Accessibility statement – Intrastat Declaration Service

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the Intrastat Declaration Service.

Alternative service channels

If you are unable to use the Intrastat Declaration Service, please contact the Intrastat information service by phone, +358 295 52334 (Mon–Fri 9 am–12 noon), or by email, intrastat@tulli.fi.

The Intrastat Declaration Service is only available to businesses that Customs Statistics has notified of the obligation to provide information on intra-EU trade or that have been registered as Intrastat agents of businesses that are providers of statistical information.

Accessibility of the service

The accessibility of the service partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

Known problems with accessibility

The service still has some problems with accessibility. The known problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us. The list will be updated in the coming months as and when we are able to fix these accessibility problems.

The following content does not fulfil the requirements laid down in the Act on the Provision of Digital Services.

  • Responses and status messages (WCAG 4.1.3)
    • There are system responses that cannot be detected by a screen reader without moving focus.
  • Focus visible (WCAG 1.4.11 and 2.4.7)
    • Contrast between the highlight colour and the normal colour is insufficient in the CN8 tree view.
  • Keyboard focus in charts (WCAG 2.4.7)
    • There is no active keyboard focus in the active elements of charts.
  • Tabs (WCAG 4.1.2)
    • In tabs, certain ARIA attributes are used incorrectly, which may present problems when using certain screen reader programs. 
  • In-page navigation (WCAG 1.3.1 and 2.4.4)
    • The in-page navigation (Headers-Rows-Summary and confirmation) is presented simply as links for which no explanations are provided. Users of screen readers may have difficulties in understanding the meaning of each link.
  • Error messages (WCAG 3.3.1 and 4.1.3)
    • It is possible to proceed from “Rows” without entering any data, although this data is mandatory. Users of screen readers are not informed of the error until at the end of the phase “Summary and confirmation”, and sighted users are not informed of the error at all. 
    • When a file has been uploaded, some of the error messages are displayed in a modal window, but some of the error messages are not indicated.
    • Rows with errors are presented illogically, which presents challenges for users of screen readers.
  • Form fields (WCAG 1.3.1 and 3.3.2)
    • “Arrivals” and “Dispatches” form a check button group, but its header, “Direction”, has not been connected to it programmatically.
    • The header “Nil declaration” has not been connected programmatically correctly to the checkbox below.
  • Buttons (WCAG 4.1.2)
    • Some of the individual function buttons have unnecessarily been placed in a toolbar marked with the toolbar role.
    • The service has buttons that are presented inside link elements, which can cause surprising behaviour in assisting technologies. Such buttons include “Create a new Intrastat declaration”, “Close declaration”, “Previous” and “Print”.
  • Connection timeout (WCAG 2.2.1)
    • The user is warned of the connection timeout so that they have the opportunity to request additional time. However, for data security reasons the user must be logged out after 12 hours, which means that the accessibility requirements concerning time limits are not completely fulfilled. 
  • Additional information on rows that contain errors (WCAG 1.4.13, 2.1.1)
    • In the table, the rows that contain errors have been indicated using a warning icon, which provides additional information when the cursor is moved over the icon. However, the additional information is closed if the user tries to move the cursor over them. Also, moving focus to the warning icons cannot be done with the keyboard.
  • Responsiveness
    • There are several shortcomings in the responsiveness of the service. Some data will be lost in enlarged or narrower views. The service also requires lateral scrolling at 320 CSS pixels. (WCAG 1.4.10)
  • Focus order
    • The CN8 list alignment order does not match the visual order, making keyboard use more difficult (WCAG 2.4.3).

Drafting of the statement

Customs has assessed the accessibility of this service as follows:

  • The assessment was conducted by an external operator.
  • The service was assessed in February 2019.
  • The statement was drafted on 6 July 2020.
  • The statement was last reviewed on 15 December 2025.

Feedback

We are happy to receive feedback on the accessibility of these pages.

  • Give feedback on accessibility to Customs by email: asiakaspalautteet@tulli.fi.
  • Customs Statistics is responsible for the accessibility of the Intrastat Declaration Service and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.

If you are not satisfied with the response you have received from Customs or if you have had no response, you can submit a report to the Finnish Transport and Communications Agency Traficom. Detailed information on how to file a report and how the matter will be handled is available on the Finnish Transport and Communications Agency Traficom.

Contact information of the supervisory authority

Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
Telephone number: switchboard 029 534 5000