When doing business with Customs you can pay customs duties, taxes and guarantees with these means of payment:
cash, check, Visa Debit/Credit, Visa Electron, Mastercard Debit/Credit, Maestro and V Pay.
Customs does not accept cash payments to the Tax Administration and the Transport Safety Agency (Trafi). These payments can be made at Danske Bank offices free of service charges.
No processing of customs declarations.
Documents can be submitted by leaving them in the mailbox near the elevators on the second floor from Monday to Friday between 8 am and 4.15 pm The documents are registered as arrived on the day of submission.
If you are submitting documents that need a receipt of submission, please contact a customs officer.
Customs Information Service, Private customers
The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)
Customs declarations, private customers
Message exchange technical support, businesses
At other times, restricted on-call service provided by Message follow-up.
Technical support, EDI support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages
Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables
National Sea Traffic Centre
Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading
Customs procedure-specific business information
Import customs procedures (incl. special procedures, such as processing etc.)
firstname.lastname@example.org tel. +358 295 5202 (Customs Information Service, business customers)
Export customs procedures
email@example.com tel. +358 295 5202 (Customs Information Service, business customers)
Customs procedures relating to transport and warehousing
firstname.lastname@example.org tel. +358 295 5202 (Customs Information Service, business customers)
Security data, i.e. AREX declarations
email@example.com tel. +358 295 5202 (Customs Information Service, business customers)
Customs Authorisation Centre
Credit customer applications and guarantees
Åland tax border matters
Åland web import
- guarantee types
- guarantee categories
- reference amount
- guarantee requirement
Customs does not calculate reference and guarantee amounts before the application for guarantee authorisation has been lodged.
Payments and collection
Service number choices:
1) Invoicing and periodic filings: Questions regarding periodic filings and payments
2) Debt collection and payment arrangements: Requests for payment, payment arrangements and other matters related to debt collection
Tip-off hotline and Tip-off form
In urgent cases concerning customs offences, you can call Customs’ free-of-charge tip-off number, 0800 1 4600 (24 h).
You can use the Customs online tip-off form for non-urgent reports of suspicious or illegal activity, such as the smuggling of narcotics or other goods, and misuses of fuel. You can send tip-offs about suspected car tax evasion to the Tax Administration on firstname.lastname@example.orgOnline tip-off form