Import Declaration Service

Yes, you can use the credit feature or the debit feature of your card (VISA debit/credit and MasterCard debit/credit).


Yes, you can. You can submit a customs declaration with your own name and personal identification number (hetu) on behalf of someone else through the Web Import service if that person has given you permission (power of attorney) to do so.

In online clearance for private persons, the banking ID numbers of someone other than the person who purchased the goods may be used for identification if the persons in question have agreed on such an arrangement. In such cases, the Import Declaration Service will require that the personal identification number that is declared, belongs to the person whose banking ID number is being used. The name of the person whose personal identification number is entered is included in the declaration, i.e. the person whose banking ID is being used. This person is also declared as the consignee of the goods.

Posti will deliver the parcel to the actual recipient based on the information on the parcel, and not according to the name and address information given in the customs declaration.


The price and the postage and handling costs are always declared in the same currency and sum as the invoice.


No, you do not. The product’s commodity code is not declared if the consignment is transported from the Channel Islands  (including Jersey).


You can authorise another person to clear a consignment and pay the import duties to Customs on your behalf via the Import Declaration Service. The authorisation can be given either verbally or in writing. You can fill in and print out a complete power of attorney here for signing: Open power of attorney

Instructions for the authorised person: Log into the Import Declaration Service using your online banking IDs. Submit the declaration in your own name and provide your own details as recipient details. Provide the name of the person whose consignment is in question in the field “Name of the recipient” e.g. Anna Anybody/Andy Anybody.

Posti delivers the postal consignment directly to the recipient stated on the consignment or to the post office nearest to the recipient.

The warehouse keeper storing the freight consignment releases or delivers the consignment to the recipient.


You can visit a customs office that handles postal clearances or you can commission a forwarding company to handle the consignment. The import forwarding of postal consignments is handled by Posti.


You can apply for repayment of the import duties and taxes if, for example, you have sent the goods back to the seller outside the EU or if the value of the goods was incorrectly declared.

Send the free-form application for a revised decision to the Customs registry office by email to kirjaamo(at)tulli.fi, or by post to Finnish Customs, Applications for a revised import decision, P.O. Box 512, 00100 Helsinki.

Enter all required information in the application for a revised decision and attach copies of all documents.  

 


You can submit a customs declaration in the Import Declaration Service on behalf of another person if you have a power of attorney. The authorisation can be given either verbally or in writing. You can fill in and print out a complete power of attorney here for signing: Open power of attorney.

Having been authorised, you commit to submitting the customs declaration and paying the import duties on behalf of the recipient of the consignment.

Instructions for the authorised person: Log into the Import Declaration Service using your online banking IDs. Submit the declaration in your own name and provide your own details as recipient details. Provide the name of the person whose consignment is in question in the field “Name of the recipient” e.g. Anna Anybody/Andy Anybody.

Posti delivers the postal consignment directly to the recipient stated in the consignment or to the post office closest to the recipient even though the customs declaration is lodged by an authorised person.

The warehouse keeper storing the freight consignment releases or delivers the consignment to the recipient.


Ask the sender for an order confirmation, an invoice or some other credible proof of the value of the goods. Please note! A bank statement or bank receipt is not sufficient proof of the value of the goods.


First you declare the country of consignment as GB (Great Britain).

Then tick the box “import from Channel Islands or Canary Islands” in the customs declaration. Then choose “Channel Islands (Jersey or Guernsey)”.


Postal consignments can be cleared free of charge via Customs’ Import Declaration Service.

Bear in mind that regarding freight consignments (not postal consignments), the carrier may charge you for clearing the consignment yourself. Check the service fees from the carrier.


The standard VAT rate for imported goods is 24 percent. Exceptions to this are, for example, foodstuffs (14%), books and works of art (10%) and periodicals that have standing subscriptions for at least one month (10%). If you declare a reduced VAT rate, Customs checks if the prerequisites have been met.


All the arrival ID’s of parcels in the same consignment should be entered in the customs declaration, so that the parcels can be released from Posti’s warehouse after customs clearance and payment of taxes.  You can enter several notices of arrival in the Import Declaration Service in section Saapumistunnus (Arrival ID) (a maximum of 5 notices) by clicking Lisää seuraava (Add next).


Check with the post office in which stage of the transport the parcel was lost.

1. If your parcel was lost during transportation after customs clearance in Finland, the import taxes will not be refunded by Customs; you should claim damages from Posti.

2. If Posti has returned the parcel to the sender, you may apply for correction with a free-form application or with Customs’ form 643 (pdf, in Finnish)

Ask Posti to give you a verification on the return of the parcel to the sender or print out the return verification yourself from the tracking service on Posti´s website. More information on submitting appeals.


A postal consignment with a notice of arrival sent by Posti

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • customs clearance number
  • order confirmation or invoice
  • arrival ID for a subsequent postal consignment. 

The freight carrier only sends a notice of arrival for a consignment that needs to be cleared through Customs. On the arrival notice, the arrival ID for the postal consignment may end in an EU country code, even though the consignment originally was dispatched outside the EU.

Always declare the actual country of consignment.


Send a request for a repayment of the double payment by email to Customs’ Tax Ledger at veroreskontra(at)tulli.fi. In the repayment request, provide the

  • customs clearance number
  • payment reference
  • account number IBAN and BIC for the repayment
  • name and contact information.

The situation can be rectified. Contact Customs’ Online Declaration Support, private customers, tel. +358 (0)295 5206.


The weight is usually declared with the notice of arrival. The Weight is mandatory information in customs declarations. If you don’t know or cannot find out the weight of your consignment, provide an estimate.


Before you receive the postal parcel, you must pay the interest due for late payment. You can find out the sum of the interests by calling Customs’ Declaration Support, private customers, tel. +358 (0)295 5206.


For the sake of clarity, clear the whole consignment when every part of the split consignment has arrived. Up to five arrival IDs may be included in one customs declaration. However, the postal consignment has to be cleared and the taxes have to be paid within 20 days.

Posti will automatically return consignments that have not been cleared and paid for within the time limit.


For the declaration to be accepted, the declarant and the recipient must be the same person. The Import Declaration Service will require that the personal ID that is declared, belongs to the person whose banking ID number is being used. 

The name of the person whose personal ID is entered is included in the declaration, i.e. the person whose banking ID is being used. This person is also declared as the consignee of the goods.

Posti will deliver the parcel to the actual recipient based on the information on the parcel, and not according to the name and address information given in the customs declaration.


You cannot use the Import Declaration Service if you do not have a Finnish personal identification number and an online banking ID, a certificate card or a mobile certificate.

Examples of items that cannot be cleared via the Import Declaration Service

  • removal goods
  • weapons
  • hunting trophies
  • live animals.

Read about our other service channels.


It is always Posti or the carrier that will send you a notice of arrival or notify you of the arrival of a consignment that needs to be cleared through customs. You will need the information you have received if you clear the consignment yourself. Please contact Posti or the carrier if you have any questions about the notice of arrival.


Call Customs’ Online Declaration Support, private customers, tel. +358 (0)295 5206, and state that you do not wish to receive the goods. Customs withdraws the unpaid customs clearance decision and notifies Posti that you wish to return the consignment.


Customs does not send separate customs invoices. The customs clearance decision is also the customs invoice, which you can pay when you are clearing the consignment in the Import Declaration Service.


                            

Contact us

Customs Information Service, Private customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)

Help us improve our site content

We want to improve our website together with our customers. You can give us feedback by clicking “Send feedback”.

Send feedback