Contact the transport company to find out if your consignment has already been sent back to the sender (consignor). If your consignment has not been sent back, contact Customs to find out the amount of interest on arrears due.
Before you can get your consignment delivered to you, you must also pay the interest on arrears. Please note that you cannot pay an invoice in the declaration service if its due date has passed. Pay for the clearance in your online bank the same day that you find out the amount of interest on arrears. Keep in mind that it can take 2–3 days for the payment to reach Customs.