Ordering goods online
It’s easy to order goods from abroad, but the goods may be subject to restrictions or prohibitions, and you may have to clear your goods through customs and pay taxes.
Before you order goods online
Declaring goods online
Before you clear your product online, find out the commodity code
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See if you can find the product you ordered on this List of goods in the Import Declaration Service. If the product is on the list, you don’t need to start finding out the commodity code.
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If you don’t find the product on the list, find the commodity code for example in Fintaric.
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If you don’t find the commodity code in Fintaric, ask the Customs Information Service. Tell us what the product is, what material it is made of and how it works.
Customs clearance of online purchases
Click on the icons and you’ll find more information.
Do your purchase online
The parcel arrives in Finland at the carrier’s warehouse. The carrier sends you an arrival notice, after which you are to clear the consignment through Customs.
- It’s the carrier (Posti or, for example, an express carrier) that stores the consignments, not Customs.
- Check the arrival notice to find out by what time you have to clear the goods.
- Posti returns postal consignments to the sender if they have not been cleared and the import duties and taxes paid within 20 days of their arrival.
- An express carrier may return the consignments even earlier than that.
- Always direct any questions you may have about the parcel’s arrival notice, storage and transport to the carrier.
- If a parcel that should have been cleared has been delivered to your home, you should do the customs clearance afterwards.
- Read more: Customs clearance of a postal parcel after delivery
Clear your parcel online
TULLI.FI- You can clear the goods through Customs yourself or authorise someone else to do it on your behalf. Read more about customs clearance alternatives. Bear in mind that the carrier may also charge you when you clear the consignment yourself. Check with the carrier to find out what service fees apply.
- The consignment remains in the carrier’s warehouse until the import duties and taxes have been paid to Customs.
For the customs clearance, you need the following:
- the notice of arrival
- the order confirmation, invoice, receipt or similar document
- the commodity code.
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If the parcel is sent directly to your home address, see: Customs clearance of a postal parcel after delivery
The carrier delivers the parcel to you
- When the import duties and taxes have been paid, Posti will deliver the postal consignment to your home or to the nearest post office.
- Track your consignment: Posti’s item tracking
- If the consignment is a freight consignment, and you have cleared it yourself, submit the release decision you have obtained from the Import Declaration Service to the carrier.
Cancelling and returning your purchase
TULLI.FISee more detailed instructions:
- Returns, repairs and replacements
- Appeals (when you have cancelled your purchase and intend to return the goods)
Appeal form and completion instructions
TULLI.fi- Customs form 643s (in Finnish) or 643r (Swedish)
- Completion instructions for form 643s (in Finnish) or 643r (Swedish)
- Please note! Remember to provide your bank account number under 3. Maksutiedot/Betalningsuppgifter
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