Ordering goods online

If you have received a notification from Posti of the arrival of a consignment that you don’t have to clear, ask for the parcel to be released as follows:

Submit

  • the order confirmation or invoice or receipt as well as any additional documents,
  • the arrival ID of the postal consignment (on the arrival notification from Posti) and
  • your contact details

by email to lentoposti(at)tulli.fi.


The import from outside the EU to Finland of products made from seals is restricted, and the importer must have a certificate issued by the authority of the state of origin. Products made from seals that are intended for the traveller’s personal use do not require a certificate of origin, but they do have to fulfil the criteria in Customs’ restriction manual.

In addition to the general restrictions, the import of some seal products is prohibited altogether. The importation of raw hides, treated skins and products made out of white seal pups of Greenland and hooded seal pups is prohibited, also from another EU country.

Read more


You can, under certain conditions. Acquaint yourself with the Tax Administration’s guide regarding Tax-free sales to travellers in Finland


Consignments cannot be cleared through Customs in advance.

You can clear a postal consignment once you’ve received the notice of arrival. The notice of arrival can also be sent in electronic format.

The postal consignment can be declared once the following text is displayed in Posti’s item tracking service: “Delivery awaits for your customs declaration. Please handle the customs declaration within 20 days from arrival.”

 


You cannot order brass knuckles, a stiletto or throwing stars, because importing them is prohibited.

Read more:


You cannot order medicines and medicinal products from outside the EEA. Medicines corresponding to three month’s use and in packages with a maximum of 30 pieces, can be order from within the EEA without a prescription. When ordering larger amounts, you need a prescription.

Read more: Medicines


Private persons are not allowed to bring fireworks to Finland from outside the EEA. The import of fireworks requires a licence, and the Finnish Safety and Chemicals Agency (Tukes) does not grant licences to private persons. More information


You can order or bring in a knife or a sword. According to the Public Order Act, the import of knifes and swords is not prohibited, but the possession of knifes and swords in a public place is subject to restrictions.

Read more:


The right of private persons to bring in seeds is subject to plant health requirements. Read more in Finnish Food Authority’s instruction Import requirements for plants bhttp://www.ruokavirasto.fi/globalassets/tietoa-meista/asiointi/oppaat-ja-lomakkeet/yritykset/kasviala/kasvinterveys/14004_6_fi_tuontiehdot_matkustajille.pdfrought in by travellers (in Finnish)

  • For personal use you can bring in 200 g of seeds from European countries outside the European Union. Both from EU countries and from non-EU countries you can freely bring in seeds for which a phytosanitary certificate is not required. Note that in accordance with the Seed Trade Act, it is prohibited to bring in any seeds from Russia. It is also prohibited to bring in any pine and Douglas fir seeds.

You can read about the requirements according to the Seed Trade Act in Finnish Food Authority’s instruction for seed importers and marketers (in Finnish)

  1. A private person doesn’t need to register as importer in case of a single import transaction where the total amount of the imported seeds doesn’t exceed 200 grams.
  2. A private person doesn’t need to notify Evira’s Seed Certification Unit of the import transaction if the amount of seeds doesn't exceed 200 grams.
  3. When private persons bring in seeds, they have to make sure that the import country’s seed certification system corresponds to the EU system according to point 2.2 in the instruction. If the amount of seeds exceeds 200 g, the seed varieties must be listed in the EU’s catalogue of varieties, see Annex 2 to the instruction.

You cannot order or bring in whale meat. Importing whale meat from any country, including all EU countries, is prohibited by national legislation.

Read more:


Yes, you can use the credit feature or the debit feature of your card (VISA debit/credit and MasterCard debit/credit).

Please note that the minimum payment amount in the Import Declaration Service is 0.65 euros.


Yes, you can. You can submit a customs declaration with your own name and personal identification number (hetu) on behalf of someone else through the Web Import service if that person has given you permission (power of attorney) to do so.

In online clearance for private persons, the banking ID numbers of someone other than the person who purchased the goods may be used for identification if the persons in question have agreed on such an arrangement. In such cases, the Import Declaration Service will require that the personal identification number that is declared, belongs to the person whose banking ID number is being used. The name of the person whose personal identification number is entered is included in the declaration, i.e. the person whose banking ID is being used. This person is also declared as the consignee of the goods.

