Accessibility statement – Intrastat Declaration Service

Finnish Customs aims to guarantee the accessibility of its websites and online services in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement applies to the Intrastat Declaration Service.

Alternative service channels

If you are unable to use the Intrastat Declaration Service, please contact the Intrastat information service by calling +358 295 52334 (Mon–Fri 9 am – 12 noon) or emailing [email protected].

Only companies, which the statistical services of Finnish Customs has notified to be obligated to declare information in the EU inner markets or which have been registered as an Intrastat agent for companies obligated to declare information, have access to the Intrastat Declaration Service.

Accessibility of the service

The accessibility of the service partly complies with the requirements laid down in the Act on the Provision of Digital Services.

Accessibility was tested on the basis of the Web Content Accessibility Guidelines (WCAG).

Identified accessibility issues

The service still has some accessibility issues. Identified accessibility issues are listed below. If you identify any issue in the use of the service that is not listed below, please contact us. The list will be updated during the next few months whenever corrections are made to accessibility issues.

The following content does not fulfil the requirements laid down in the Act on the Provision of Digital Services.

  • Feedback and status messages (WCAG 4.1.3)
    • The system includes feedback that cannot be identified using a screen reader without moving the focus indicator.
  • Focus visible (WCAG 1.4.11 and 2.4.7)
    • Contrast between the highlight colour and normal colours is insufficient in the CN8 tree view.
  • Tabs (WCAG 4.1.2)
    • In tabs, certain ARIA attributes are used incorrectly, which may present problems when using certain screen reader programs. 
  • In-page navigation (WCAG 1.3.1 and 2.4.4)
    • The in-page navigation (Otsikkotiedot (Headers) – Rivitiedot (Rows) – Yhteenveto ja lähetys (Summary and submitting)) is presented as simple links, for which no explanations are provided. Users of screen readers may have difficulties in understanding the meaning of each link.
  • Error messages (WCAG 3.3.1 and 4.1.3)
    • It is possible to go to the next step from the “Rivitiedot” (Rows) section without entering any data, although this data is mandatory. Any errors are only indicated to users of screen readers at the end of the “Yhteenveto ja lähetys” (Summary and submitting) section, while users without any visual impairment obtain no information about errors. 
    • After uploading a file, some error messages are presented in a modal window, while some error messages provide no information.
    • Erroneous rows are presented illogically, which presents challenges for users of screen readers.
  • Form fields (WCAG 1.3.1 and 3.3.2)
    • “Tuonti” (Imports) and “Vienti” (Exports) form a selection button group, while its “Suunta” (Direction) header has not been connected to it programmatically.
    • The “Nollailmoitus” (Zero declaration) header has not been connected correctly or programmatically to the checkbox below.
  • Links that open in a new tab (WCAG 4.1.2)
    • Links in the footer open in a new browser tab, although this is not indicated in the links or has not been marked programmatically.
  • “Anna palautetta” (Give feedback) element (WCAG 2.1.1)
    • The icon of the “Anna palautetta” (Give feedback) element is hidden from screen readers. The icon does not include any essential information. However, certain combinations of a screen reader and browser may indicate to the user that an alternative text is missing from the icon.
  • Contrast (WCAG 1.4.3 and 1.4.11)
    • There are the following flaws in contrasts between the text and the background:
      • Grey and white (1.82:1) and red and pink (2.88:1) placeholders in input fields
      • Orange stars (2.88:1)
      • Red headers of incorrect fields and error messages (3.81:1)
      • Light orange notification message below the “Jakso” (Period) form field (3.31:1)
  • Tables (WCAG 1.3.1, 2.4.4, 4.1.2 and 4.1.3)
    • The header cells of tables are not transmitted to screen readers when browsing table cells.
    • The size of tables is not transmitted correctly to screen readers.
    • All cells on table rows have been marked programmatically as buttons that, however, forward the user to a single location. 
    • The organisation of tables in an ascending or descending order based on headers is not indicated programmatically.
  • Buttons (WCAG 4.1.2)
    • Some individual function buttons have unnecessarily been placed in a toolbar marked with the toolbar role.
  • “Uuden nimikerivin tiedot” (New item row) modal dialog box (WCAG 2.4.3)
    • When the “Uuden nimikerivin tiedot” (New item row) dialog box is closed, the button focus moves to the beginning of the page instead of the button, from which the dialog box was opened.

Customer experience questionnaire

The customer experience questionnaire is answered in a separate Webropol form after logging out from the service.  The observations below concern this form.The pages have been assessed by an external party (Eficode, 4/2020) that has not been involved in the design or development of the pages.

  • Radio buttons for the question “How satisfied are you with the services you used?” 
  • The radio buttons for each evaluation number give the faulty information ”1/1” to the screen reader, when they should be indicating which evaluation number out of how many alternatives is in question.This makes it more difficult to choose the right number when using a screen reader. In the beginning of the questionnaire, there is informationstating that the assessment scale ranges from 1 to 5.
  • The radio buttons are placed on the side in a table, and the settings of the table are read by the screen readerunnecessarily.This may be cause problems for screen reader users.
  • In the section “Was there anything particularly good about our performance? Please specify below” the selected elements cause the screen readers to read the headings two times
  • The last page of the questionnaire is only visible for a short while before the browser moves the user to a separate page with a compilation of the answers. It is not possible to return to the last page of the questionnaire by using the browser’s back button.
  • The buttons Next, Previous and Send tell the screen reader that they are buttons, although they are links. For a screen reader user, this faulty information may cause problems choosing the right button.
  • All questionnaires created with Webropol have the automatic heading ”Questionnaire created with Webropol”; Customs cannot change this. Thus, based on the heading, it is impossible to separate this questionnaire from other questionnaires or feedback forms created by Customs. The user must check the form to find out the right heading of the questionnaire.

Preparing the statement

Finnish Customs has tested the accessibility of the service as follows:

  • Accessibility was tested by Eficode, an external party. 
  • The service was tested in February 2019.
  • The statement was prepared on 6 July 2020.
  • The statement was last reviewed on 23 October 2020.


We are happy to receive feedback on the accessibility of this website.

  • Please send feedback on accessibility to Finnish Customs by emailing [email protected].
  • The statistical service of Finnish Customs is responsible for the accessibility of the Intrastat Declaration Service, and it also responds to feedback given on accessibility.
  • We aim to respond to feedback in five working days.
  • If you are dissatisfied with the response received from Finnish Customs, you can also send feedback on  accessibility to the Regional State Administrative Agency ([email protected]).