Points to consider
Customs neither receives nor stores parcels or any other consignments. If e.g. the consignor or the freight carrier sends you a notification saying ‘Lähetys on tullissa’ or ‘Held by Customs’, it usually means that the consignment has to be cleared through customs before you can receive it.
The easiest way is to clear it yourself on the internet. You can also buy the customs clearance as a service from Posti or the carrier.
The consignment to be cleared is always held by the carrier company. If your consignment is a postal parcel, it is held by Posti. If some other carrier company transports the consignment, it is in the freight carrier’s warehouse. For more information contact Posti or the freight carrier.