Posti will deliver the parcel to the actual recipient based on the information on the parcel, and not according to the name and address information given in the customs declaration.


No. You can, for example, download games, computer software and music, and you do not have to submit a customs declaration for them to Customs. Customs will not collect any import taxes for them either. Read more about the taxation of electronic services (in Finnish) on the Tax Administration website: Tele-, lähetys- ja sähköisten palvelujen arvonlisäverotus


When you order and download an admission ticket from the internet:

  • No custom clearance is required for tickets sent via the internet and no import taxes have to be paid to customs.

When the admission ticket is sent to you:

  • Customs duties and value added tax on import are only levied on goods, not services. For instance, when buying a concert ticket or a ticket to a soccer match, you only buy the right to partake in the event and the value is considered to be the paper it's printed on, not the price of the ticket. When the value of a consignment without transport or other costs does not exceed 22 euros, then the import is free from value added tax. Consignments considered of low value, i.e. worth under 150 euros, are free from customs duties.

Read more about consignments of low value and customs clearance

 

 


No, you do not. The product’s commodity code is not declared if the consignment is transported from the Channel Islands  (including Jersey).


You can apply for repayment of the import duties and taxes if, for example, you have sent the goods back to the seller outside the EU or if the value of the goods was incorrectly declared.

Send the free-form application for a revised decision to the Customs registry office by email to kirjaamo(at)tulli.fi, or by post to Finnish Customs, Applications for a revised import decision, P.O. Box 512, 00100 Helsinki.

Enter all required information in the application for a revised decision and attach copies of all documents.  

 


To find out whether a species is endangered, you need to know its two-part scientific name and whether the specimen was born and bred in captivity. The seller should always be able to tell you from which species the product was derived and whether an import permit is required for it. As importer, you are always responsible for the goods you bring in.

If a permit is required, you will have to apply for it in advance. In Finland, the permits are issued by the Finnish Environment Institute (SYKE). Always check the import and export conditions in advance from the CITES permitting authority. 

Don't buy a product if you're not sure whether it is a plant, an animal or some other specimen that requires a permit. Read more about endangered species and CITES permits (Environment.fi).

.


Consignments delivered by an express courier are “freight clearances”. When you clear the parcel, be especially observant regarding two things:

  1. declare the right parcel quantity and total weight and
  2. send to the express courier the decision on release, which you received from Customs. 

Without this information the express courier cannot deliver the consignment to you.


If you receive goods produced in Germany or goods cleared in Germany, then you do not have to pay any import taxes to Finnish Customs.

Note that goods you have ordered from Germany can be delivered from outside the EU. In that case, the goods have to be cleared through Customs, and taxes usually have to be paid. You will receive a message from the freight carrier, when the consignment has to be cleared through customs.

Remember also that Helgoland and Büsingen in Germany are not a part of EUs customs and fiscal territory.

If you order alcoholic beverages, please read the related instructions on our website.


If your order is delivered to you from the EU, you do not have to clear the goods nor pay any import duties to Customs.

Please observe that private importation of animal-based products for pets from outside the EU is forbidden. That is, a private person cannot order or receive pet foods from outside the EU.


Postal consignments can be cleared free of charge via Customs’ Import Declaration Service.

Bear in mind that regarding freight consignments (not postal consignments), the carrier may charge you for clearing the consignment yourself. Check the service fees from the carrier.


The standard VAT rate for imported goods is 24 percent. Exceptions to this are, for example, foodstuffs (14%), books and works of art (10%) and periodicals that have standing subscriptions for at least one month (10%). If you declare a reduced VAT rate, Customs checks if the prerequisites have been met.


From outside the EEA, you are allowed to order medicinal products only in a quantity corresponding to no more than three months’ use; ordering a larger quantity requires a prescription or a patient instruction sheet issued by a doctor. You are not allowed to order any medicines from outside the EEA. Also note the sizes of Finnish packages of over-the-counter medicines, i.e. you can only order Burana from within the EEA in packages of 30 tablets, because in Finland, packages with more than 30 tablets require a prescription. Make sure that you are ordering the products from an operator with a sales permit for the medicines.

