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Do you have a question about a cleared parcel that has not been released?

Your parcel may be stuck due to Posti’s handling fee. Please visit the Posti website and check.

Ordering goods online

It’s easy to order goods from abroad, but the goods may be subject to restrictions or prohibitions, and you may have to clear your goods through customs and pay taxes.


Before you order goods online

Declaring goods online


Did you fail to find your cleared goods in the Import Declaration Service? This is how you find out the commodity code

  1. If you wish, you can search for the code in the Commodity code service Fintaric.

  2. You may also request it from the Customs Information Service. Tell us what the product is, what material it is made of and how it works.


Customs clearance of online purchases

Click on the icons and you’ll find more information.

Do your purchase online

The consignment arrives in Finland at the transport company’s warehouse. The transport company sends you an arrival notice, after which you are to clear the consignment through Customs.

Clear your parcel online

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The transport company delivers the parcel to you

Cancelling and returning your purchase

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Appeal form and completion instructions

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Elsewhere on this site


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