Our efforts:

• Digital services facilitate customs processes and reduce the need for mobility. 
• We promote accessibility so everyone can use our online or physical services independently. 
• We offer proactive advice about services and changes and guide people to do the right thing the first time, saving time and money and avoiding follow-ups. 
• We grant permits to reliable companies to allow for more efficient customs processes. These trusted partners contribute to the security of the supply chain. 
• Our control supports fair competition and the accuracy of customs clearances for companies and uncovers tax fraud. 
• We compile and publish official statistics on Finland’s foreign trade to support knowledge-based decision-making.

Indicators:

World Bank’s comparison of the efficiency of customs operations (1–5)

Customer satisfaction in customs clearance procedures, business customers (1–5)

Customer satisfaction in customs clearance procedures, personal customers (1–5)

Total customs levies and subsequent levies following company and document audits (EUR million)

Customer advice figures

 

Our efforts:

• By stopping restricted or prohibited substances from entering the country, we prevent the adverse social and economic effects they would cause.
• Our work makes crime less lucrative, limiting the potential for organised criminals to operate successfully. Our diverse crime prevention actions also promote health, environmental protection, human rights and fair competition among companies.
• Recovering proceeds of crime and remitting them to the State is an effective way of hindering professional and organised crime. 
• Combating the grey economy promotes fair competition among operators, increases tax revenue and prevents other forms of crime. 
• By monitoring counterfeit products, we protect consumers, safeguard the State’s tax revenue and the financial interests of rights-holders, and combat forced and child labour, money laundering and other criminal financing. 
• Sanctions enforcement ensures that the European Union’s joint foreign and security policies are effective in national and international cooperation and in promoting peace, for example. 

Indicators:

Effectiveness of crime prevention (EUR million)

Crimes that Finnish Customs was aware of

  6 245 kpl

Crimes solved

  5 412 kpl

Crime resolution rate

  87

   

Our efforts:

• We protect consumers from health hazards by preventing non-compliant foods and consumer goods from entering the market. Meanwhile, we also prevent food fraud and promote fair competition among companies.
• By supervising shipments of hazardous substances, waste and chemicals, we ensure that they do not harm nature or citizens. 
• We supervise the roadworthiness of vehicles to stop vehicles that are malfunctioning, overloaded or incorrectly loaded from entering the flow of traffic in Finland.
• Our controls prevent the spread of plant and animal diseases. This way, we also protect biodiversity, the forestry industry’s operating conditions, the food industry and food production in cooperation with several public authorities.
• Finnish Customs has a new role as the national authority in charge of the EU Carbon Border Adjustment Mechanism (CBAM). The CBAM prevents emissions from being diverted outside the EU, encouraging ecologically sustainable operations on a global level.

Indicators:

Hit rate for food and consumer goods controls (%)

Hit rate of goods inspections (%)

Hit rate for passenger inspections (%)

Hit rate for inspections of vehicles and transport equipment (%)

Hit rate for road safety inspections (%)

 

Our efforts:

• We carry out our tasks responsibly and effectively in a multicultural operating environment, taking advantage of opportunities and preparing for threats. The values and ethical principles of Finnish Customs guide its actions.
• We use the annual Reputation&Trust survey to track the development of Finnish Customs’ reputation.
• Our socially responsible recruitment and affirmative action for special groups enable us to increase inclusion among people with reduced working capacity, those who have difficulty finding employment, young and older people, and people with an immigrant background in the labour market. 
• Proactive cooperation with educational institutions, internships and active visibility at trade fairs and in the media contribute to the development of the skills needed in working life and raise awareness of potential jobs while people are studying. 
• Employee engagement, initiative activities and the strengthening of development skills encourage employees of Finnish Customs to enhance their daily work and customs services.

Indicators:

Elements of Finnish Customs’ reputation in the Reputation&Trust survey

Overall score

  3,67

Workplace score

  3,70

Sustainability score

  3,75