Online services terms of use

Purpose of the Service

The service – Customs Online Services – contains a web-based user interface as well as general information on the service. The service is aimed at persons and organisations that wish to use electronic services to lodge their customs declarations.

The services in these general terms of use as well as the services (later ‘Service’) referred to in the more detailed service-specific terms of use, are public and owned by Customs. The services are free of charge.

In addition to these terms of use, the Act on Electronic Services and Communication in the Public Sector (13/2003) and the Act on the Provision of Digital Services (306/2019) with later amendments is applied to the use of the Service. Also applied to the Service is the Customs Code (Regulation No 952/2013 of the European Parliament and of the Council laying down the Customs Code), the Custom Act of Finland with amendments as well as Customs Decisions based on the Acts on electronic declarations and procedures.

Parties of the Service

The Service is provided by Customs.

The user of the Service, refers to a user who has approved these terms of use and who uses the Service.

When the user utilises the Service, they shall at the same time accept these binding terms of use.

The users of the Service are responsible for the correctness of the information provided through the Service as well as the correctness, format and integrity of the submitted appendices.

Customs is not responsible for the correctness, format or integrity of information provided by a third party.

Purpose of the terms of use

These terms of use regulate the tasks, rights and obligations of the parties using the Service.

Separate conditions are applied regarding each online service insofar as they differ from these terms of use. Service-specific terms of use below.

Electronic notification

Customs sends notifications to customers to e-services when users have consented to receiving electronic notifications. An individual user consents to receiving electronic notifications when logging in to the service for the first time. This consent concerns the Import Declaration Service for private persons, the Authorisation Service, the Intrastat Declaration Service, the Customs Clearance Service, the Message Exchange Authorisation Service, and EORI number applications. The consent includes customs clearance decisions, authorisation decisions, requests for additional information and requests for statistical information produced in these services.

Use of our online services requires consent to receiving electronic notifications. The consent always concerns transactions such as applications for authorisations and customs declarations, and cannot be changed retrospectively for any individual transaction. Data on customer consent is stored in the browser cookies, which means that consent is not requested again when the customer logs in the next time. Consent is requested again for the next transaction if the customer clears the browser cookies or uses another browser. 

If the user does not consent to electronic notifications, the online services cannot be used. In such cases, alternative methods are available.

In all document types, electronic notifications are obligatory for economic operators (business operators, corporate customers), apart from notifications relating to EORI registration. An electronic notification is obligatory when notifying a party other than an economic operator about the amount of customs duty (private customer not transacting for business purposes).

Notification on the amount of customs duty

A user of online services is notified about the prescribed amount of customs duty when the document is retrieved from the location given by the authority, that is, from a server, database or some other file. 

Notification on another matter besides the amount of customs duty

Verifiable notification

A document is deemed as being served when it is retrieved from the location given by the authority, that is, from a server, database or some other file. If a document is not retrieved within seven days of the notification by the authority, the notification will be sent by mail in return for acknowledgment of receipt.

Standard notification

Unless indicated otherwise, a document is deemed as being served on the third day following the sending of the message.

The user’s obligations and liability

The user may be held liable for illegal use of the Service or for violating these terms of use.

The user of the Service is obliged to observe the terms and conditions set for the use of the Service by the party that issued the electronic IDs, e.g. a bank or the Digital and Population Data Services Agency. Customs is not liable for any errors or misuse due to careless use or safekeeping of the IDs.

If the user’s IDs or means of payment end up in the possession of a third party or are lost, the user must immediately notify the organisation that granted these means. If the users neglect this notification, the users themselves are responsible for the possible damages caused by the misuse of Customs’ online services.

Unrelated messages or messages that may unnecessarily overload the Service or compromise the data security of the Service must not be sent to the Service.

The user may not submit any misleading information to Customs via the Service.

The user is responsible for the data security of their own data and for the data security of the systems and connections they use.

The user is responsible for the technical functionality of the devices and software as well as for the connections for communication and data they use with the Service.

