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Ordering goods online

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Frequently asked questions on ordering goods online

The import from outside the EU to Finland of products made from seals is restricted, and the importer must have a certificate issued by the authority of the state of origin. Products made from seals that are intended for the traveller’s personal use do not require a certificate of origin, but they do have to fulfil the criteria in Customs’ restriction manual.

In addition to the general restrictions, the import of some seal products is prohibited altogether. The importation of raw hides, treated skins and products made out of white seal pups of Greenland and hooded seal pups is prohibited, also from another EU country.

Read more


You can, under certain conditions. Acquaint yourself with the Tax Administration’s guide regarding Tax-free sales to travellers in Finland


You cannot order brass knuckles, a stiletto or throwing stars, because importing them is prohibited.

Read more:


No. A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland tobacco products, electronic cigarettes or nicotine liquids ordered from a trader by means of distance communication.

According to the tobacco Act, an electronic cigarette means a product as well as any component of that product, used for inhaling nicotine-containing vapour via a mouth piece. It makes no difference whether it is a disposable device already filled with nicotine liquid or refillable by means of a refill container. It is mentioned in the preparatory work of the Tobacco Act that even if the manufacturer claims that the product is meant to be used solely for consuming nicotine-free liquids, the product is still considered an electronic cigarette, if it by virtue of its characteristics also is suitable for vaporising nicotine liquids. On the other hand, a disposable device filled with nicotine-free liquid does not fulfil the definition of an electronic cigarette as defined in the Tobacco Act.

Electronic cigarette components are e.g. nicotine cartridges and a tank as well as a device without a nicotine cartridge or tank. Thus, in addition to complete devices, electronic cigarettes also include the spare components sold for them as well as components that the consumer can use to assemble an electronic cigarette.

There are many devices and components on the market, so Customs cannot know without investigating whether or not each vaporiser or its components fulfil the definition of an electronic cigarette. In unclear cases we will stop the consignment and investigate the case in cooperation with the National Supervisory Authority for Welfare and Health (Valvira). Customs does not issue any advance rulings on whether a vaporiser or its components fulfil the definition of an electronic cigarette according to the Tobacco Act.


Vaporisers for healthcare purposes are not tobacco products. If the product has been classified as a medical device or accessory, it should fulfil certain criteria (the Finnish Medical Devices Act 629/2010). For example, such a device must have the CE marking.

A medical device or accessory is intended e.g. for:

a) diagnosis, prevention, monitoring, treatment or alleviation of disease
b) diagnosis, monitoring, treatment, alleviation of, or compensation for, an injury or disability
c) investigation, replacement or modification of the anatomy or of a physiological process or
d) control of conception.

Medical devices and accessories are supervised by the National Supervisory Authority for Welfare and Health (Valvira). If the device is electrically operated, it must also meet the requirements regarding electrical appliances. The supervisory authority for electrical appliances is the Finnish Safety and Chemicals Agency (Tukes).

There are many devices and components on the market, so Customs cannot know without investigating whether or not each vaporiser or its components fulfil the definition of an electronic cigarette. In unclear cases we will stop the consignment and investigate the case in cooperation with the National Supervisory Authority for Welfare and Health (Valvira). Customs does not issue any advance rulings on whether a vaporiser or its components fulfil the definition of an electronic cigarette according to the Tobacco Act.


You cannot order medicines and medicinal products from outside the EEA. Medicines corresponding to three month’s use and in packages with a maximum of 30 pieces, can be order from within the EEA without a prescription. When ordering larger amounts, you need a prescription.

Read more: Medicines


No. Nicotine liquid which has a nicotine concentration of no more than 20 milligrams per millilitre and which is not to be used for a purpose defined in section 3(1) of the Medicines Act (395/1987) is subject to the Tobacco Act. A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland tobacco products, electronic cigarettes or nicotine-containing liquids purchased from a trader by means of distance communication.

A private person is not allowed to import, obtain or receive by mail or by comparable means from outside Finland a nicotine-containing liquid intended for vaporisation using an electronic cigarette when the liquid contains more than 20 milligrams of nicotine per millilitre or when it is to be used for a purpose defined in section 3(1) of the Medicines Act.

 

 


Yes, you can. According to the Public Order Act, the import of knifes and swords is not prohibited, but the possession of knifes and swords in a public place is subject to restrictions.

