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Information for private customers

The information services for private persons provide information on all matters that concern customs operations.  If you have a question about clearing a postal parcel, or if you are declaring a consignment for the first time, have a look at the instructions on the website Declare your parcel.

Customs does not transport or store parcels. Please contact the company in charge of the transport, Posti or the freight company, if you have any questions about the notification of arrival or about the location or contents of the parcel.

In matters involving car tax or excise duty, please contact the Tax Administration

The Customs Information Service telephone services are busy at the moment

We are currently receiving an exceptional amount of calls. We will try to answer your questions as soon as possible. 

Do you have a question about a cleared parcel that has not been released?

Your parcel may be stuck due to Posti’s handling fee. Please visit the Posti website and check.

Customs Information Service, Private customers
Mon–Fri 8 am–4.15 pm


Import Declaration Service for private persons
Mon–Fri 8 am–6 pm

Information on filling in declarations

The online form Contact Customs Information will be unavailable for the time being. Read more: Upcoming changes to our customer services.

If you cannot access our services by phone, chat or chatbot, you can send your query to our registry office by post or email.  You can also submit your query to the nearest customs office with customer service for delivery to the registry office.

Other information services


Processing of import declarations, the Åland Islands
Mon–Fri 8 am–4.15 pm

Import to the Åland Islands from the EU or from outside the EU

Åland Islands tax border information
Mon–Fri 9 am–3 pm

Trade between the Åland Islands and mainland Finland, advice concerning the ALA system and customs clearance

Problems identifying yourself?

The Public Service Info helps you identify yourself in the e-service.

Asset Publisher

Customs Authorisation Centre
PO Box 56, 90401 Oulu
Mon–Fri 8 am–4 pm

Only pending authorisation applications 

Payment transactions
Mon–Fri 9 am–4 pm

Questions regarding periodic filings and payments

Debt collection
Mon–Fri 9 am–4 pm

Requests for payment, payment arrangements and other matters related to debt collection

Check with the customs offices where you, for example, can order a customs clearance carnet.