish Customs has tested the accessibility of the service as follows:

  • Accessibility was tested by Eficode, an external party.
  • The service was assessed in its entirety in May 2020. Various sections of the service have also been checked later.
  • The statement was prepared on 18 August 2020.
  • The statement was last reviewed on 19 April 2024.


We are happy to receive feedback on the accessibility of this service

  • Please send feedback on accessibility to Finnish Customs by emailing When sending feedback, indicate the service your feedback concerns.
  • The communication unit of Finnish Customs is responsible for the accessibility of separate websites at, and it also responds to feedback given on accessibility.
  • We aim to respond to feedback in five working days.

If you are not satisfied with the response you receive from Customs, or if you receive no response at all, you may submit a report to the Regional State Administrative Agency for Southern Finland. Detailed information on how to file a report and how the matter will be handled is available on the website of the Regional State Administrative Agency for Southern Finland.

Contact information of the supervisory authorities

Administrative Agency for Southern Finland’s Accessibility Monitoring Unit