Read more:


No. A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland tobacco products, electronic cigarettes or nicotine liquids ordered from a trader by means of distance communication.

Read more: Ordering tobacco products online

 

 


No. You can, for example, download games, computer software and music, and you do not have to submit a customs declaration for them to Customs. Customs will not collect any import taxes for them either. Read more about the taxation of electronic services (in Finnish) on the Tax Administration website: Tele-, lähetys- ja sähköisten palvelujen arvonlisäverotus 


When you order and download an admission ticket from the internet:

  • No custom clearance is required for tickets sent via the internet and no import taxes have to be paid to customs.

When the admission ticket is sent to you:

  • Customs duties and value added tax on import are only levied on goods, not services. For instance, when buying a concert ticket or a ticket to a soccer match, you only buy the right to partake in the event and the value is considered to be the paper it's printed on, not the price of the ticket.

More information on customs duties

 

 


If your parcel was lost after customs clearance in Finland, you cannot apply for a repayment of import duties and taxes from Customs.

If Posti or some other transport company has returned an already cleared parcel to the sender abroad, you can apply for repayment of the import duties and taxes as follows:

  1. When you have cleared the consignment through customs yourself in the customs online service: You can apply for refund of your import taxes and duties (revision) from Customs, or you can have an agent do it on your behalf.
     
  2. When Posti or a transport company has cleared the consignment on your behalf: You can apply for refund of your import taxes and duties (revision) from Customs, or you can an agent do it on your behalf.
     
  3. When you have paid the import taxes in connection with the purchase from an IOSS registered online seller: Ask the online seller to pay back the taxes.

Add a verification to the refund application (claim for a revised decision) stating that the consignment has left the country. You can get the verification from the transport company’s item tracking. Read the guidance on how to apply for a revised decision. 


You can apply for repayment of the duties and taxes if, for example, you have sent the goods back to the seller outside the EU. How to submit a claim for a revised decision


To find out whether a species is endangered, you need to know its two-part scientific name and whether the specimen was born and bred in captivity. The seller should always be able to tell you from which species the product was derived and whether an import permit is required for it. As importer, you are always responsible for the goods you bring in.

If a permit is required, you will have to apply for it in advance. In Finland, the permits are issued by the Finnish Environment Institute (SYKE). Always check the import and export conditions in advance from the CITES permitting authority. 

Don't buy a product if you're not sure whether it is a plant, an animal or some other specimen that requires a permit. Read more about endangered species and CITES permits (Environment.fi).

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If you receive goods produced in Germany or goods cleared in Germany, then you do not have to pay any import taxes to Finnish Customs.

Bear in mind that the goods you ordered from Germany may be shipped by the seller from an area outside the EU, or from the EU as uncleared goods. If that is the case, the goods must usually be declared to Customs and the duties and taxes paid. The transport company will inform you when you need to declare a consignment.

If you order alcoholic beverages, please read the related instructions on our website.


If your order is delivered to you from the EU, you do not have to clear the goods nor pay any import duties to Customs.

Please observe that private importation of animal-based products for pets from outside the EU is forbidden.


From outside the EEA, you are allowed to order medicinal products only in a quantity corresponding to no more than three months’ use; ordering a larger quantity requires a prescription or a patient instruction sheet issued by a doctor. You are not allowed to order any medicines from outside the EEA. Also note the sizes of Finnish packages of over-the-counter medicines, i.e. you can only order Burana from within the EEA in packages of 30 tablets, because in Finland, packages with more than 30 tablets require a prescription. Make sure that you are ordering the products from an operator with a sales permit for the medicines.

Read more about ordering medicines on Fimea’s website: Ordering medicines online


You declared a postal consignment that did not arrive in its entirety. Although you have already declared the entire consignment, you will receive a notice of arrival on the second delivery of your goods. What you should do depends on the total value of your consignment.

The total value of my goods is at most 150 euros

When you are notified of the arrival of your subsequent delivery, do this:

Call the Customs Information Service at 0295 5206 (weekdays from 8 a.m. to 4.15 p.m.).
If you are located in the Åland Islands, call the number 0295 527 018 (weekdays from 9 a.m. to 3 p.m.).

Before calling, make sure that you have all the necessary information and documents. You will need

  • the MRN of your customs clearance
  • an order confirmation or invoice on your goods
  • the arrival ID of the subsequent postal delivery, or some other form of tracking ID
  • your possible reclamation or, for example, an email from the seller or dispatcher informing you about a subsequent delivery.

