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Do you have a question about a cleared parcel that has not been released?

Your parcel may be stuck due to Posti’s handling fee. Please visit the Posti website and check.

Information for private customers

The information services for private persons provide information on all matters that concern customs operations and you get help e.g. with filling in the customs declaration or with clearing a postal parcel.

Customs does not transport or store parcels. Please contact the company in charge of the transport, Posti or the freight company, if you have any questions about the notification of arrival or about the location or contents of the parcel.

Customs Information Service, Private customers
Monday to Friday 8 am–4 pm


Import Declaration Service for private persons
Monday to Friday 8 am–6 pm

Information on filling in import and export declarations

Log in and send your question

As a private customer, you can log into the service Contact Customs Information using your online banking ID codes, your mobile certificate or your certificate card. Companies can log in with a Katso ID. We strive to answer your enquiry within four working days.

Other information services


Import declarations, the Åland Islands
Monday to Friday 8 am–4 pm

Import to the Åland Islands from the EU or from outside the EU

Åland Islands tax border information
Monday to Friday 9 am–3 pm

Trade between the Åland Islands and mainland Finland, advice concerning the ALA system and customs clearance

Problems identifying yourself?

The Public Service Info helps you identify yourself in the e-service.

Customs Authorisation Centre
PO Box 56, 90401 Oulu
Monday to Friday 8 am–4 pm

Only pending authorisation applications 

Payment transactions
Monday to Friday 9 am–4 pm

Questions regarding periodic filings and payments

Debt collection
Monday to Friday 9 am–4 pm

Requests for payment, payment arrangements and other matters related to debt collection

Check with the customs offices where you, for example, can order a customs clearance carnet.

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