The roles of Posti and Customs when a consignment arrives

Are you going to receive a postal package that needs to be cleared through Customs? Remember that

  • Posti stores and transports postal packages that are to be cleared through Customs
  • Customs helps the recipient of the package to clear it through Customs 

You can clear your goods through Customs conveniently using Customs’ Import Declaration Service.
Postal packages which arrive in Finland and which are to be cleared through Customs remain at the customs warehouse in Vantaa until the recipient has cleared the postal consignment through Customs and has paid any possible import taxes. The postal service sends a notification of arrival to the recipient and transports the postal consignments that have been cleared through Customs from the warehouse, and handles possible returns of goods.

For any questions you might have regarding the transportation of the postal package, its location or the notification of arrival, please contact Posti, as Customs is not able to answer these questions.

You can also use the Posti item tracking service.

Points to consider

If the combined value of the goods in a consignment does not exceed 22 euros or the consignment is a gift from a private individual and not worth more than 45 euros, you do not (with some exceptions) have to fill in a customs declaration or pay any taxes. You will need to send the following to Customs:

  • the order confirmation, or some other account stating the gift and its value
  • the arrival ID and your contact information

by email to lentoposti(at) for the parcel to be released. More information: The Customs website or the E-services telephone service, tel. +358 295 5206.

If you receive a gift you have to ask the sender to clarify what the gift is and how much it is worth, so that Customs can define whether it is a gift that can be released without customs clearance.

Gifts worth more than 45 euros are to be cleared through Customs, and import taxes are levied on them as for any other online purchase. 

Read more: Clearing gifts through Customs

Go to the Import Declaration Service

Contact us

Customs declarations, private customers
Monday to Friday 8 am–6 pm


Help us improve our site content

We want to improve our website together with our customers. You can give us feedback by clicking “Send feedback”.

Send feedback