Where is my parcel?
If you need more information about the content of the parcel or its location, contact Posti or the transport company.
Posti or the transport company
- knows where your parcel is
- sends the notices of arrival
- stores parcels to be cleared
- transports the parcels after clearance
- returns parcels.
If Posti transports your parcel, you can track the movement in the Item tracking service or in the OmaPosti (Netposti) application.
- supervises and may stop and control parcels that arrive in Finland and parcels that are transported via Finland.
- gives instructions on how to clear your consignment.
What does ‘Lähetys on Tullissa’ or ‘held by Customs’ mean?
Usually, ‘Lähetys on tullissa’ or ‘Held by Customs’ means that you need to clear it. The consignment will be released to Posti or the transport company for delivery to you, once you have cleared it and paid the taxes. Customs clearance can be done in three ways – here are the alternatives.
Frequently asked questions
Yes. Customs has the right to open letters, packages and other consignments for justified reasons, but without infringing secrecy of correspondence. A consignment opened by Finnish Customs is closed with tape that reads ‘opened by Customs’.
The consignment is sometimes opened and inspected in the country of dispatch or in some other country along the transport route. For more information, contact the consignor or the freight carrier.
Yes. Customs can intercept a letter, parcel or some other consignment in order to examine if the conditions of importation are met.
You will receive a notification if your consignment is intercepted. If Customs decides to seize a consignment, Customs will notify the consignor or consignee about the decision on seizure.
Customs never returns consignments.
Within 20 days of their date of arrival, Posti returns postal consignments for which a customs declaration has not been submitted and for which import duties have not been paid. For more information contact Posti.
Finnish Customs supervises arriving, exiting and transited consignments through various control methods and, when necessary, examines consignments.