Online services terms of use

Purpose of the Service

The service – Customs Online Services – contains a web-based user interface as well as general information on the service. The service is aimed at persons and organisations that wish to use electronic services to lodge their customs declarations.

The services in these general terms of use as well as the services (later ‘Service’) referred to in the more detailed service-specific terms of use, are public and owned by Customs. The services are free of charge.

In addition to these terms of use, the Act on Electronic Services and Communication in the Public Sector (13/2003) with later amendments is applied to the use of the Service. Also applied to the Service is the Customs Code (Regulation No 952/2013 of the European Parliament and of the Council laying down the Customs Code), the Custom Act of Finland with amendments as well as Customs Decisions based on the Acts on electronic declarations and procedures.

Parties of the Service

The Service is provided by Customs.

The user of the Service, refers to a user who has approved these terms of use and who uses the Service.

When the user utilises the Service, they shall at the same time accept these binding terms of use.

The users of the Service are responsible for the correctness of the information provided through the Service as well as the correctness, format and integrity of the submitted appendices.

Customs is not responsible for the correctness, format or integrity of information provided by a third party.

Purpose of the terms of use

These terms of use regulate the tasks, rights and obligations of the parties using the Service.

Separate conditions are applied regarding each online service insofar as they differ from these terms of use. Service-specific terms of use below.

Electronic notification
Standard notification

Customs can deliver notifications to the users in the Service. Unless proven otherwise, the reply is deemed to have been received by the declarant or other recipient when it has been received by the data system used by the recipient.

Verifiable notification

Customs can deliver verifiable notifications to the users in the Service if, during the management process, the user has accepted the delivery of electronic decisions. Unless proven otherwise, the reply is deemed to have been received by the declarant or other recipient when it has been received by the data system used by the recipient.

The user’s obligations and liability

The user may be held liable for illegal use of the Service or for violating these terms of use.

The user of the Service is obliged to observe the terms and conditions set for the use of the Service by the party that issued the electronic IDs, e.g. a bank or the Population Register Centre. Customs is not liable for any errors or misuse due to careless use or safekeeping of the IDs.

If the user’s IDs or means of payment end up in the possession of a third party or are lost, the user must immediately notify the organisation that granted these means. If the users neglect this notification, the users themselves are responsible for the possible damages caused by the misuse of Customs’ online services.

Unrelated messages or messages that may unnecessarily overload the Service or compromise the data security of the Service must not be sent to the Service.

The user may not submit any misleading information to Customs via the Service.

The user is responsible for the data security of their own data and for the data security of the systems and connections they use.

The user is responsible for the technical functionality of the devices and software as well as for the connections for communication and data they use with the Service.

The user is responsible for not sending materials to Customs through the Service that infringe on copyright, good practices or breach regulations by the authorities.

Customs’ obligations and liability

A message, declaration or application sent through the Service is considered as received by Customs, when the message can be handled in the authority’s reception device or data system.

Customs is responsible for the data security of the Service and for the systems used in the production of the Service.

If personal data is collected in the Service a statement, regarding the saved data and intended use, has been created in accordance with the General Data Protection Regulation.

All collected data is stored, handled and removed in accordance with current legislation.

More information on Customs’ data protection policy is available to the Service user at https://tulli.fi/en/about-us/privacy-statement.

Customs reserves the right, without prior notice, to change the layout, the content, the accessibility and the services of the Service, or to withdraw the Service.

Customs is not liable for any loss of data or delays caused by interruptions or disruptions in the system and will not compensate the customer for any inconvenience, costs or indirect damages caused by interruptions in the Service.

Customs is not responsible for the contents or functionality of services that are used via the Service and maintained by third parties.

Service interruptions

Customs has the right to suspend the provision of the Service during times when it is being serviced or updated. Customs informs well in advance of any disruptions or interruptions to the Service or of withdrawal of the Service.

Force majeure

A force majeure event beyond Customs’ control (such as a labour conflict, fire, natural catastrophe, disturbance in data transmission, a provision by an authority) releases Customs from the liability of complying with these terms of use, until the conditions for fulfilment of the obligations can be restored.

Changing the terms of use

Customs has the right to change the terms of use. The new terms of use will enter into force when they are published in the online service.

Alternative service channels

If the user of the Service does not accept these terms of use or the use of cookies, the user’s communication will be interrupted and the user of the Service will be directed to other service channels.

If the user of the Service does not give consent for electronic notifications, the user’s communication will be interrupted and the user of the Service will be directed to alternative service channels.

Analysis and development of site usage

The Service uses the Snoobi Analytics service for analysing and developing the site usage. Data stored by Snoobi cannot be retraced to a natural person. Data comprise identification data on the web browser of the visitor, on use of the website, on where the visitor has navigated to the website from, on the operating system and screen resolution and IP address of the user. The IP address is stored in an anonymised form, which prevents identification of an individual user. More information about the service is available on the Snoobi website. Service user instructions for managing cookies are available in the most commonly used browsers

Internet Explorer

Mozilla Firefox

Google Chrome


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