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After your purchase - Clear your consignment

If you need to clear your online purchase through customs, Posti or the transport company will send you a notification. Remember, you are responsible for clearing the purchase.

What is customs clearance?

Customs clearance for online purchases means that when you have bought the goods you declare them to Customs and pay the import duties and taxes. The import duties and taxes are usually value added tax and customs duty. The transport company will notify you if customs clearance has to be done. It must be done within the given time limit. You can do the customs clearance online or buy it as a service from the transport company in question.

How am I notified of a consignment that needs to be cleared?

You will receive a notification from Posti or the transport company in Posti’s item tracking service, as an OmaPosti message (formerly Netposti), text message, email or as a letter.

When can I clear my consignment?

You can clear the consignment once you have received a notice of arrival of a consignment to be cleared from Posti or the transport company.

If you check Posti’s item tracking service, you can clear the consignment as soon as you see the message “Your shipment is waiting to be cleared”. Please clear your shipment within 20 days of arrival.” Important: In Posti’s item tracking service the arrival ID is called item ID. Therefore, you use the item ID as arrival ID when clearing the consignment.

Clear within the time limit

Clear your consignment and pay the import taxes within the given time limit, otherwise, the carrier will return your parcel to the sender. Check the time limit in the notification from Posti or the transport company.

If a consignment is delivered directly to your home

If a consignment is delivered directly to your home, you must clear it after delivery, that is, do a post-clearance.

Choose how to clear your goods

Clear goods online – use the import declaration service

The customs import declaration service is free of charge and available 24/7; i.e. always. The service is available in Finnish or Swedish. You can also authorise another person to take care of the customs clearance online on your behalf.

Get acquainted with the guides for the Import Declaration Service on Customs’ website, and in the declaration service itself. Frequently asked questions regarding the Import Declaration Service are available on the Customs’ website and in the import declaration service itself.

Logging in

Log in to the declaration service using your online banking IDs, mobile certificate or certificate card.  If you don’t have any of these, you can authorise another person to take care of the customs clearance on your behalf.

Payment

As payment method, choose online banking or card (VISA debit/credit and MasterCard debit/credit) or mobile payment. If you want to use the Siirto service, click the button for Nordea’s online bank. In Nordea’s service, click the Siirto tab and follow the instructions. The customers of Osuuspankki can also use Nordea’s Siirto service.

Please observe that the amount to be paid in the declaration service must be at least EUR 0.65.

Postal consignment

A postal consignment will be sent directly to your home or to a pick-up point, once you have cleared it and paid the import duties.

A consignment delivered by another transport company – you may have to deliver a decision on release

The transport company needs the decision on release. You get the decision on release from the Declaration Service. Deliver the decision on release to the transport company as instructed. The transport company then delivers the consignment to you or you can agree on a pick-up point with the transport company.

Other things to note regarding the service

The documents pertaining to the customs clearance transaction must be kept on file for the current year + the following three years. You must submit the documents to Customs when requested to do so. Customs has the right to inspect the goods without you being present.

The due date of a customs clearance decision provided by Customs is 10 days from the date of the decision. If the customs clearance decision is not paid by the due date, Customs will calculate an interest for the decision after the due date. This interest must also be paid before the goods can be released.

When can the declaration service NOT be used?

For example, live animals, vehicles or removal goods cannot be cleared using the service.

Postal consignments containing such goods can be cleared at any customs office that handles postal clearances. Freight consignments containing such goods, can only be cleared at the customs office that is closest to the consignment. Find out in advance where your goods are being stored and visit the customs office with customer service that is closest to the warehouse.

Check where the nearest customs office for import clearance is and when it is open. Go to contact information.

Transactions on someone else’s behalf in the Import Declaration Service

Customs clearance may be carried out in the declaration service also on behalf of another person. You can give permission, i.e. authorise, another person to clear goods on your behalf. This authorisation may be given verbally or in writing.

If you are clearing goods on the behalf of someone else, you are acting on behalf of another person, but you are not solely responsible for the clearance. You are responsible for the customs debt only in situations where you were aware or should have been aware of the incorrectness of information provided in the customs declaration. Otherwise the person, on whose behalf you clearing the goods, is solely responsible for the customs debt and possible post-clearance. (direct representation). Read more on direct representation.

Posti delivers the postal consignment directly to the recipient stated on the consignment. Other transport companies deliver the consignments directly to the recipient specified to the transport company.

This is how you clear goods in the declaration service on behalf of another person

If you are clearing goods on behalf of another person, tick the box ‘I am declaring on behalf of another person’ on the page My details.

On the page My details, fill in the person’s name on whose behalf your declaring. Provide the person’s name and Finnish address. Choose nationality of the person that you represent. Fill in the recipient’s social personal identity code or birth date of a foreign person (dd.mm.yyyy).

More information:

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Buy the declaration service from Posti or a forwarding company

You can also buy the customs clearance for your consignment. You can authorise Posti or a forwarding company to clear the consignment on your behalf.

  • You can authorise Posti to clear your postal consignment for you. Instructions can be found e.g. in the notice of arrival sent to you by Posti. In the Åland Islands, the clearance of postal consignments is handled by Åland Post. Consult Posti or Åland Post for more information.
  • You can authorise a forwarding company to clear other than postal consignments for you. Consult the transport company for more information.

Posti or the forwarding company needs your personal identity code in addition to the details about the consignment. The company will clear your consignment and pay the import taxes to Customs on your behalf. The company will deliver a file copy of the customs clearance to you.

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Clear your purchase at the customs office

Choose the customs office according to whether you have a postal consignment or a consignment to be cleared and delivered by another transport company. Check where the nearest customs office is, where you can clear your consignment.

This is how you clear the consignment at the customs office

  • Bring with you: the notice of arrival, order confirmation/invoice/receipt and your identification and any other documents concerning the consignment.
  • Accepted payment methods are: cash, debit card, Visa, MasterCard, Visa Electron, Maestro and cheque.
  • Check the opening hours of the customs office in advance. Go to contact information.
  • You can also authorise another person to do the customs clearance on your behalf. The authorisation must be in writing.

Choose the correct customs office

A postal consignment can be cleared at any customs office that handles postal consignments. You will not receive the parcel at the customs office, because it is stored in Posti’s warehouse. Posti will deliver the cleared purchase to the address you have provided or to a pick up point.

A freight consignment can only be cleared at the customs office with customer service closest to where the parcel is. Ask the transport company where your consignment is being stored. The transport company can only release the consignment to you after you have provided them with the release decision for the customs clearance.

Check the addresses and the opening hours of the customs offices. Go to contact information.

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Frequently asked questions

If the total value of goods in a postal consignment is 22.00 euros or less, you do not have to clear the consignment or pay any import duties on it.

Exceptions:

  • Remember that alcoholic beverages must always be cleared through Customs and are always subject to value added tax. These products are also subject to excise duties.
  • Perfumes and eau de toilette products must also always be cleared through Customs.

If you have received a notification from Posti of the arrival of a consignment that you don’t have to clear, ask for the parcel to be released as follows:

Submit

  • the order confirmation or invoice or receipt as well as any additional documents,
  • the arrival ID of the postal consignment (on the arrival notification from Posti) and
  • your contact details

by email to lentoposti(at)tulli.fi.


Contact us

Contact Customs Information

The Customs Information Service offers advice from Monday to Friday 8 am–4 pm. Have a look at the FAQ or contact us with your question.

Customs Information Service

 

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