The user is responsible for not sending materials to Customs through the Service that infringe on copyright, good practices or breach regulations by the authorities.

Before using the online declaration service, a foreign company must submit to Customs their EORI-number and their business ID that are registered in the national authorisation register of the Digital and Population Data Services Agency, as well as information on the company’s contact person. If statistical declarations on intra-EU trade (Intrastat) are in question and the foreign company acts as a representative, the company must provide Customs with their contact information and their VAT-number registered in the national authorisation register of the Digital and Population Data Services Agency before using the online service.

Customs’ obligations and liability

A message, declaration or application sent through the Service is considered as received by Customs, when the message can be handled in the authority’s reception device or data system.

Customs is responsible for the data security of the Service and for the systems used in the production of the Service.

If personal data is collected in the Service a statement, regarding the saved data and intended use, has been created in accordance with the General Data Protection Regulation.

All collected data is stored, handled and removed in accordance with current legislation.

More information on Customs’ data protection policy is available to the Service user at

Customs reserves the right, without prior notice, to change the layout, the content, the accessibility and the services of the Service, or to withdraw the Service.

Customs is not liable for any loss of data or delays caused by interruptions or disruptions in the system and will not compensate the customer for any inconvenience, costs or indirect damages caused by interruptions in the Service.

Customs is not responsible for the contents or functionality of services that are used via the Service and maintained by third parties.

Service interruptions

Customs has the right to suspend the provision of the Service during times when it is being serviced or updated. Customs informs well in advance of any disruptions or interruptions to the Service or of withdrawal of the Service.

Force majeure

A force majeure event beyond Customs’ control (such as a labour conflict, fire, natural catastrophe, disturbance in data transmission, a provision by an authority) releases Customs from the liability of complying with these terms of use, until the conditions for fulfilment of the obligations can be restored.

Changing the terms of use

Customs has the right to change the terms of use. The new terms of use will enter into force when they are published in the online service.

Alternative service channels

If the user of the Service does not accept these terms of use or the use of cookies, the user’s communication will be interrupted and the user of the Service will be directed to other service channels.

If the user of the Service does not give consent for electronic notifications, the user’s communication will be interrupted and the user of the Service will be directed to alternative service channels.

Analysis and development of site usage

The Snoobi Analytics service is used for analysing and developing the usage of the e-service website. Data stored by Snoobi cannot be retraced to a natural person. The data comprises identification data on the web browser of the visitor, on the operating system, on the use of the website, on screen resolution, on the IP address and on where the visitor has navigated to the website from. The IP address is stored in an anonymised form, which prevents the identification of an individual user. More information about the service is available on the Snoobi website.

The website uses cookies. Cookies help to analyse data and collect visitor statistics on the site, which Snoobi Analytics then uses. Cookies are used for making sure that the site and its services are usable, functional and developing. Data collected by cookies is not used for identification of an individual user, nor is the visitor data sent to the third parties. A user of the site can deny the use of cookies in his/her own browser.
A cookie is a small text file that a server can save into the user’s computer. Cookies do not damage the user’s computer or files. The purpose of cookies is to facilitate the use of the service, and proper function of some services requires the use of cookies.

There are two types of cookies used on the website: session cookies and tracking cookies. Session cookies are temporarily stored in the browser’s memory and expire as the user closes the browser. Tracking cookies are saved for a specific time.

Instructions for managing cookies in the most commonly used browsers are available on the following pages:

Mozilla Firefox

Google Chrome

Additional conditions of the Import Clearance Service for private persons

The Import Clearance Service for private persons uses the information submitted by the transport company as basic information.

In the Import Clearance Service, you can search for the most commonly cleared goods. Goods found in the search and their respective commodity codes are only meant to be used by private persons in this service, not by corporate customers in imports, exports or any other contexts.  Customs is not responsible for the correctness of the commodity codes of the most commonly cleared goods chosen through the search. If needed, the Customs Information Service can help you in determining the correct commodity code.