Do you have a question about a cleared parcel that has not been released?
Your parcel may be stuck due to Posti’s handling fee. Please visit the Posti website and check.
Information for private customers
The information services for private persons provide information on all matters that concern customs operations and you get help e.g. with filling in the customs declaration or with clearing a postal parcel.
Customs does not transport or store parcels. Please contact the company in charge of the transport, Posti or the freight company, if you have any questions about the notification of arrival or about the location or contents of the parcel.
Information on filling in import and export declarations
Log in and send your question
As a private customer, you can log into the service Contact Customs Information using your online banking ID codes, your mobile certificate or your certificate card. Companies can log in with a Katso ID. We strive to answer your enquiry within four working days.
Other information services
Import to the Åland Islands from the EU or from outside the EU
Trade between the Åland Islands and mainland Finland, advice concerning the ALA system and customs clearance
Problems identifying yourself?
The Public Service Info helps you identify yourself in the e-service.
Only pending authorisation applications
Questions regarding periodic filings and payments
Requests for payment, payment arrangements and other matters related to debt collection
Check with the customs offices where you, for example, can order a customs clearance carnet.
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