Skip to content

Import Declaration for private persons

You can browse the most popular questions or write your question in the field below.

Write your question and search for the answer

Frequently asked questions on import declaration for private persons

Yes, you can. You may clear a consignment and pay the import duties on another person’s behalf. You can provide the authorisation either verbally or in writing.

If you clear goods on someone else’s behalf it means that you are liable for the customs duties due and for the details provided only in cases where you are were aware or you should have been aware of the incorrectness of information provided in the declaration. In other cases, the person you are representing is responsible for both the customs debt and possible post-clearance. (Direct representation).

Posti delivers the postal consignment directly to the recipient stated on the consignment or to a pick-up point. Other transport companies deliver the consignments directly to the recipient as agreed.


Yes, you can use the credit feature or the debit feature of your card (VISA debit/credit and MasterCard debit/credit).

Please note that the amount to be paid in the Import Declaration Service for private persons service must be at least 0.65 euros.


Yes, they can. You may authorise another person to clear a consignment and to pay the import duties on your behalf. You can provide the authorisation either verbally or in writing.

If another person clears goods on your behalf, the person is only liable for the customs duties due and for the details provided in cases where they are were aware or they should have been aware of the incorrectness of information provided in the declaration. You are responsible for both the customs debt and possible post-clearance. (Direct representation).

Posti delivers the postal consignment directly to the recipient stated on the consignment or to a pick-up point. Other transport companies deliver the consignments directly to the recipient as agreed.


You can apply for repayment of the duties and taxes if, for example, you have sent the goods back to the seller outside the EU. How to submit a claim for a revised decision


You can change your email address when lodging a declaration. 

The email data are transferred to our service from the register of the Digital and Population Data Services Agency (DVV) when you log in. You can check and change your contact details on the website of the DVV.


Ask the sender for an order confirmation, an invoice or some other credible proof of the value of the goods. Please note! A bank statement or bank receipt is not sufficient proof of the value of the goods.


Postal consignments can be cleared free of charge via Import Declaration Service for private persons.


Declare the consignment in the Import Declaration Service for private persons. The most convenient way to clear it is through online clearance: Customs clearance of a consignment after delivery


Declare the gift consignment in the Import Declaration Service for private persons. Choose that you wish to declare a gift sent by a private person. For the declaration, you’ll need to know the content and value of the gift, and you’ll need the notice of arrival.


  • Log in again to the Import Declaration Service for private persons.
  • You can find the declaration and the request for additional information on the page My declarations.
  • Follow the instructions in the request.
  • For more specific instructions, see the message sent by the customs clearance team. You will usually be asked to upload and send the order confirmation or some other document. You can also send the documents by email to the email address provided in the service.
  • Regarding gift consignments, you usually need to know what the gift contains and what the value of the contents is. Ask the sender (consignor) of the gift to provide this information in writing, for example by email or text message, and send the information to Customs.

Customs cannot process your declaration without the additional information.


  • Log in again to the Import Declaration Service for private persons
  • You can find the declaration and the request for additional information on the page My declarations.
  • Follow the instructions in the request.
  • For more specific instructions, see the message sent by the customs clearance team. You will usually be asked to upload and send the order confirmation or some other document. You can also send the documents by email to the email address provided in the service.

Customs cannot process your declaration without the additional information. 


Because there are errors or details missing in your declaration, you have to make some changes or additions to the details you’ve submitted.

  • Log in again to the Import Declaration Service for private persons
  • You can find the declaration and the request to correct it on the page My declarations.
  • Make the changes or additions to the details as requested.
  • Send the corrected declaration to Customs.

Customs cannot process your declaration without the corrected details.


Always provide them in the same currency as was used for them in the order confirmation, invoice or other document.


The Import Declaration Service works best with the latest versions of the following browsers: Microsoft Edge, Mozilla Firefox, Google Chrome, Apple Safari.


Please use the warehouse IDs found here when using the Import Declaration Service for private persons.


Fill in a customs clearance for each notice of arrival. You can only clear the goods of one notice of arrival with one customs clearance.