Read more about ordering medicines on Fimea’s website: Internet trade in medicines

 


If you do not know or you cannot find out the contents of the postal consignment even from its sender, you can make a forwarding agreement with Posti, in which case Posti takes care of the customs clearance. Posti’s service is subject to a charge. You can contact Posti on 020 451 5900 or huolinta(at)posti.com.

Please note: Customs will not find out the contents of consignments at the request of customers.

Read more: The roles of Posti and Customs in online purchases


The postal consignment can be declared as soon as the following text is displayed in Posti’s item tracking service: “The delivery has arrived at the customs warehouse. You have 20 days from the day of the delivery to take care of the customs declaration.”

If you have queries, contact Posti, since Customs does not send arrival notifications. Nor does Customs transport or store any consignments.

Read more: The roles of Posti and Customs in online purchases

 


An article ordered and paid for over the Internet to be sent to another person is not a gift exempt of customs duty or taxes. Therefore, goods delivered to Finland from outside the EU customs and fiscal territory or from within the EU as undeclared are not exempt from customs duty and tax. Such consignments are subject to tax and are to undergo normal customs clearance. Read more: Ordering goods online


A private person is allowed to bring into the Åland Islands no more than a total of 1 000 grams of chewing tobacco, nasal tobacco and tobacco for oral use (snus) in one calendar day for his or her personal use. These products cannot be brought in as gifts.


The new Tobacco Products Directive (2014/40/EU) was implemented through a comprehensive reform of the national Tobacco Act.

The Tobacco Act (549/2016) was prepared by the Ministry of Social Affairs and Health, which is entrusted with the general administration and steering related to the Tobacco Act. The Tobacco Act provides that Customs is the executive authority responsible for supervising compliance with the import prohibitions and restrictions laid down in the Tobacco Act. Customs is also responsible for controlling and supervising intra-EU movements, as well as imports from the Åland Islands to mainland Finland.


Counterfeit products can pose a risk to health or public safety. Counterfeit medicines, foodstuffs, vehicle spare parts and electrical devices involve a particularly significant risk.

There is no reliable research available on the quality of counterfeit products. For example, a clothing item may catch fire or cause an allergic reaction, and children’s toys may contain harmful ingredients and parts that may come loose. Materials used in counterfeit products may even cause cancer. Counterfeit spare parts of vehicles may cause malfunctions and accidents, and counterfeit electronics products may cause short circuits.

There is no guarantee for counterfeit products, and the people responsible cannot be tracked down when the product breaks down or causes damage.

Vast amounts of money are involved in the counterfeiting business, and they are used to fund organised crime.

Counterfeits corrode the market for genuine products. As a result, around 100 000 jobs are lost annually in Europe.

Counterfeit products do not yield any tax revenue. The money must be levied by society from other sources, for example from your salary.

The selling of pirated copies of music, computer software, films and other similar products is depriving their makers of their income.

The maximum penalty for an intellectual property offence is two years’ imprisonment.

Read more: Counterfeit products and ordering online


Customs neither receives nor stores parcels or any other consignments. If e.g. the consignor or the freight carrier sends you a notification saying ‘Lähetys on tullissa’ or ‘Held by Customs’, it usually means that the consignment has to be cleared through customs before you can receive it.

The easiest way is to clear it yourself on the internet. You can also buy the customs clearance as a service from Posti or the carrier.

The consignment to be cleared is always held by the carrier company. If your consignment is a postal parcel, it is held by Posti. If some other carrier company transports the consignment, it is in the freight carrier’s warehouse. For more information contact Posti or the freight carrier.


Check with the post office in which stage of the transport the parcel was lost.

1. If your parcel was lost during transportation after customs clearance in Finland, the import taxes will not be refunded by Customs; you should claim damages from Posti.

2. If Posti has returned the parcel to the sender, you may apply for correction with a free-form application or with Customs’ form 643 (pdf, in Finnish)

Ask Posti to give you a verification on the return of the parcel to the sender or print out the return verification yourself from the tracking service on Posti´s website. More information on submitting appeals.


