Accessibility statement – Intrastat Declaration Service

Finnish Customs aims to guarantee the accessibility of its websites and online services in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement applies to the Intrastat Declaration Service.

Alternative service channels

If you are unable to use the Intrastat Declaration Service, please contact the Intrastat information service by calling +358 295 52334 (Mon–Fri 9 am – 12 noon) or emailing

Only companies, which the statistical services of Finnish Customs has notified to be obligated to declare information in the EU inner markets or which have been registered as an Intrastat agent for companies obligated to declare information, have access to the Intrastat Declaration Service.

Accessibility of the service

The accessibility of the service partly complies with the requirements laid down in the Act on the Provision of Digital Services.

Identified accessibility issues

The service still has some accessibility issues. Identified accessibility issues are listed below. If you identify any issue in the use of the service that is not listed below, please contact us. The list will be updated during the next few months whenever corrections are made to accessibility issues.

The following content does not fulfil the requirements laid down in the Act on the Provision of Digital Services.

  • Responses and status messages (WCAG 4.1.3)
    • There are system responses that cannot be detected by a screen reader without moving focus.
  • Focus visible (WCAG 1.4.11 and 2.4.7)
    • Contrast between the highlight colour and the normal colour is insufficient in the CN8 tree view.
  • Tabs (WCAG 4.1.2)
    • In tabs, certain ARIA attributes are used incorrectly, which may present problems when using certain screen reader programs. 
  • In-page navigation (WCAG 1.3.1 and 2.4.4)
    • The in-page navigation (Headers-Rows-Summary and confirmation) is presented simply as links for which no explanations are provided. Users of screen readers may have difficulties in understanding the meaning of each link.
  • Error messages (WCAG 3.3.1 and 4.1.3)
    • It is possible to proceed from “Rows” without entering any data, although this data is mandatory. Users of screen readers are not informed of the error until at the end of the phase “Summary and confirmation”, and sighted users are not informed of the error at all. 
    • When a file has been uploaded, some of the error messages are displayed in a modal window, but some of the error messages are not indicated.
    • Rows with errors are presented illogically, which presents challenges for users of screen readers.
  • Form fields (WCAG 1.3.1 and 3.3.2)
    • “Arrivals” and “Dispatches” form a check button group, but its header, “Direction”, has not been connected to it programmatically.
    • The header “Nil declaration” has not been connected programmatically correctly to the checkbox below.
  • Buttons (WCAG 4.1.2)
    • Some of the individual function buttons have unnecessarily been placed in a toolbar marked with the toolbar role.
  • Modal dialog “New row information” (WCAG 2.4.3)
    • When the dialog “New row information” is closed, keyboard focus moves to the beginning of the page, not to the button that opened the dialog.
  • Connection timeout (WCAG 2.2.1)
    • The user is warned of the connection timeout so that they have the opportunity to request additional time. However, for data security reasons the user must be logged out after 12 hours, which means that the accessibility requirements concerning time limits are not completely fulfilled. 
  • Additional information on rows that contain errors (WCAG 1.4.13, 2.1.1)
    • In the table, the rows that contain errors have been indicated using a warning icon, which provides additional information when the cursor is moved over the icon. However, the additional information is closed if the user tries to move the cursor over them. Also, moving focus to the warning icons cannot be done with the keyboard.

Customer experience questionnaire

The customer experience questionnaire is answered in a separate Webropol form after logging out from the service.  The observations below concern this form. The pages have been assessed by an external party (Eficode, 4/2020) that has not been involved in the design or development of the pages.

  • The radio buttons for each evaluation number give the faulty information ”1/1” to the screen reader, when they should be indicating which number has been chosen and how may alternatives there are. This makes it more difficult to choose the right number when using a screen reader. In the beginning of the questionnaire, it is indicated that the assessment scale ranges from 1 to 5.
  • The radio buttons are placed on the side in a table, and the settings of the table are read by the screen reader unnecessarily. This may be cause problems for users of screen readers.
  • In the section “Was there anything particularly good about our performance?”, the selected elements cause the screen readers to read the headings twice.
  • The last page of the questionnaire is only displayed for a short while before the browser moves the user to a separate page with a compilation of the answers. It is not possible to return to the last page of the questionnaire by using the browser’s Back button.
  • The buttons Next, Previous and Send tell the screen reader that they are buttons, although they are links. For users of screen readers, this incorrect information may cause problems with choosing the right button.
  • All questionnaires created with Webropol have the automatic heading ”Survey powered with Webropol”; Customs cannot change this. This means that it is not possible to distinguish this questionnaire from other questionnaires or feedback forms created by Customs. The user has to start filling in the form before the heading of the questionnaire is displayed.

Preparing the statement

Finnish Customs has tested the accessibility of the service as follows:

  • Accessibility was tested by Eficode, an external party. 
  • The service was tested in February 2019.
  • The statement was prepared on 6 July 2020.
  • The statement was last reviewed on 1 October 2021.


We are happy to receive feedback on the accessibility of this website.

  • Please send feedback on accessibility to Finnish Customs by emailing
  • The statistical service of Finnish Customs is responsible for the accessibility of the Intrastat Declaration Service, and it also responds to feedback given on accessibility.
  • We aim to respond to feedback in five working days.
  • If you are dissatisfied with the response received from Finnish Customs, you can also send feedback on  accessibility to the Regional State Administrative Agency (