Example: If you have three notices of arrival, fill in three customs clearances.


Check with Posti to find out at what stage of the transport the parcel was lost.

  1. If your parcel was lost during transportation after customs clearance in Finland, the import taxes will not be refunded by Customs; you should claim damages from Posti.
  2. If Posti has returned the parcel to the sender, you can apply for revision, for example with a free-form claim.

Ask Posti to give you a verification on the return of the parcel to the sender or print out the return verification yourself from the tracking service on Posti’s website.

Read more about how to make a claim


In the notice of arrival sent by the transport company and in the Import Declaration Service for private persons, the indicated country of dispatch may be an EU country, even though the consignment was originally dispatched from outside the EU. This can happen if the goods have been intermediately stored as undeclared in the EU, for example.  Enter the actual country of dispatch in the Import Declaration Service, and then you can clear the goods. 

You may need to check with the seller from which non-EU country the consignment was sent. You can get more information in advance about customs declaration upon import from the seller or, for example, from the terms of delivery of the online store you are using.


For declaring your gift, you need the following:

  • arrival notification from the transport company
  • information on the gift and its value, for example, a free-form account on the value or a receipt on the goods. (If necessary, ask the sender for the account in advance.)
  • Customs may also wish to see other documents.

 


If you don’t wish to receive the postal consignment, you should not clear it. If the postal consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment, and that you wish for it to be returned to the sender. Phone or send an email to Posti’s customer service at huolinta(at)posti.com, and tell them about the situation. Write in the header; ‘I don’t wish to receive my incoming order.’


Ask the sender for an account of the content and value of the gift consignment.

Read more: Clearing gifts through Customs


Contact the transport company to find out if your consignment has already been sent back to the sender (consignor). If your consignment has not been sent back, contact Customs to find out the amount of interest on arrears due.

Before you can get your consignment delivered to you, you must also pay the interest on arrears. Please note that you cannot pay an invoice in the declaration service if its due date has passed. Pay for the clearance in your online bank the same day that you find out the amount of interest on arrears. Keep in mind that it can take 2–3 days for the payment to reach Customs.


What you should do when the notice of arrival was sent by Posti:

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • Reference number (MRN)

  • order confirmation or invoice

  • arrival ID for a subsequent postal consignment. 

You cannot use theImport Declaration Service for private persons if you do not have an online banking ID, a certificate card or a mobile certificate.

Examples of items that cannot be cleared via the Import Declaration Service

  • removal goods
  • weapons
  • hunting trophies
  • live animals.

Read about our other service channels.


It is always Posti or the transport company that will send you a notice of arrival or notify you of the arrival of a consignment that needs to be cleared through customs.


If you have cleared your consignment in the Import Declaration Service for private persons after 11 February 2020, the customs decision is available for the next 90 days on the page My declarations. After this, you can only get them from the Customs archive.

If you have cleared your consignment before 11 February 2020, you can find your customs clearance by signing in to the Import Declaration Service (in Finnish and Swedish). If a transport company or a forwarding company has cleared your consignment on your behalf, ask them for the clearance decision.

A clearance decision from the Customs archive is subject to charge (Fees charged for Customs’ services). Make a written request at the Customs office and present a valid ID or passport to the customs official. After this, you will receive the decision by email.

You are not required to attach the customs clearance decision to a claim for a revised decision if the customs clearance was completed in the Import Declaration Service for private persons on 11 February 2020 or later. However, the MRN of the clearance should be filled in carefully in the claim for a revised decision.

As a private person, you should keep the customs clearance documents for the current year and an additional six years following the clearance. Customs may ask you to present these documents.


Customs does not send separate customs invoices. Pay for the clearance when clearing your goods in the Import Declaration Service.


Due to Customs’ rules on country of origin, it is not possible to select an EU country as the country of origin when the goods are imported from outside the EU. In such exceptional cases, the country of dispatch must be selected as the country of origin.


— 100 Items per Page
Showing 29 results.

                            

Contact us

Contact Customs Information Mon to Fri 8 am–4.15 pm

Please have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service