Where is my parcel?
If you want to know the whereabouts of the parcel you ordered, use the item tracking service of Posti/the carrier. If you have any questions on the tracking of the consignment, contact the carrier.
Customs is not a carrier. This means that the consignments do not arrive at Customs, and Customs does not store them either. Also, Customs does not send any notices of arrival or return consignments. Because Customs has no information about the consignment or its contents, we cannot help you with these questions. Please contact Posti or the carrier directly.
If the consignment status is “Lähetys on tullissa” or “Held by Customs”, it has to be cleared through customs
Usually, ”Lähetys on tullissa/Held by Customs” means that the consignment has to be cleared. The goods are located in Posti’s or the carrier’s warehouse, not at Customs’ facilities.
Only after you have cleared the consignment, Posti or the carrier can deliver it to you or you can pick it up from the carrier’s warehouse.
You can clear your consignment online: Go to the Import Declaration Service (in Finnish)
Points to consider
Customs has the right to open letters, packages and other shipments for justified reasons, but without infringing secrecy of correspondence.
If Customs has intercepted a letter, package or some other type of shipment in order to examine if the prerequisites of importation are met, the customer is notified about this. Customs adds its own markings on the opened postal consignment. Customs closes the shipments its opens with tape that reads “opened by Customs”.
When Customs decides to detain a shipment, Customs will notify the consignor or consignee about the decision.
Customs has the right to open letters, packages and other shipments for justified reasons, but without infringing secrecy of correspondence. Customs adds its own markings on the opened postal consignment. Customs closes the shipments its opens with tape that reads “opened by Customs”.
Please note that the shipment may have been opened and inspected already in the country of departure or in some other country along the transport route. If necessary, you should contact the sender of the shipment or the freight carrier.
Customs never returns shipments. Within 20 days of their date of arrival, the postal service returns shipments for which a customs declaration has not been submitted and for which import duties have not been paid. If necessary, you should contact the freight carrier.
Customs supervises arriving, exiting and transited shipments through various means and, when necessary, conducts customs controls.
Customs neither receives nor stores parcels or any other consignments. If e.g. the consignor or the freight carrier sends you a notification saying ‘Lähetys on tullissa’ or ‘Held by Customs’, it usually means that the consignment has to be cleared through customs before you can receive it.
The easiest way is to clear it yourself on the internet. You can also buy the customs clearance as a service from Posti or the carrier.
The consignment to be cleared is always held by the carrier company. If your consignment is a postal parcel, it is held by Posti. If some other carrier company transports the consignment, it is in the freight carrier’s warehouse. For more information contact Posti or the freight carrier.
Supervision, controls and further administrative measures are made based on the Customs Act. Restrictions and prohibitions on import, export and transit are included in goods-specific legislation, the supervision of which is assigned to Customs.