Accessibility statement: MRN Search

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the service MRN Search.

Other service alternatives

If you are not able to use the service MRN Search, you can also call Customs, tel. 0295 5201.
Help regarding other service alternatives is available from the Customs Information Service, tel. 0295 5201.

See the instructions for other service alternatives (in Finnish).

The accessibility of the service

Current accessibility of the content of the service: partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us.  

The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible: 

  • Toolbars 
    • The buttons Search and Clear all, have been placed unnecessarily on the toolbar (role=”toolbar”), which does not have an accessible name. Furthermore, they do not support the recommended keystrokes for the toolbar. (WCAG 4.1.2)
  • Error messages 
    • If the search is carried out with an erroneous MRN, the user is shown an error message (“An error occurred in the search. Please try again later”). The error message does not say what the error concerns. (WCAG 3.3.3)

Drafting of the statement

Customs has assessed the accessibility of this service as follows:

  • The assessment was conducted by an external operator. 
  • This statement was drafted on 13 September 2019.
  • The statement was last reviewed on 21 December 2023.


We are happy to receive feedback on the accessibility of this service. 

  • Give feedback on accessibility to Customs by email asiakaspalautteet(at)
  • Customs’ e-services are responsible for the accessibility of MRN Search and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.

If you are not satisfied with the response that you receive from Customs or if you receive no response at all, you may submit a report to the Regional State Administrative Agency for Southern Finland. Detailed information on how to file a report and how the matter will be handled is available on the website of the Regional State Administrative Agency for Southern Finland.

Contact information of the supervisory authorities

Administrative Agency for Southern Finland’s Accessibility Monitoring Unit