A postal consignment with a notice of arrival sent by Posti

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • customs clearance number
  • order confirmation or invoice
  • arrival ID for a subsequent postal consignment. 

  • Although the product has not been sold, the customs value must be determined for it. As the customs value, you can declare the price that would be paid for a similar product if it had been bought and would be imported.
  • To determine the customs value of the product, a document reliably indicating the value of the goods shall be presented.

The freight carrier only sends a notice of arrival for a consignment that needs to be cleared through Customs. On the arrival notice, the arrival ID for the postal consignment may end in an EU country code, even though the consignment originally was dispatched outside the EU.

Always declare the actual country of consignment.


No. A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland tobacco products, electronic cigarettes or nicotine liquids ordered from a trader by means of distance communication.

According to the tobacco Act, an electronic cigarette means a product as well as any component of that product, used for inhaling nicotine-containing vapour via a mouth piece. It makes no difference whether it is a disposable device already filled with nicotine liquid or refillable by means of a refill container. It is mentioned in the preparatory work of the Tobacco Act that even if the manufacturer claims that the product is meant to be used solely for consuming nicotine-free liquids, the product is still considered an electronic cigarette, if it by virtue of its characteristics also is suitable for vaporising nicotine liquids. On the other hand, a disposable device filled with nicotine-free liquid does not fulfil the definition of an electronic cigarette as defined in the Tobacco Act.

Electronic cigarette components are e.g. nicotine cartridges and a tank as well as a device without a nicotine cartridge or tank. Thus, in addition to complete devices, electronic cigarettes also include the spare components sold for them as well as components that the consumer can use to assemble an electronic cigarette.

There are many devices and components on the market, so Customs cannot know without investigating whether or not each vaporiser or its components fulfil the definition of an electronic cigarette. In unclear cases we will stop the consignment and investigate the case in cooperation with the National Supervisory Authority for Welfare and Health (Valvira). Customs does not issue any advance rulings on whether a vaporiser or its components fulfil the definition of an electronic cigarette according to the Tobacco Act.


Yes. According to the Tobacco Act, nicotine-free liquids intended for electronic cigarettes and disposable devices that resemble electronic cigarettes and that are filled with nicotine-free liquid can be ordered from abroad to Finland. It should be noted, however, that the nicotine concentration may not always be appropriately marked on products ordered from abroad. If, upon import, Customs suspects that the nicotine concentration of a product has not been appropriately marked, the product may be examined by the Customs Laboratory.

Both nicotine-containing and nicotine-free liquids for electronic cigarettes are subject to excise duty. For more information, go to the website of the Finnish Tax Administration.

Read more: Ordering tobacco products online 

Tax Administration: Excise duty on tobacco products 

 

 


No. It is prohibited to acquire and receive oral tobacco (snus), chewing tobacco and nasal tobacco from outside Finland by mail or in any other corresponding way.

Read more: Ordering tobacco products online

 


No. A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland tobacco products, electronic cigarettes or nicotine liquids ordered from a trader by means of distance communication.

Read more: Ordering tobacco products online

 

 


Vaporisers for healthcare purposes are not tobacco products. If the product has been classified as a medical device or accessory, it should fulfil certain criteria (the Finnish Medical Devices Act 629/2010). For example, such a device must have the CE marking.

A medical device or accessory is intended e.g. for:

a) diagnosis, prevention, monitoring, treatment or alleviation of disease
b) diagnosis, monitoring, treatment, alleviation of, or compensation for, an injury or disability
c) investigation, replacement or modification of the anatomy or of a physiological process or
d) control of conception.

Medical devices and accessories are supervised by the National Supervisory Authority for Welfare and Health (Valvira). If the device is electrically operated, it must also meet the requirements regarding electrical appliances. The supervisory authority for electrical appliances is the Finnish Safety and Chemicals Agency (Tukes).

There are many devices and components on the market, so Customs cannot know without investigating whether or not each vaporiser or its components fulfil the definition of an electronic cigarette. In unclear cases we will stop the consignment and investigate the case in cooperation with the National Supervisory Authority for Welfare and Health (Valvira). Customs does not issue any advance rulings on whether a vaporiser or its components fulfil the definition of an electronic cigarette according to the Tobacco Act.


