Declare your parcel – individuals
Did you receive a notice of arrival on a parcel you need to declare? Have a look at the instructions and go ahead with declaring your parcel in the Import Declaration Service for private persons.
Business customers, declare your parcel in the Customs Clearance Service.
Customs clearance steps
Start the customs clearance when you receive a notice of arrival from Posti or some other transport company. You are required to know personally the contents and value of the package you receive. Your parcel is stored by Posti or some other transport company.
For logging in to the Import Declaration Service for private persons, you will need Finnish online banking codes, a mobile certificate, a certificate card or the new identification token hightrust.id.
You can pay for the customs clearance in the Import Declaration Service directly when declaring your parcel, or later. If you pay for the customs invoice later, note that your parcel may be returned to the sender before the due date of the customs invoice.
What can you not declare in the Import Declaration Service for private persons?
You cannot declare the following goods, among other items, in the Import Declaration Service for private persons:
- pets or other live animals
- goods you are bringing to Finland personally
- investment gold (Tax Administration, in Finnish)
- banknotes used as means of payment (VAT-exempt banknotes, Tax Administration, in Finnish)
- airplane parts.
You must declare your investment gold, VAT-exempt banknotes and airplane parts with the customs clearance form or in the Customs Clearance Service.
How a foreign citizen can log in
It is not possible to log in to the Import Declaration Service for private persons with the Finnish Authenticator ID service meant for foreign citizens. Read the instructions for foreign citizens on declaring parcels.
Start using Suomi.fi Messages
We recommend that you start using Suomi.fi Messages to speed up the processing of your matter.
Note that you must also pay Posti’s handling fee if Posti transports your parcel and you paid import duties or taxes in connection with your declaration. You can pay the Posti handling fee on the Posti website.
If your parcel is carried by some other transport company besides Posti, check the notice of arrival on your parcel if the transport company requires a decision on release from you. If you declared the parcel in the Import Declaration Service for private persons, the decision on release is available in the section My declarations in the service.
You can keep track of your parcel with Posti’s item tracking service, or with a similar service offered by another transport company.
Closer instructions are available on the How to declare a parcel page.