Speed up the processing of your amendment request ‒ fill it in correctly

Customs will process the amendment requests in the order they become pending. The time limit provided by law for processing the applications is 120 days. 

In order to speed up processing, amendment requests should primarily be lodged via the electronic transaction channel. In addition, please ensure that the application has been filled in correctly and that all the necessary attachments are included. 

Select the correct type of amendment:

• If the amendment doesn’t affect the collection of taxes, select the amendment type “OIK – Changes to declared information”. 
• If the amendment leads to the collection of additional taxes, select “JAL – Subsequent recovery”.
• If the amendment results in the refund of taxes paid, select “PAL – Repayment or revision”. In that case, the service guides you to provide the account number (BIC and IBAN).

Provide the following details in the amendment request:

• Describe the changes you wish to be made to the decision.
  • You can also make the required changes directly to the declaration details.
• State the reasons why you want the decision to be changed.
• If you are requesting an invalidation, state the reason for the invalidation (e.g. a double declaration because of a technical error, wrong customs procedure in the original declaration).
• If you are requesting a change to the commodity code, provide the Finnish goods description as well as an account of the qualities of the product and detailed technical information. Attach also any possible photographic material of the product.

Attach the following details to the request for amendment:

• An invoice or order confirmation.
• Other documents you refer to in your amendment request, which may influence the decision in the matter. 
• If you mandate a representative to receive the refund, attach a specific power of attorney for withdrawal that validates the person’s right to receive the money. 
• If you are applying for preferential treatment, attach the preferential documents. (e.g. proof of origin, authorised release certificate of airworthiness) 
• If the goods item is divided into several goods items because of the amendment, enclose a calculation on how the value (e.g. price or transport costs) is divided between the different goods items.

The supported attachment file types are .pdf, .jpg, .tif, .png, .tiff and .jpeg. The maximum size for one attachment is 5 MB. If you save documents as a single attachment, and the total size of the attachment exceeds 5 MB, save the documents in several batches. The processing is speeded up if you name the documents with the correct document code, for example “N380 Invoice”.

More information on how to request an amendment is available on Customs’ website or from Customs Business Information yritysneuvonta(at)tulli.fi.