Yes, you can use the credit feature or the debit feature of your card (VISA debit/credit and MasterCard debit/credit).

You can apply for repayment of the duties and taxes if, for example, you have sent the goods back to the seller outside the EU. How to submit a claim for a revised decision

Postal consignments can be cleared free of charge via Import Declaration Service for private persons.

The Import Declaration Service works best with the latest versions of the following browsers: Microsoft Edge, Mozilla Firefox, Google Chrome, Apple Safari.

Contact the transport company to find out if your consignment has already been sent back to the sender (consignor). If your consignment has not been sent back, contact Customs to find out the amount of interest on arrears due.

Before you can get your consignment delivered to you, you must also pay the interest on arrears. Please note that you cannot pay an invoice in the declaration service if its due date has passed. Pay for the clearance in your online bank the same day that you find out the amount of interest on arrears. Keep in mind that it can take 2–3 days for the payment to reach Customs.

It is always Posti or the transport company that will send you a notice of arrival or notify you of the arrival of a consignment that needs to be cleared through customs.

Customs does not send separate customs invoices. Pay for the clearance when you are clearing a consignment in the Import Declaration Service for private persons or in the Customs Clearance Service (where e.g. live animals are cleared). If you need an invoice, you can get it from the service you are using.


Any questions?

Contact Customs Information Mon–Fri 8 am–4.15 pm

Please have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service