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Import Declaration for private persons

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Frequently asked questions on import declaration for private persons

Yes, you can. You may clear a consignment and pay the import duties on another person’s behalf. You can provide the authorisation either verbally or in writing.

If you clear goods on someone else’s behalf it means that you are liable for the customs duties due and for the details provided only in cases where you are were aware or you should have been aware of the incorrectness of information provided in the declaration. In other cases, the person you are representing is responsible for both the customs debt and possible post-clearance. (Direct representation).

Posti delivers the postal consignment directly to the recipient stated on the consignment or to a pick-up point. Other transport companies deliver the consignments directly to the recipient as agreed.


Consignments cannot be cleared through Customs in advance.

You can clear a postal consignment once you’ve received the notice of arrival. The notice of arrival can also be sent in electronic format.

The postal consignment can be declared once the following text is displayed in Posti’s item tracking service: “Delivery awaits for your customs declaration. Please handle the customs declaration within 20 days from arrival.”

 


Yes, you can use the credit feature or the debit feature of your card (VISA debit/credit and MasterCard debit/credit).

Please note that the amount to be paid in the Import Declaration Service for private persons service must be at least 0.65 euros.


Yes, they can. You may authorise another person to clear a consignment and to pay the import duties on your behalf. You can provide the authorisation either verbally or in writing.

If another person clears goods on your behalf, the person is only liable for the customs duties due and for the details provided in cases where they are were aware or they should have been aware of the incorrectness of information provided in the declaration. You are responsible for both the customs debt and possible post-clearance. (Direct representation).

Posti delivers the postal consignment directly to the recipient stated on the consignment or to a pick-up point. Other transport companies deliver the consignments directly to the recipient as agreed.


You can visit a customs office that handles postal clearances or you can commission a forwarding company to handle the consignment. The import forwarding of postal consignments is handled by Posti.


You can apply for repayment of the duties and taxes if, for example, you have sent the goods back to the seller outside the EU. 

Write a free-form claim for a revised decision and send it with the relevant enclosures to kirjaamo(at)tulli.fi.

How to submit a claim for a revised decision


Ask the sender for an order confirmation, an invoice or some other credible proof of the value of the goods. Please note! A bank statement or bank receipt is not sufficient proof of the value of the goods.


Postal consignments can be cleared free of charge via Import Declaration Service for private persons.


Declare the consignment in the Import Declaration Service for private persons. The most convenient way to clear it is through online clearance: Customs clearance of a consignment after delivery


Declare the gift consignment in the Import Declaration Service for private persons. Choose that you wish to declare a gift sent by a private person. For the declaration, you’ll need to know the content and value of the gift, and you’ll need the notice of arrival.


Always provide them in the same currency as was used for them in the order confirmation, invoice or other document.


The Import Declaration Service for private persons works best with Chrome, Firefox and Safari.


Please use the warehouse IDs found here when using the Import Declaration Service for private persons.


Fill in a customs clearance for each notice of arrival. You can only clear the goods of one notice of arrival with one customs clearance.

Example: If you have three notices of arrival, fill in three customs clearances.


Check with Posti to find out at what stage of the transport the parcel was lost.

  1. If your parcel was lost during transportation after customs clearance in Finland, the import taxes will not be refunded by Customs; you should claim damages from Posti.
  2. If Posti has returned the parcel to the sender, you can apply for revision, for example with a free-form claim.

Ask Posti to give you a verification on the return of the parcel to the sender or print out the return verification yourself from the tracking service on Posti’s website.

Read more about how to make a claim


Goods that arrive from outside of the customs and fiscal territory of the EU, or from the EU’s customs territory but from outside of its fiscal territory, are usually to be cleared through Customs. As a consignee, you always have to clear any gift worth over 45 euros, since it is subject to tax. Read more about other gift consignments that need to be cleared through Customs. Even if the consignment is a gift, you must provide a receipt, invoice or other credible proof for the customs clearance, so that the value of the gift can be confirmed. 

Read more about declaring gifts through Customs.


The transport company will only send a notice of arrival for a consignment that needs to be cleared through Customs.

Always declare the actual country of consignment.


For declaring your gift, you need the following:

  • arrival notification from the transport company
  • information on the gift and its value, for example, a free-form account on the value or a receipt on the goods. (If necessary, ask the sender for the account in advance.)
  • Customs may also wish to see other documents.

 


The weight is usually declared with the notice of arrival. The Weight is mandatory information in customs declarations. If you don’t know or cannot find out the weight of your consignment, provide an estimate.


If you don’t wish to receive the postal consignment, you should not clear it. If the postal consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment, and that you wish for it to be returned to the sender. Phone or send an email to Posti’s customer service at huolinta(at)posti.com, and tell them about the situation. Write in the header; ‘I don’t wish to receive my incoming order.’


Ask the sender for an account of the content and value of the gift consignment.

Read more: Clearing gifts through Customs


Contact the transport company to find out if your consignment has already been sent back to the sender (consignor). If your consignment has not been sent back, contact Customs to find out the amount of interest on arrears due, tel. 0295 5206, Mondays to Fridays 8.00–18.00.

Before you can get your consignment delivered to you, you must also pay the interest on arrears. Please note that you cannot pay an invoice in the declaration service if its due date has passed. Pay for the clearance in your online bank the same day that you find out the amount of interest on arrears. Keep in mind that it can take 2–3 days for the payment to reach Customs.


What you should do when the notice of arrival was sent by Posti:

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • Reference number (MRN)

  • order confirmation or invoice

  • arrival ID for a subsequent postal consignment. 

You cannot use theImport Declaration Service for private persons if you do not have an online banking ID, a certificate card or a mobile certificate.

Examples of items that cannot be cleared via the Import Declaration Service

  • removal goods
  • weapons
  • hunting trophies
  • live animals.

Read about our other service channels.


It is always Posti or the transport company that will send you a notice of arrival or notify you of the arrival of a consignment that needs to be cleared through customs.


If the customs clearance was done on your behalf, ask your representative for the customs clearance decision. If you declared the goods yourself in the Import Declaration Service for private persons, your declarations from the last 90 days are available for you in the service. Please log in to the service and view your declarations by selecting “My declarations”.

As a private person, you are responsible for keeping a file of the customs clearance documents for the current year and for the three years following the customs clearance. You may be asked to present these documents to Customs.

Private persons are not required to enclose the customs clearance decision when submitting an application for a revised decision https://tulli.fi/en/private-persons/appealing-against-a-customs-clearance-decision/how-do-i-make-a-claim if the customs clearance was completed in the Import Declaration Service for private persons on 11 February 2020 or later.


Customs does not send separate customs invoices. Pay for the clearance when clearing your goods in the Import Declaration Service.


                            

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