The Customs Information Service will instruct you further on what to do.

The total value of my delivery is over 150 euros

When you are notified about the arrival of your subsequent delivery, do this:

  1. Declare the consignment yourself or use a representative for declaring it. In your customs clearance, give only the value of the goods that are delivered to you afterwards.
  2. Apply for a tax refund, i.e. revision of the customs clearance decision concerning the first customs clearance. In your application for revision, give the reference numbers (MRNs) of both customs clearances.

Read the instructions on how to apply for a revised decision.

Read more about customs clearance here: Declare your parcel.


Declare the consignment in the Import Declaration Service for private persons. The most convenient way to clear it is through online clearance: Customs clearance of a consignment after delivery


It is always the company that transports your goods that will send you the notice of arrival and that can give you further information.

Read more: Where is my parcel?


Paying VAT in Finland depends, among other things, on whether or not the online store has an IOSS number.

  • If the seller has an IOSS number, you will pay the Finnish VAT when you purchase the goods. The postal company or the transport company, will usually declare the consignment on your behalf, and no VAT has to be paid in conjunction with the declaration. (However, this does not apply to products that are subject to restrictions, nor to products subject to excise duty, such as alcohol products. For these products, the import taxes are always paid in conjunction with the declaration.)
  • If the seller doesn’t have an IOSS number, you will usually have to pay the VAT again upon importation to Finland. You will still have to pay the import duties to Finland even though you have already paid the VAT of the selling country to the seller.
  • Some online stores have included the VAT to be paid to Finland to the price of the goods, even though they don’t have an IOSS number. The invoice from the online store may e.g. have the abbreviation ‘DDP’ or the text ‘Delivered duty paid’ written on it. Ask the seller if your order has been delivered by a transport company that does the declaration in Finland on your part and pays the Finnish VAT.

Read more on the IOSS number.


Previously, customers usually didn’t have to declare online purchases worth no more than 22 euros. However, the legislation has changed. From 1 July 2021, all online purchases arriving from outside the EU must be declared and VAT must be paid for them.


Foreign item tracking services often notify “Lähetys on Tullissa” (the consingment is in the Customs) or “Held by Customs”. The consignments, however, are not located in any Customs facility, but they are located in a warehouse of Posti or another transport company. If the consignment has to be declared, Posti or some other transport company in Finland will send you a notification saying that you need to declare the consignmentv.

Posti or the transport company

  • knows where your parcel is
  • sends the notices of arrival
  • stores parcels to be cleared
  • transports the parcels after clearance
  • returns parcels.

The customs duty is 0 % for goods manufactured in the UK and sent from the UK, if the goods are UK-originating and you have an invoice from the seller containing a specific-form statement on the British origin of the goods. VAT must be paid on all goods delivered from the UK.

If in 2021 you order a suit worth 200 euros from the UK, and the suit was manufactured there and the transport costs amount to 20 euros, the amount of VAT to be levied on the consignment is determined as follows:

  • the customs duty is 0.00 euros (0 % x customs value 220 euros) 
  • the VAT is 52.80 euros (24 % x (customs value 220 euros + customs duty 0.00 euros))
  • the total price of the suit is 272.80 euros (purchase price + transport costs + VAT).

If the consignment to be declared is transported by Posti, then Posti’s possible handling fee (for example 2.90 euros) is added to the value on which the VAT is calculated. 

Please note:  How do I get preferential treatment?


Goods that are manufactured outside the EU and the UK and sent from the UK are subject to VAT. Consignments worth more than 150 euros are subject to a general third country customs duty.  

If in 2021 you order sports shoes worth 200 euros from the UK, and the shoes were manufactured outside the UK (e.g. in India), with transport costs amounting to 20 euros, the amount of customs duty and VAT to be levied on the consignment are determined as follows: 

  • the customs duty is 37.18 euros (16.9% x customs value 220 euros) the VAT is 61.72 euros (24% x (customs value 220 euros + customs duty 37.18 euros))
  • the total price of the footwear is 318.90 euros (purchase price + transport costs + customs duty + VAT)
  • If the footwear is worth no more than 150 euros, you only have to pay VAT on import. If the consignment to be declared is transported by Posti, then Posti’s possible handling fee (for example 2.90 euros) is added to the price on which the VAT is calculated. 