No. Nicotine liquid which has a nicotine concentration of no more than 20 milligrams per millilitre and which is not to be used for a purpose defined in section 3(1) of the Medicines Act (395/1987) is subject to the Tobacco Act. A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland tobacco products, electronic cigarettes or nicotine-containing liquids purchased from a trader by means of distance communication.

A private person is not allowed to import, obtain or receive by mail or by comparable means from outside Finland a nicotine-containing liquid intended for vaporisation using an electronic cigarette when the liquid contains more than 20 milligrams of nicotine per millilitre or when it is to be used for a purpose defined in section 3(1) of the Medicines Act.

 

 


Tobacco-free herbal mixtures for smoking via a waterpipe are considered herbal products for smoking under the Tobacco Act. They can be brought in from another EU countries and from outside the EU within the quantity limits.

You can bring in

  • no more than 200 units of ready-rolled and 250 grams of loose herbal products for smoking in packets which do not carry the required health warnings in Finnish and Swedish.

There are no restrictions in the Tobacco Act regarding herbal products for smoking, when they are brought into mainland Finland by travellers from the Åland Islands. The products can also be ordered online, there are no restrictions in the Tobacco Act on acquiring or receiving these products by mail, as a goods shipment or by any other means from outside Finland.

You can bring in 250 grams of waterpipe tobacco tax and duty free to Finland from outside the customs and fiscal territory of the EU as well as from within the customs territory but from outside the fiscal territory of the EU. It makes no difference whether the mixture to be smoked in the pipe contains nicotine or not. This is also the case when bringing in these products from the province of Åland to mainland Finland and when bringing them into the province of Åland from other EU Member States and Mainland Finland.


You cannot order waterpipe tobacco containing tobacco online from abroad. A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland tobacco products, electronic cigarettes or nicotine liquids ordered from a trader by means of distance communication.

According to the Tobacco Act, waterpipe tobacco means a tobacco product which can be used for smoking exclusively via a waterpipe.

Waterpipe tobacco can be brought into Finland by travellers. There are, however, time limits for imports by travellers from outside the European Economic Area (EEA). For more information on the time limits, see ‘Import from outside the EU’ on this page.

You can bring in 250 grams of waterpipe tobacco tax and duty free to Finland from outside the customs and fiscal territory of the EU as well as from within the customs territory but from outside the fiscal territory of the EU. It makes no difference whether the mixture to be smoked in the pipe contains nicotine or not. This is also the case when bringing in these products from Åland to mainland Finland and when bringing them into Åland from other EU Member States and mainland Finland.

To bring in tobacco products you must be aged 18 or over.

Read more: Bringing back tobacco products from travels 


If you have to clear the goods you have ordered, Customs will collect import duties and taxes, usually customs duty and VAT, for them in connection with the customs clearance. Certain products, such as alcoholic beverages, are also subject to excise duty.

A consignment is exempt from VAT if the value of the goods it contains is no more than 22 euros, not including postage. However, this value limit is not applied to tobacco products, alcohol, alcoholic beverages or perfumes. If the value of the goods in a consignment is more than 22 euros but no more than 150 euros, the goods are exempt from customs duty. However, VAT will be levied if the amount of VAT is 5 euros or more. Value added tax is always levied on tobacco products, alcohol and alcoholic beverages, though. The VAT levied on import is calculated by multiplying the taxable amount for VAT by the applicable tax rate (24%, 14% or 10%).

If the value of the goods in a consignment is more than 150 euros, not including postage, import will be subject to customs duties, or, in other words, the imported goods will be designated a customs value. Customs duties are generally ad valorem duties, meaning that they are calculated as a percentage of the customs value.

Read more: What are import duties and taxes?


To submit a customs declaration, you will need, among other things, the following information:

1. A notice of arrival from the freight carrier with the following information on the consignment:

  • the date of arrival
  • the weight of the consignment (not always indicated)
  • the arrival ID of the postal consignment
  • the previous document (in freight consignments, the previous document is generally the MRN + the goods item number; not used for postal consignments).
  • the location of the goods

2. An invoice/ order confirmation from the seller
3. The product´s commodity code, which is provided in the list of choices, or if not, the telephone service can provide it for you. (Note! The commodity code is not declared if the consignment is transported from the Channel Islands, including Jersey.)

