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Customs clearance of postal consignments left waiting should now be possible

Publication date 7.5.2021 15.17
Press release

Normal customs clearance of postal consignments arriving from outside the EU should now be possible again. The problem with sending missing safety data has now largely been resolved. If you have received an arrival notification about a postal consignment that should be declared, please try to declare it again.

From 15 March 2021, it has been mandatory to submit declarations for safety and security data before the goods are loaded in the country of dispatch, when goods are transported to Finland from outside the EU by air. Because of this, Posti has not been able to send the necessary new declarations to Customs for some of the consignments, due to missing information. Finnish Customs and Posti have cooperated closely in resolving the problem. The insufficient information for the consignments left waiting has now been corrected and normal customs clearance should be possible for these consignments. 

“Normal customs clearance of the parcels that were left waiting for the necessary safety data is now possible. It is really unfortunate that many people have had to try to submit their customs declarations in vain. We hope that everyone will get their packages as soon as possible,” says Ms Nadja Painokallio, Senior Customs Officer.

If, for some reason, you still experience problems with your customs clearance, please contact Posti’s customer support, tel. 010 05 577, or the Customs Information Service, tel. 0295 5206 (Mon–Fri from 8 am to 6 pm). 

This problem only concerned some of the postal packages arriving from outside the EU. Posti extended the storage time for the consignments, for which customs clearance was problematic.

We apologize to our customers for any inconvenience caused.

More information:
Posti customer support: tel. 010 05 577
Customs Information Service: Declaration support tel. +358 295 5206 (Mon–Fri from 8 am to 18 pm) 

Media release