Here you can read more about customs duties and VAT


Customs neither receives nor stores parcels or any other consignments.

If the seller or transport company sends you a notification saying ‘Lähetys on tullissa’ or ‘Held by Customs’, it usually means that the consignment has to be cleared through customs before you can receive it.

The easiest way is to clear it yourself online. You can also buy the customs clearance as a service from Posti or the transport company.

The consignment to be cleared is always held by the transporting company. Ask Posti or the transport company for more information.


Yes, you do. Used or second-hand goods should be declared in the same way as goods bought as new. The taxes are paid based on the purchase price you’ve paid.


Counterfeit products can pose a risk to health or public safety. Counterfeit medicines, foodstuffs, vehicle spare parts and electrical devices involve a particularly significant risk.

There is no reliable research available on the quality of counterfeit products. For example, a clothing item may catch fire or cause an allergic reaction, and children’s toys may contain harmful ingredients and parts that may come loose. Materials used in counterfeit products may even cause cancer. Counterfeit spare parts of vehicles may cause malfunctions and accidents, and counterfeit electronics products may cause short circuits.

There is no guarantee for counterfeit products, and the people responsible cannot be tracked down when the product breaks down or causes damage.

Vast amounts of money are involved in the counterfeiting business, and they are used to fund organised crime.

Counterfeits corrode the market for genuine products. As a result, around 100 000 jobs are lost annually in Europe.

Counterfeit products do not yield any tax revenue. The money must be levied by society from other sources, for example from your salary.

The selling of pirated copies of music, computer software, films and other similar products is depriving their makers of their income.

The maximum penalty for an intellectual property offence is two years’ imprisonment.

Read more: Counterfeit products and ordering online


According to the Tobacco Act, tobacco to be heated is a tobacco product. The importation of tobacco products is restricted by the import prohibition regarding under aged persons, prohibition for bringing in products by means of distance communication and by time limits for imports by travellers.

A person under the age of 18 cannot bring tobacco products into the country.

A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland, tobacco products ordered from a trader by means of distance communication.

A person resident in Finland, who arrives in Finland from outside the European Economic Area by air or sea and whose journey has lasted no more than 24 hours, may not bring tobacco products into the country. However, the import prohibition does not concern such products that were bought in Finland before the departure. A person resident in the European Economic Area, who arrives in Finland from outside the European Economic Area by air or sea and whose stay in Finland is not a transit journey and lasts no more than three days, may not bring tobacco products into the country. However, the import prohibition does not include products intended for personal use during their stay in the country.

When it comes to taxation, heated tobacco products are treated as pipe and cigarette tobacco, therefore the maximum import allowance of tax-free products is laid down in the Act on Excise Duty.  This means that 250 grams of heated tobacco products can be brought in tax free from outside the customs and fiscal territory of the EU.

As a rule, devices used for heating up tobacco products can be imported without restrictions. 


In the notice of arrival sent by the transport company and in the Import Declaration Service for private persons, the indicated country of dispatch may be an EU country, even though the consignment was originally dispatched from outside the EU. This can happen if the goods have been intermediately stored as undeclared in the EU, for example.  Enter the actual country of dispatch in the Import Declaration Service, and then you can clear the goods. 

You may need to check with the seller from which non-EU country the consignment was sent. You can get more information in advance about customs declaration upon import from the seller or, for example, from the terms of delivery of the online store you are using.


You cannot order medicines from outside the EEA. As of 1 January 2021, the UK is no longer an EEA country.

Read more: Ordering medicines online

 


Yes, you can, but the quantity is limited. 

•    When you order them online: You can order nicotine pouches from the EEA in a quantity corresponding to no more than three months’ use. You cannot order nicotine pouches from outside the EEA. Read more about ordering medicines online on Fimea’s website.

•    When you bring them back from a trip: You can bring in nicotine pouches from the EEA in a quantity corresponding to 12 months’ use and from outside the EEA in a quantity corresponding to three months’ use. 

Nicotine snus, i.e. a pouch containing nicotine, is in Finland classified either as legal over-the-counter medication or as prescription medication based on its nicotine content. The maximum import quantities of over-the-counter medications are calculated based on the dosage marked on the package and of prescription medication according to the prescribed quantity and the user instruction. 

