Data security and terms of use

Analysis and development of the site

The website uses the Snoobi Analytics service for analysis and development purposes. Data stored by Snoobi cannot be retraced to a natural person. The data comprises identification data on the web browser of the visitor, on use of the website, on where the visitor has navigated to the website from, on the operating system and screen resolution and IP address of the user. The IP address is stored in an anonymised form, which prevents identification of an individual user. You will find more information about the service on the website of Snoobi.

Hotjar is in use on the website and it uses cookies to analyse the usage as support for service development. Hotjar gathers information anonymously on how customers use the service,i.e. what links they klick on, where the cursor is moving on the page and how much the page is being scrolled. Hotjar is not in use in the online services, the tip-off page or any other customs forms where customers can fill in personal information. Hotjar does not collect personal data. The IP address of the equipment used for scrolling the website is saved temporarily and anonymously in the system.  More information on Hotjar and its data protection policy can be found at

The search function on the website stores the search words used, the time of the search and the IP address. These search words are used for developing the website. The IP address and the timestamp are only used by the service provider for solving malfunctions. Customs has made a contract with the service provider concerning the processing of this data. For more information, see the privacy policy of AddSearch and the privacy statement of Customs Communications (in Finnish).

The website uses cookies

Cookies help to analyse data and collect visitor statistics on the site, which Snoobi Analytics then uses. Cookies are used for making sure that the site and its services are usable, functional and developing. Data collected by cookies is not used for identification of an individual user, nor is the visitor data sent to the third parties. A user of the site can deny the use of cookies in his/her own browser.

A cookie is a small text file that a server can save into the user’s computer. Cookies do not damage the user’s computer or files. The purpose of cookies is to facilitate the use of the service, and proper function of some services requires the use of cookies.

There are two types of cookies used on the website: session cookies and tracking cookies. Session cookies are temporarily stored in the browser’s memory and expire as the user closes the browser. Tracking cookies are saved for a specific time.

Instructions for managing cookies in the most commonly used browsers and applications are available at the links below:

Use of cookies in other services

Customs may use cookies as a necessary part of an electronic service, such as access management. Preventing such cookies also prevents the use of the electronic service.

The site also uses social plugins, which for example enables the site to show contents from social media. The social plugins of the site may set cookies for their own services and according to their own principles.

Treatment of personal data

Customs processes your personal information with due care and in accordance with law, and makes sure that your information is protected in the appropriate way.

Data security

The data security of the website has been checked by a third party. The data communications of certain pages, such as the online tip-off page, are protected by SSL, which means that outside parties cannot keep track of your online connections or alter them without permission.

If you find any vulnerabilities or defects on our website, please notify the Customs Registry Office about this. The email address of the Registry Office is kirjaamo(at)

Terms of use

Customs holds the rights to the text and image material published on the site. These rights may also be held by some other information provider indicated in the material.

It is permitted to use the text material on the site and create links to it in appropriate contexts. This requires that the source of the material is mentioned.

Images on the site may not be manipulated or altered without permission. Images may not be used for purposes that may cause offence or violate common decency, or used for advertising, marketing or other commercial purposes. Users of the material may not assign the right of publication to a third party.

Customs has strived by all means possible to secure that the site contents are accurate and up-to-date. Customs is not responsible for any costs or damage which any errors in the site contents may cause to the user. Furthermore, Customs is not responsible for any inconvenience due to technical malfunctions or to material published by outside parties and linked to the website.


Contact us

Contact Customs Information Mon–Fri 8 am–4.15 pm

Please have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service