Import Declaration Service

Yes, you can use the credit feature or the debit feature of your card (VISA debit/credit and MasterCard debit/credit).

Please note that the minimum payment amount in the Import Declaration Service is 0.65 euros.

Yes, you can. You can submit a customs declaration with your own name and personal identification number (hetu) on behalf of someone else through the Web Import service if that person has given you permission (power of attorney) to do so.

In online clearance for private persons, the banking ID numbers of someone other than the person who purchased the goods may be used for identification if the persons in question have agreed on such an arrangement. In such cases, the Import Declaration Service will require that the personal identification number that is declared, belongs to the person whose banking ID number is being used. The name of the person whose personal identification number is entered is included in the declaration, i.e. the person whose banking ID is being used. This person is also declared as the consignee of the goods.

Posti will deliver the parcel to the actual recipient based on the information on the parcel, and not according to the name and address information given in the customs declaration.

You can apply for repayment of the import duties and taxes if, for example, you have sent the goods back to the seller outside the EU or if the value of the goods was incorrectly declared.

Send the free-form application for a revised decision to the Customs registry office by email to kirjaamo(at), or by post to Finnish Customs, Applications for a revised import decision, P.O. Box 512, 00100 Helsinki.

Enter all required information in the application for a revised decision and attach copies of all documents.  


Postal consignments can be cleared free of charge via Customs’ Import Declaration Service.

The standard VAT rate for imported goods is 24 percent. Exceptions to this are, for example, foodstuffs (14%), books and works of art (10%) and periodicals that have standing subscriptions for at least one month (10%). If you declare a reduced VAT rate, Customs checks if the prerequisites have been met.

Check with the post office in which stage of the transport the parcel was lost.

1. If your parcel was lost during transportation after customs clearance in Finland, the import taxes will not be refunded by Customs; you should claim damages from Posti.

2. If Posti has returned the parcel to the sender, you may apply for correction with a free-form application or with Customs’ form 643 (pdf, in Finnish)

Ask Posti to give you a verification on the return of the parcel to the sender or print out the return verification yourself from the tracking service on Posti´s website. More information on submitting appeals.

A postal consignment with a notice of arrival sent by Posti

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • customs clearance number
  • order confirmation or invoice
  • arrival ID for a subsequent postal consignment. 

The freight carrier only sends a notice of arrival for a consignment that needs to be cleared through Customs. On the arrival notice, the arrival ID for the postal consignment may end in an EU country code, even though the consignment originally was dispatched outside the EU.

Always declare the actual country of consignment.

Before you receive the postal parcel, you must pay the interest due for late payment. You can find out the sum of the interests by calling Customs’ Declaration Support, private customers, tel. +358 (0)295 5206.

It is always Posti or the express transport company that will send you a notice of arrival or notify you of the arrival of a consignment that needs to be cleared through customs. You will need the information you have received if you clear the consignment yourself. Please contact Posti or the express transport company if you have any questions about the notice of arrival.

Customs does not send separate customs invoices. The customs clearance decision is also the customs invoice, which you can pay when you are clearing the consignment in the Import Declaration Service.


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Contact Customs Information

The Customs Information Service offers advice from Monday to Friday 8 am–4 pm. Have a look at the FAQ or contact us with your question.

Customs Information Service


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