Has a postal parcel arrived for you between 5 and 22 November?
Has the 20-day customs clearance period been exceeded due to the postal strike?
Please contact the Posti customer service for a new item ID for customs clearance.
After your purchase - Do the customs clearance
If you need to clear your online purchase through customs, Posti or the transport company will send you a notification. You are responsible for clearing the purchase. You can clear the purchase in three ways: clear it in the customs import declaration service (in Finnish and Swedish), buy the clearance service from Posti or the transport company, or clear the consignment at a customs office.
Declaring goods online
How am I notified of a consignment that needs to be cleared?
You will receive a notification from Posti or the transport company in Posti’s item tracking service, as an OmaPosti message (formerly Netposti), text message, email or as a letter.
When can I clear my consignment?
You can clear the consignment once you have received a notice of arrival of a consignment to be cleared from Posti or the transport company.
If you check Posti’s item tracking service, you can clear the consignment as soon as you see the message “Your shipment is waiting to be cleared”. Please clear your shipment within 20 days of arrival.” Important: In Posti’s item tracking service the arrival ID is called item ID. Therefore, you use the item ID as arrival ID when clearing the consignment.
Clear within the time limit
Clear your consignment and pay the import taxes within the given time limit, otherwise, the carrier will return your parcel to the sender. Check the time limit in the notification from Posti or the transport company.
If a consignment is delivered directly to your home
If a consignment is delivered directly to your home, you must clear it after delivery, that is, do a post-clearance.
- Answers to the most frequent questions about online purchases are available here: What do I need to know about customs clearance?
Choose how to clear your goods
Clear goods online – use the declaration service
The customs online declaration service is free of charge and available 24/7; i.e. always. The service is available in Finnish or Swedish. You can also authorise another person to take care of the customs clearance online on your behalf.
General information on the declaration service
The video Näin tullaat netissä (in Finnish) shows you how to clear a postal consignment online. In the declaration service, you can read more detailed instructions and frequently asked questions and answers regarding customs clearance.
Log in to the declaration service using your online banking IDs, mobile certificate or certificate card. You also need a Finnish personal ID. If you don’t have any of these, you can authorise another person to take care of the customs clearance on your behalf.
As payment method, choose online banking or card (VISA debit/credit and MasterCard debit/credit) or mobile payment. If you want to use the Siirto service, click the button for Nordea’s online bank. In Nordea’s service, click the Siirto tab and follow the instructions. The customers of Osuuspankki can also use Nordea’s Siirto service.
Please observe that the amount to be paid in the declaration service must be at least EUR 0.65.
A postal consignment will be sent directly to your home or to a pick-up point, once you have cleared it and paid the import duties.
Freight consignment – hand over the decision on release to the carrier of the consignment
You will receive a decision on release of the freight consignment from the declaration service. Hand over the decision on release to the carrier of the consignment. The freight carrier can then deliver the consignment to you, or you can pick it up from a location notified by the freight carrier.
When can the declaration service NOT be used?
For example, live animals, weapons and removal goods cannot be cleared using the service.
Postal consignments containing such goods can be cleared at any customs office that handles postal clearances. Freight consignments containing such goods, can only be cleared at the customs office that is closest to the consignment. Find out in advance where your goods are being stored and visit the customs office with customer service that is closest to the warehouse.
Check where the nearest customs office for customs clearance is and when it is open. Go to contact information.
Buy the declaration service from Posti or a forwarding company
A clearance service for online purchases can also be bought. You can authorise Posti or a forwarding company to clear the consignment on your behalf.
- You can authorise Posti to clear your postal consignment for you. Instructions can be found e.g. in the notice of arrival sent to you by Posti. In the Åland Islands, the clearance of postal consignments is handled by Åland Post. Consult Posti or Åland Post for more information.
- You can authorise a forwarding company to clear the freight consignment for you. Consult the freight carrier for more information.
Posti or the forwarding company needs your personal identity code in addition to the details about the consignment. The company will clear your consignment and pay the import taxes to Customs on your behalf. The company will deliver a file copy of the customs clearance to you.
Clear your purchase at the customs office
Choose the customs office according to whether you have a postal consignment or a freight consignment to be cleared. Check where the nearest customs office is, where you can clear your consignment.
This is how you clear the consignment at the customs office
- Bring with you: the notice of arrival, order confirmation/invoice/receipt and your identification and any other documents concerning the consignment.
- Accepted payment methods are: cash, debit card, Visa, MasterCard, Visa Electron, Maestro and cheque.
- Check the opening hours of the customs office in advance. Go to contact information.
- You can also authorise another person to do the customs clearance on your behalf. The authorisation must be in writing.
Choose the correct customs office
A postal consignment can be cleared at any customs office that handles postal consignments. You will not receive the parcel at the customs office, because it is stored in Posti’s warehouse. Posti will deliver the cleared purchase to the address you have provided or to a pick up point.
A freight consignment can only be cleared at the customs office with customer service closest to where the parcel is. Ask the carrier where your consignment is being stored. The carrier can only release the consignment to you after you have provided them with the release decision for the customs clearance.
Check the addresses and the opening hours of the customs offices. Go to contact information.
Frequently asked questions
If the total value of goods in a postal consignment is 22.00 euros or less, you do not have to clear the consignment or pay any import duties on it.
- Remember that alcoholic beverages must always be cleared through Customs and are always subject to value added tax. These products are also subject to excise duties.
- Perfumes and eau de toilette products must also always be cleared through Customs.
If you have received a notification from Posti of the arrival of a consignment that you don’t have to clear, ask for the parcel to be released as follows:
- the order confirmation or invoice or receipt as well as any additional documents,
- the arrival ID of the postal consignment (on the arrival notification from Posti) and
- your contact details
by email to lentoposti(at)tulli.fi.