Handling fee to Posti or decision on release to some other transport company

If the parcel is delivered by Posti, you may first have to pay a handling fee to Posti in order to receive the parcel. If the parcel is delivered by some other transport company, you may first have to send the decision on release to the transport company in order to receive the parcel. You can keep track of your parcel with Posti's item tracking service, or with a similar service offered by another transport company. 

The parcel is delivered by Posti

If you paid import duties or taxes in connection with the declaration, you must also pay Posti’s handling fee. Your parcel will be delivered from Posti’s warehouse only after you’ve paid the handling fee to Posti. If you have questions about Posti’s handling fee, please contact Posti.

If you declared the parcel in the Import Declaration Service for private persons but didn’t pay any import duties or taxes in connection with the declaration, you don’t need to pay Posti’s handling fee. Your parcel will be delivered from Posti’s warehouse automatically. 

If you declared the parcel in the Customs Clearance Service, at the customs office or using the form but didn’t pay any import duties or taxes in connection with the declaration, the delivery of your parcel from Posti’s warehouse will start only after you’ve sent a request for exemption from the handling fee to Posti and enclosed the customs clearance decision with the request. Find out what parcels need to be declared via the Customs Clearance Service. If you declared the parcel in the Customs Clearance Service, the customs clearance decision is available in the Customs Clearance Service. Proceed to the Finished tab, select your customs clearance and then Documents. 

The parcel is delivered by some other transport company

In some cases, you have to submit the decision on release to the transport company before you receive your parcel. Check the notice of arrival to see if the transport company requires the decision on release. Your parcel will be delivered from the transport company’s warehouse only after you have submitted the decision on release to the transport company. If you declared the parcel in the Import Declaration Service for private persons, the decision on release is available in the section My declarations in the service.


Any questions?

Contact Customs Information Mon–Fri 8 am–4.15 pm

Please have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service