Where is my parcel?
If you need to know the whereabouts of your parcel, you should contact the freight carrier seeing to the shipment. Customs is unable to help you, as it does not transport or store consignments. Also, Customs does not submit arrival notifications or return consignments to consignors. In such matters, you should always contact the freight carrier.
- The freight carrier for postal packages is Posti.
- Posti has an online item tracking service
- See also The roles of Customs and Posti when a parcel arrives.
When the shipment status is given as “held by Customs”
- Usually this means that you must clear the shipment through Customs before the freight carrier can deliver it to you. The goods are located in the freight carrier’s warehouse, not at Customs’ facilities.
- The freight carrier can deliver the consignment to you only after you have cleared it through Customs.
- You can clear your consignment through Customs using our import declaration service which is available in Finnish and Swedish.
- Customs has no knowledge about the shipment or its contents. As the person submitting the customs declaration, you are responsible for the correctness of the submitted information.
Points to consider
Customs has the right to open letters, packages and other shipments for justified reasons, but without infringing secrecy of correspondence.
If Customs has intercepted a letter, package or some other type of shipment in order to examine if the prerequisites of importation are met, the customer is notified about this. Customs adds its own markings on the opened postal consignment. Customs closes the shipments its opens with tape that reads “opened by Customs”.
When Customs decides to detain a shipment, Customs will notify the consignor or consignee about the decision.
Customs has the right to open letters, packages and other shipments for justified reasons, but without infringing secrecy of correspondence. Customs adds its own markings on the opened postal consignment. Customs closes the shipments its opens with tape that reads “opened by Customs”.
Please note that the shipment may have been opened and inspected already in the country of departure or in some other country along the transport route. If necessary, you should contact the sender of the shipment or the freight carrier.
Customs never returns shipments. Within 20 days of their date of arrival, the postal service returns shipments for which a customs declaration has not been submitted and for which import duties have not been paid. If necessary, you should contact the freight carrier.
Customs supervises arriving, exiting and transited shipments through various means and, when necessary, conducts customs controls.
Supervision, controls and further administrative measures are made based on the Customs Act. Restrictions and prohibitions on import, export and transit are included in goods-specific legislation, the supervision of which is assigned to Customs.