The nicotine pouch is classified as over-the-counter medication if its nicotine content is a maximum of 4 mg (daily dosage a maximum of 96 mg, i.e. one 4 mg pouch per hour). Nicotine pouches with a nicotine content of over 4 mg require a prescription.

Please remember that importing medication is always personal. As a private person, you cannot bring in or send medications to another private person.


Yes. According to the Tobacco Act, nicotine-free liquids intended for electronic cigarettes and disposable devices that resemble electronic cigarettes and that are filled with nicotine-free liquid can be ordered from abroad to Finland. It should be noted, however, that the nicotine concentration may not always be appropriately marked on products ordered from abroad. If, upon import, Customs suspects that the nicotine concentration of a product has not been appropriately marked, the product may be examined by the Customs Laboratory.

Both nicotine-containing and nicotine-free liquids for electronic cigarettes are subject to excise duty. For more information, go to the website of the Finnish Tax Administration.

Read more: Ordering tobacco products online 

Tax Administration: Excise duty on tobacco products 

 

 


No. It is prohibited to acquire and receive oral tobacco (snus), chewing tobacco and nasal tobacco from outside Finland by mail or in any other corresponding way.

Read more: Ordering tobacco products online

 


Tobacco-free herbal mixtures for smoking via a waterpipe are considered herbal products for smoking under the Tobacco Act. They can be brought in from another EU countries and from outside the EU within the quantity limits.

You can bring in

  • no more than 200 units of ready-rolled and 250 grams of loose herbal products for smoking in packets which do not carry the required health warnings in Finnish and Swedish.

There are no restrictions in the Tobacco Act regarding herbal products for smoking, when they are brought into mainland Finland by travellers from the Åland Islands. The products can also be ordered online, there are no restrictions in the Tobacco Act on acquiring or receiving these products by mail, as a goods shipment or by any other means from outside Finland.

You can bring in 250 grams of waterpipe tobacco tax and duty free to Finland from outside the customs and fiscal territory of the EU as well as from within the customs territory but from outside the fiscal territory of the EU. It makes no difference whether the mixture to be smoked in the pipe contains nicotine or not. This is also the case when bringing in these products from the province of Åland to mainland Finland and when bringing them into the province of Åland from other EU Member States and Mainland Finland.


You cannot order waterpipe tobacco containing tobacco online from abroad. A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland tobacco products, electronic cigarettes or nicotine liquids ordered from a trader by means of distance communication.

According to the Tobacco Act, waterpipe tobacco means a tobacco product which can be used for smoking exclusively via a waterpipe.

Waterpipe tobacco can be brought into Finland by travellers. There are, however, time limits for imports by travellers from outside the European Economic Area (EEA). For more information on the time limits, see ‘Import from outside the EU’ on this page.

You can bring in 250 grams of waterpipe tobacco tax and duty free to Finland from outside the customs and fiscal territory of the EU as well as from within the customs territory but from outside the fiscal territory of the EU. It makes no difference whether the mixture to be smoked in the pipe contains nicotine or not. This is also the case when bringing in these products from Åland to mainland Finland and when bringing them into Åland from other EU Member States and mainland Finland.

To bring in tobacco products you must be aged 18 or over.

Read more: Bringing back tobacco products from travels 


Import taxes consist of VAT and possible customs duty to be paid for goods that are imported. Some products may also be subject to excise duty.

The amount of import taxes are determined based on the customs value and the VAT.

Customs value is the sum based on which customs duty is paid.

The customs value is usually made up of the purchase price of the goods including transport costs up to the EU border. For consignments transported by a postal service, the customs value also includes the postal charges all the way to the consignee. Customs duty is generally not paid for purchases worth 150 euros or less. The consignment can also be exempt from customs duty, because for some products you don’t pay customs duty at all.

Taxable amount for VAT is the sum based on which VAT is paid.

The taxable amount for VAT is made up of the customs value, possible customs duty as well as Posti’s possible handling fee. It also includes any possible taxes and other charges to be paid outside the EU. In Finland, the VAT to be paid on goods is 24%, 14% or 10%. For example, VAT is always paid for online purchases as of 1 July 2021.

With the Customs duty calculator, you can estimate the amount of import duties and taxes you must pay on the goods you bring in.
 

Read more: What are import duties and taxes?

