Accessibility statement – Customs duty calculator

Finnish Customs is committed to making its websites and online services accessible in accordance with the Act on the Provision of Digital Services (306/2019).

This accessibility statement concerns the customs duty calculator.

Other service alternatives

If you are not able to use the customs duty calculator, there are other service alternatives. You can use our website, call the Customs Information service, tel. 0295 5201, Mon–Fri, 8 am–4.15 pm, send a written question to Customs Information or visit a customs office with customer service.

See the instructions for other service alternatives.

The accessibility of the service

Current accessibility of the content of the service: partly meets the requirements laid down in the Finnish Act on the Provision of Digital Services.

The known problems with accessibility

The service still has some usability problems. The recognised problems with accessibility are described below. If you notice a problem in the service that is not included in the list, please contact us. 

The following content does not meet the requirements laid down in the Act on the Provision of Digital Services and will be fixed as soon as possible: 

  • The link for jumping to the content is located inside the navigation landmark and the list structure, which causes extra noises when using a screen reader. (WCAG 1.3.1)
  • The language menu has been built in a way that makes it difficult for screen readers to read the language links. (WCAG 4.1.2)
  • In the tree view, items containing sub-items cannot be expanded using the keyboard’s Enter key nor with an Android Talkback screen reader. (WCAG 2.1.1)
  • The table structure of the feedback form is misread with the screen reader when using the Chrome browser. After activating the selected group, the screen reader reads unclear series of numbers. (WCAG 1.3.1 and 4.1.2)
  • The keyboard focus moves forward from the box for selecting country also when the user tries to move the focus backward when selecting a country. (WCAG 2.4.3)

Drafting of the statement

Customs has assessed the accessibility of this service as follows:

  • The assessment was conducted by an external operator.
  • The service was assessed in 11/2020.
  • This statement was drafted on 18 November 2020.
  • The statement was last reviewed on 19 February 2021.


We are happy to receive feedback on the accessibility of this service.

  • Give feedback on accessibility to Customs by email: [email protected]
  • Customs’ customer service and communications are responsible for the accessibility of the Customs duty calculator and will also respond to feedback on accessibility.
  • We aim to respond to feedback within five working days.
  • If you are not satisfied with the response you have received from Customs, you can also give feedback on accessibility to the Regional State Administrative Agencies: [email protected]