Tulli.fi website: Data security and terms of use

Customs processes your personal information with due care and in accordance with law, and makes sure that your information is protected in the appropriate way. More information is available in the privacy policy of Customs Communications.

This website uses cookies

This website uses cookies that support gathering statistics on visitor numbers, cookies of social media plugins, and cookies necessary in terms of the technical functionality of the website. The stored data cannot be retraced to a natural person.

If you accept all cookies, you will support the development of this website in the following way:

  • This website uses the Snoobi Analytics service for analysing and developing site usage. Data comprise identification data on the visitor’s web browser, on use of the website, on where the visitor has navigated to the website from, on the operating system and screen resolution, and the IP address of the user. The IP address is stored in an anonymised form, which prevents identification of an individual user. You will find more information about the operation of the service on the website of Snoobi.
  • The Hotjar analytics tool gathers information anonymously on how customers use the service, i.e. what links they klick on, where the cursor is moving on the page and how much the page is being scrolled. Hotjar is not in use in the online services, the tip-off page or any other customs forms where customers can fill in personal information (for example, e-services and online tip-offs. Hotjar does not collect personal data. The IP address of the equipment used for scrolling the website is saved temporarily and anonymously in the system. More information on how the service is available on the Hotjar website.
  • Embedded social media contents (for example, Twitter content of Finnish Customs) are visible on the website. Moreover, social media plugins can set cookies from their own services and based on their own principles.
  • React & share buttons (in Finnish and Swedish) are used for collecting information on user experiences. React & share cookies store a randomly generated line of characters in the visitor’s browser for identifying transactions from that particular browser. It is not possible to identify individual users through cookies. More information is available on the React & share website.

Customs has made an agreement with providers of analytics services on the processing of this data.

If you accept only the necessary cookies, you are preventing the analytics services described above from functioning in your own use. Social media embeddings are not displayed on the website and they do not store cookies.

Necessary cookies are those essential for the technical functionality of the website.

The search function on the tulli.fi website stores the search words used, the time of the search and the IP address in an anonymised form. The search function does not store cookies in your browser. Search words are used for developing the website. IP addresses and timestamps are only used by the service provider for solving malfunctions. More information is available in the Addsearch privacy policy  and the Customs Communications privacy policy.

Saving and changing cookie selections

We will save you cookie selections for one year. After that time, we will ask for your consent again. You can change your cookie selections any time you wish by clicking the “Change cookie settings” button below.

Alternatively, you can manage your cookies also in your browser settings. Instructions for managing cookies in the most commonly used browsers and applications are available at the links below:

Data security

The data security of the tulli.fi website has been checked by a third party. The data communications are protected by SSL, which means that outside parties cannot keep track of your online connections or alter them without permission.

If you find any vulnerabilities or defects on our website, please notify the Customs Registry Office. The email address of the Registry Office is kirjaamo(at)tulli.fi.

Terms of use

Customs holds the rights to the text and image material published on the site. These rights may also be held by some other information provider indicated in the material.

It is permitted to use the text material on the site and create links to it in appropriate contexts. This requires that the source of the material is mentioned.

Images on the site may not be manipulated or altered without permission. Images may not be used for purposes that may cause offence or violate common decency, or used for advertising, marketing or other commercial purposes. Users of the material may not assign the right of publication to a third party.

Customs has strived by all means possible to secure that the site contents are accurate and up-to-date. Customs is not responsible for any costs or damage which any errors in the site contents may cause to the user. Furthermore, Customs is not responsible for any inconvenience due to technical malfunctions or to material published by outside parties and linked to the tulli.fi website.

Contact us

Contact Customs Information Mon–Fri 8 am–4.15 pm

Please have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service