Contact information

When doing business with Customs you can pay customs duties, taxes and guarantees with these means of payment:
cash, check, Visa Debit/Credit, Visa Electron, Mastercard Debit/Credit, Maestro and V Pay.

Customs does not accept cash payments to the Tax Administration and the Transport Safety Agency (Trafi). These payments can be made at Danske Bank offices free of service charges.

 

Customs

Switchboard
Pasilan virastokeskus, Opastinsilta 12, 00520 Helsinki
Monday to Friday 8 am–4.15 pm
P.O. Box 512, 00101 Helsinki

No processing of customs declarations. 

Registry Office
Opastinsilta 12, 00520 Helsinki
9 am–3 pm
P.O. Box 512, 00101 Helsinki
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Documents can be submitted by leaving them in the mailbox near the elevators on the second floor from Monday to Friday between 8 am and 4.15 pm The documents are registered as arrived on the day of submission.
If you are submitting documents that need a receipt of submission, please contact a customs officer.

Customs Information Service

Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)

Customs Information Service, Business customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.

Customs Declaration

Customs declarations, private customers
Monday to Friday 8 am–6 pm
Customs declarations, businesses
Monday to Sunday 24 h
Message exchange technical support, businesses
Monday to Friday 7 am–5 pm
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At other times, restricted on-call service provided by Message follow-up.
Technical support, EDI support, technical message follow-up and technical customer testing, responding to technical problems related to declaration messages

Consumer protection
Monday to Friday 8 am–4 pm
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Consumer protection; assignments to take samples of imported goods; health and quality inspections of fruit and vegetables

National Sea Traffic Centre
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Transit follow-up
Monday to Friday 8 am–4 pm
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Transit follow-up, monitoring the discharge of the transit procedure and related enquiries, matters involving supervision of unloading

Requests for statistical information on imports and exports for customers

tilastokysely.tuonti@tulli.fi (imports)
tilastokysely.vienti@tulli.fi (exports)

Other customer information services

Customs procedure-specific business information
Monday to Friday 8 am–4 pm

Import customs procedures (incl. special procedures, such as processing etc.)
yritysneuvonta.tuonti@tulli.fi tel. +358 295 5202 (Customs Information Service, business customers)

Export customs procedures
yritysneuvonta.vienti@tulli.fi tel. +358 295 5202 (Customs Information Service, business customers)

Customs procedures relating to transport and warehousing
kuljetus.varastointi@tulli.fi tel. +358 295 5202 (Customs Information Service, business customers)

Security data, i.e. AREX declarations
turvatiedot@tulli.fi tel. +358 295 5202 (Customs Information Service, business customers)
 

 

Customs Authorisation Centre
Monday to Friday 8 am–4 pm
P.O. Box 56, 90401 Oulu
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Credit customer applications and guarantees
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Payments and collection
Monday to Friday 9 am–4 pm

Service number choices:
1) Invoicing and periodic filings: Questions regarding periodic filings and payments
2) Debt collection and payment arrangements: Requests for payment, payment arrangements and other matters related to debt collection

Åland tax border matters
Weekdays 9 am–3 pm
Åland web import
Weekdays 9 am–3 pm
Intrastat declarations
weekdays
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Statistics service
weekdays from 9 am to 2.30 pm
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Customs Laboratory
Tekniikantie 13, 02150 Espoo
P.O. Box 512, 00101 Helsinki

Media contacts

Media contacts
Monday to Friday 8 am–4 pm
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Media enquiries concerning foreign trade statistics
Monday to Friday 9 am–2.30 pm
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Director of Communications Mika Parkkonen
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Manager of Communications Piia Kaijanto
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Tip-off hotline and Tip-off form

Tip-off hotline and Tip-off form
24/7

In urgent cases concerning customs offences, you can call Customs’ free-of-charge tip-off number, 0800 1 4600 (24 h).

You can use the Customs online tip-off form for non-urgent reports of suspicious or illegal activity, such as the smuggling of narcotics or other goods, and misuses of fuel. You can send tip-offs about suspected car tax evasion to the Tax Administration on verovilppi@vero.fi

Online tip-off form

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