Points to consider
Customs neither receives nor stores parcels or any other consignments.
If the seller or transport company sends you a notification saying ‘Lähetys on tullissa’ or ‘Held by Customs’, it usually means that the consignment has to be cleared through customs before you can receive it.
The easiest way is to clear it yourself online. You can also buy the customs clearance as a service from Posti or the transport company.
The consignment to be cleared is always held by the transporting company. Ask Posti or the transport company for more information.