Information for private customers


Do you need help with the declaration of consignments worth 150 euros or less?

Call our advice line:

+358 295 521 008
Monday to Friday 8 am–6 pm
(Valid until further notice)

All parcels arriving from outside the EU must be declared from 1 July 2021.

Other contact details and information channels

We can’t help you with the following

  • if your question concerns the location of your parcel, or its arrival notice, contents, storage, or transport, or the service charges payable for it. Please direct these questions to Posti or some other operator transporting your parcel. 
  • how to identify yourself in the e-services. Please ask Public Service Info
  • matters involving car tax or excise duties. Please ask the Tax Administration.