If you are missing any of the information mentioned above, you will not be able to submit a declaration.


If the seller sends you a new product but you will not have to return the defective product to the seller:

1. Clear the new consignment through customs as usual. Import taxes have to be paid for the product. When clearing the product, declare the actual value of the product as the value. 

2. You can apply to Customs for a revision of the customs clearance concerning the defective product.

  • The customs value of the defective product can be revised, i.e. determined to correspond to the actual value of the product. The value can also be very low if the product is found unusable.
  • As proof of the refund offered by the seller, you have to present e.g. an exchange of emails or other documents indicating the grounds for the refund.

3. You can also submit a free-form application for revision to Customs.


If you don’t wish to receive the postal consignment, you should not clear it. If the postal consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment and that you wish for it to be returned to the sender.


If the combined value of the goods in a consignment does not exceed 22 euros or the consignment is a gift from a private individual and not worth more than 45 euros, you do not (with some exceptions) have to fill in a customs declaration or pay any taxes. You will need to send the following to Customs:

  • the order confirmation, or some other account stating the gift and its value
  • the arrival ID and your contact information

by email to lentoposti(at)tulli.fi for the parcel to be released. More information: The Customs website or the E-services telephone service, tel. +358 295 5206.


Before you receive the postal parcel, you must pay the interest due for late payment. You can find out the sum of the interests by calling Customs’ Declaration Support, private customers, tel. +358 (0)295 5206.


Only such radio equipment that fulfil the EU requirements can be sold and used within the EU. Radio equipment sold in countries outside the EU and EEA, may not satisfy these requirements. The equipment might work on the wrong frequency or with too much power or be otherwise incompatible with radio equipment and radio systems used within the EU. High powered radio equipment or equipment working on the wrong frequency, can interfere with radio equipment of other users. Foreign online stores can provide equipment that use the wrong frequency or too much power, but importing them to Finland and distributing and using them in Finland is prohibited.

The CE conformity marking shows that the manufacturer has ensured that the product fulfils the EU requirements. When you order radio equipment from outside the EU, make sure that the equipment has the CE conformity marking. Moreover, check the packaging, the user instructions or ask the seller if there are restrictions regarding the use of the equipment in Finland.

More information from the Finnish Communications Regulatory Authority:


If the total value of the goods in a consignment is no more than 150 euros, the consignment is free of customs duty. However, this value limit is not applied to alcoholic products, tobacco, tobacco products, perfumes or eau de toilette products.

Read more: More on customs clearance


  • When the total value of the goods in a consignment without the transport costs is no more than 22 euros, the consignment is free of VAT. However, this value limit is not applied to tobacco products, alcohol, alcoholic beverages or perfumes.
  • The minimum amount of VAT levied is 5 euros. For imports of alcoholic beverages and tobacco products sent to private persons, this limit is not applied. The VAT is levied also when it amounts to less than 5 euros.
  • The minimum levy of 5 euros is also not applied to imports of these products by travellers or to imports of alcoholic beverages or tobacco products by crew members of a vehicle in professional traffic between Finland and a country or region outside the EU.

Read more: Examples of calculating import duties and taxes


It is always Posti or the carrier that will send you a notice of arrival or notify you of the arrival of a consignment that needs to be cleared through customs. You will need the information you have received if you clear the consignment yourself. Please contact Posti or the carrier if you have any questions about the notice of arrival.


When doing business with Customs you can pay customs duties and taxes or lodge guarantees with these means of payment:

  • cash
  • cheque
  • Visa Debit/Credit
  • Visa Electron
  • Mastercard Debit/Credit
  • Maestro and
  • V Pay.

Customs duties are levied on the customs value, which consists of the purchase price including the cost of transport, loading and insurance. Value added tax is levied based on the value added tax on import, which includes the purchase price and the transport costs and customs duties on the goods, among other things.

Read more: Customs duties and taxes


Customs does not send separate customs invoices. The customs clearance decision is also the customs invoice, which you can pay when you are clearing the consignment in the Import Declaration Service.


                            

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