A-Z Directory Ordering goods online
These pages contain more information about online shopping, restrictions, import taxation, customs clearance and appeals.
When the item you have ordered is delivered to you from EU’s customs and fiscal territory (i.e. from another EU country) and the item is either manufactured or cleared in that country, Customs does not collect taxes on the item and you do not have to clear it through customs.
Furthermore, you do not have to declare to Customs or pay any import duties on games, music and computer games downloaded directly from the internet.
See also:
Do your purchase online
The parcel arrives in Finland at the carrier’s warehouse. The carrier sends you an arrival notice, after which you are to clear the consignment through Customs.
- It’s the carrier (Posti or, for example, an express carrier) that stores the consignments, not Customs.
- Check the arrival notice to find out by what time you have to clear the goods.
- Posti returns postal consignments to the sender if they have not been cleared and the import duties and taxes paid within 20 days of their arrival.
- An express carrier may return the consignments even earlier than that.
- Always direct any questions you may have about the parcel’s arrival notice, storage and transport to the carrier.
- If a parcel that should have been cleared has been delivered to your home, you should do the customs clearance afterwards.
- Read more: Customs clearance of a postal parcel after delivery
Clear your parcel online
TULLI.FI- You can clear the goods through Customs yourself or authorise someone else to do it on your behalf. Read more about customs clearance alternatives. Bear in mind that the carrier may also charge you when you clear the consignment yourself. Check with the carrier to find out what service fees apply.
- The consignment remains in the carrier’s warehouse until the import duties and taxes have been paid to Customs.
For the customs clearance, you need the following:
- the notice of arrival
- the order confirmation, invoice, receipt or similar document
- the commodity code.
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If the parcel is sent directly to your home address, see: Customs clearance of a postal parcel after delivery
The carrier delivers the parcel to you
- When the import duties and taxes have been paid, Posti will deliver the postal consignment to your home or to the nearest post office.
- Track your consignment: Posti’s item tracking
- If the consignment is a freight consignment, and you have cleared it yourself, submit the release decision you have obtained from the Import Declaration Service to the carrier.
Cancelling and returning your purchase
TULLI.FISee more detailed instructions:
- Returns, repairs and replacements
- Appeals (when you have cancelled your purchase and intend to return the goods)
Appeal form and completion instructions
TULLI.fi- Customs form 643s (in Finnish) or 643r (Swedish)
- Completion instructions for form 643s (in Finnish) or 643r (Swedish)
- Please note! Remember to provide your bank account number under 3. Maksutiedot/Betalningsuppgifter
Customs clearance of online purchases
In the picture below, you can see the stages of the customs clearance process. When you click on the icons you’ll find more information about the most important things you need to know or do at each stage of the process.
Customs duty calculator
Commodity code
Import Declaration Service
More on restrictions
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