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Online order from abroad – Returns, repairs and replacements

Are you returning a product you have ordered online or sending it for repair, maintenance or replacement? The destination affects whether or not you have to make an export declaration. When the repaired or replaced goods are returned to you from abroad, clear them through customs.

Choose the alternative that corresponds to your situation and read the instructions

You have cancelled your purchase and are returning the goods you ordered

When goods are returned permanently to an area outside the EU or to an area within the EU’s customs territory but outside its fiscal territory, you usually have to lodge an export declaration. Check, among other things, Countries within EU’s customs and fiscal territory

If you are returning the consignment by post, you don’t have to make a separate export declaration to Customs. Instead of an export declaration, you can add Customs declaration CN 22 to the postal consignment. The form is available on Posti’s website.

Apply for a refund of import duties in time

You may apply for a refund of the import duties you’ve paid (i.e. a correction of a customs clearance decision), if you have cancelled the purchase and returned the goods to a seller outside the EU’s customs and fiscal territory or outside its fiscal territory, within the time limit. The goods must be returned and the request for correction submitted within three months of the customs clearance. Please observe that the import duties cannot be returned if you have not sent goods outside EU’s customs and fiscal territory.

Read more: How to appeal when you have cancelled your purchase and you return the goods

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You send goods for repair, maintenance or replacement

When you send goods outside the EU’s customs and fiscal territory or outside its fiscal territory for repair, maintenance or replacement, you must lodge an export declaration before sending the goods. Check, among other things, Countries within EU’s customs and fiscal territory.

Do your export declaration yourself in Customs’ export declaration service or authorise another person to do it on your behalf.

Do the export declaration correctly and you avoid unnecessary taxes

  • Select the correct export declaration (New declaration with economic impact) and use the correct codes (procedure code beginning with 21).
  • When the repaired or replaced goods are returned to you, they are to be cleared as repaired or as replacement goods, if the requirements are met. Read more: Goods returned from repair, maintenance or exchange
  • When you lodge the export declaration correctly, you avoid paying import duties unnecessarily:
    • When goods are returned to you after repairs subject to a charge, you pay the import duties on the repair costs, on any parts that may have been added and on the sending costs, but not on the total value of the goods.
    • When the goods are returned to you after guarantee repair or guarantee replacement, you only pay import duties on any transport costs that you may be charged.

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More important information

Lodge an export declaration to Customs free of charge in the export declaration service.

  • It pays to lodge the export declaration as an identified user, then you usually don’t have to visit Customs.
  • Identify yourself with a certificate card, online banking ID’s or a mobile certificate. You also need a Finnish personal ID.
  • Select ‘New declaration with economic impact’ and the correct procedure code beginning with 21.
  • Detailed instructions on completing the declaration are available in the service.

Add the Export Accompanying Document (EAD) to the postal parcel.

  • Print the EAD in the Export Declaration Service.
  • Place the EAD inside a plastic pocket taped onto the postal parcel so that the text is visible.

Customs will certify the exit of the goods out of the country based on the EAD, which forms the decision on release with confirmation of exit.

Print out the confirmation of exit by logging into the Export Declaration Service.


A freight consignment must have an EAD, i.e. an export accompanying document.

  • Print the EAD in the Export Declaration Service.
  • Give the EAD to the freight carrier.

Customs will certify the exit of the goods out of the country based on the EAD, which forms the decision on release with confirmation of exit.

Print the confirmation of exit by logging into the Export Declaration Service.


To lodge an export declaration you need:

  • A document showing the value of the goods; for example a pro forma invoice, which you can fill in and print out: Open proforma
  • An account of the purpose for sending the goods; for example, sending them for repair
  • The 8-digit commodity code of the product. Go to commodity code search.

Select ‘New declaration with economic impact’

  • Type of declaration is ‘EX’, when exporting to Russia
  • Nature of transaction: ‘60 - Delivery of goods for repair and subsequent return’
  • Procedure code: ‘2100 - Temporary export for outward processing of goods with no previous customs procedure’
  • National procedure: ‘7UB - Outward processing, simplified authorisation procedure’
  • Additional documents: Select the appropriate document, e.g. ‘N325 - Proforma’

‘Data on customs procedure with economic impact’ (outward processing)

  • Time-limit for discharging the procedure: The date when the goods are to be returned to the Union.
  • Nature of processing operation: The operation to be carried out on the goods.
  • Processed products: enter the commodity code of the re-imported goods and a verbal goods description. If you are clearing a vehicle, there is a separate field for the vehicle identification number on the page Goods item data (‘Additional information FIXBC’).
  • Proposed means of identification: How can the goods placed under outward processing be identified among the imported goods.

When goods that have been repaired or replaced free of charge are returned to Finland; clear them again through Customs.

Read more: Goods returned from repair, maintenance or exchange


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Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

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