Study the examples for calculating import duties and taxes

Taxable amount for import VAT - vero.fi (in Finnish and Swedish)


The standard VAT rate for imported goods is 24 percent. Exceptions to this are, for example, foodstuffs (14%), books (10%) and magazines (10%).


Send a request for a repayment of the double payment by email to Customs’ Tax Ledger at veroreskontra(at)tulli.fi. In the repayment request, provide the

  • reference number (MRN)
  • payment total
  • name of the payee
  • account number IBAN and BIC for the repayment
  • name and contact information.

If you don’t wish to receive the postal consignment, you should not clear it. If the postal consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment, and that you wish for it to be returned to the sender. Phone or send an email to Posti’s customer service at huolinta(at)posti.com, and tell them about the situation. Write in the header; ‘I don’t wish to receive my incoming order.’


Contact the transport company to find out if your consignment has already been sent back to the sender (consignor). If your consignment has not been sent back, contact Customs to find out the amount of interest on arrears due.

Before you can get your consignment delivered to you, you must also pay the interest on arrears. Please note that you cannot pay an invoice in the declaration service if its due date has passed. Pay for the clearance in your online bank the same day that you find out the amount of interest on arrears. Keep in mind that it can take 2–3 days for the payment to reach Customs.


Declare the new consignment normally and pay the import duties and taxes due. In the declaration, enter the actual value of the goods as the value. 

You can submit a claim to Customs asking for a revision of the original customs clearance involving the defective product.

The customs value of the defective product can be revised, i.e. determined to correspond to the actual value of the product. The value may be very low if the product is found unusable.
As proof of the refund offered by the seller, you have to present e.g. an exchange of emails or other documents indicating the grounds for the refund.

You can submit a free-form application for revision to Customs.


Only such radio equipment that fulfil the EU requirements can be sold and used within the EU. Radio equipment sold in countries outside the EU and EEA, may not satisfy these requirements. The equipment might work on the wrong frequency or with too much power or be otherwise incompatible with radio equipment and radio systems used within the EU. High powered radio equipment or equipment working on the wrong frequency, can interfere with radio equipment of other users. Foreign online stores can provide equipment that use the wrong frequency or too much power, but importing them to Finland and distributing and using them in Finland is prohibited.

The CE conformity marking shows that the manufacturer has ensured that the product fulfils the EU requirements. When you order radio equipment from outside the EU, make sure that the equipment has the CE conformity marking. Moreover, check the packaging, the user instructions or ask the seller if there are restrictions regarding the use of the equipment in Finland.

More information from the Finnish Transport and Communications Agency:


In the dropdown menu under “I wish to declare”, choose “goods I’ve purchased”. When providing the value of the goods, enter the price that would be paid for the goods in a normal purchase transaction. Be prepared to present a document showing the goods item that will be exchanged, what item it will be exchanged for and the value of the goods items exchanged.


If the total value of the goods in a consignment is no more than 150 euros, the consignment is free of customs duty. 

Exception: Customs duty must always be paid on tobacco and tobacco products, alcohol and alcoholic beverages as well as perfumes and eau de toilette products.    

More on customs duties


It is always Posti or the transport company that will send you a notice of arrival or notify you of the arrival of a consignment that needs to be cleared through customs.


The customs duty due for the goods is calculated based on their customs value. The customs value is usually made up of the purchase price and the transport, loading and insurance costs paid.

Value added tax is levied based on the value added tax on import, which includes the purchase price and the transport costs and customs duties on the goods, among other things.

Read more: What are customs duties?


The new Tobacco Products Directive (2014/40/EU) was implemented through a comprehensive reform of the national Tobacco Act.

The Tobacco Act (549/2016) was prepared by the Ministry of Social Affairs and Health, which is entrusted with the general administration and steering related to the Tobacco Act. The Tobacco Act provides that Customs is the executive authority responsible for supervising compliance with the import prohibitions and restrictions laid down in the Tobacco Act. Customs is also responsible for controlling and supervising intra-EU movements, as well as imports from the Åland Islands to mainland Finland.


Customs does not send separate customs invoices. Pay for the clearance when you are clearing a consignment in the Import Declaration Service for private persons or in the Customs Clearance Service (where e.g. live animals are cleared). If you need an invoice, you can get it from the service you are using.


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Contact us

Contact Customs Information Mon–Fri 8 am–4.15 pm

Please have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service