Customs clearance

If you have received a notification from Posti of the arrival of a consignment that you don’t have to clear, ask for the parcel to be released as follows:


  • the order confirmation or invoice or receipt as well as any additional documents,
  • the arrival ID of the postal consignment (on the arrival notification from Posti) and
  • your contact details

by email to lentoposti(at)

Consignments cannot be cleared through Customs in advance.

You can clear a postal consignment once you’ve received the notice of arrival. The notice of arrival can also be sent in electronic format.

The postal consignment can be declared once the following text is displayed in Posti’s item tracking service: “Delivery awaits for your customs declaration. Please handle the customs declaration within 20 days from arrival.”


Yes, you can use the credit feature or the debit feature of your card (VISA debit/credit and MasterCard debit/credit).

Please note that the minimum payment amount in the Import Declaration Service is 0.65 euros.

You can apply for repayment of the import duties and taxes if, for example, you have sent the goods back to the seller outside the EU or if the value of the goods was incorrectly declared.

Send the free-form application for a revised decision to the Customs registry office by email to kirjaamo(at), or by post to Finnish Customs, Applications for a revised import decision, P.O. Box 512, 00100 Helsinki.

Enter all required information in the application for a revised decision and attach copies of all documents.  


Ask the sender for an order confirmation, an invoice or some other credible proof of the value of the goods. Please note! A bank statement or bank receipt is not sufficient proof of the value of the goods.

Postal consignments can be cleared free of charge via Customs’ Import Declaration Service.

If you don’t know or you can’t find out the contents of the postal consignment even from its sender, you can make a forwarding agreement with Posti, in which case Posti takes care of the customs clearance. The service is subject to charge. You can contact Posti on 020 451 5900 or huolinta(at)

PLEASE NOTE. Customs will not find out the contents of consignments at the request of customers.

Read more: The roles of Posti and Customs in online purchases


A customs declaration is not required for such a consignment if it contains a gift not worth more than 45 euros sent by a private individual. However, for your postal package to be released, you must send Customs the following documentation:  

  • order confirmation or an account of the gift and its value
  • arrival ID of the consignment and your contact details.

You can send the information by e-mail to lentoposti(at) You can get more information on the Customs website or by calling the e-services telephone service, tel. +358 295 5206.

Alternatively, you can clear your consignment using the Import Declaration Service.

The postal consignment can be declared as soon as the following text is displayed in Posti’s item tracking service: “The delivery has arrived at the customs warehouse. You have 20 days from the day of the delivery to take care of the customs declaration.”

If you have queries, contact Posti, since Customs does not send arrival notifications. Nor does Customs transport or store any consignments.

Read more: The roles of Posti and Customs in online purchases


Check with the post office in which stage of the transport the parcel was lost.

1. If your parcel was lost during transportation after customs clearance in Finland, the import taxes will not be refunded by Customs; you should claim damages from Posti.

2. If Posti has returned the parcel to the sender, you may apply for correction with a free-form application or with Customs’ form 643 (pdf, in Finnish)

Ask Posti to give you a verification on the return of the parcel to the sender or print out the return verification yourself from the tracking service on Posti´s website. More information on submitting appeals.

A postal consignment with a notice of arrival sent by Posti

When you receive a notice of arrival of the subsequent delivery, call Customs on 0295 5206. Before calling, ensure that you have all the necessary details and documents on hand:

  • customs clearance number
  • order confirmation or invoice
  • arrival ID for a subsequent postal consignment. 

Goods that arrive from outside of the customs and fiscal territory of the EU, or from the EU’s customs territory but from outside of its fiscal territory, are usually to be cleared through Customs. As a consignee, you always have to clear any gift worth over 45 euros, since it is subject to tax. Read more about other gift consignments that need to be cleared through Customs. Even if the consignment is a gift, you must provide a receipt, invoice or other credible proof for the customs clearance, so that the value of the gift can be confirmed. 

Read more about clearing gifts through Customs.

The freight carrier only sends a notice of arrival for a consignment that needs to be cleared through Customs. On the arrival notice, the arrival ID for the postal consignment may end in an EU country code, even though the consignment originally was dispatched outside the EU.

Always declare the actual country of consignment.

An EU-wide guarantee may be used in more than one Member State. The guarantee can be lodged in Finland and used for customs clearance in EU-countries where the guarantee is in force. Correspondingly, the guarantee can be granted in another EU-country and used for customs clearances in Finland.

The EU-wide guarantee can be granted for import, special procedures, transit and temporary warehousing.

However, the transit guarantee must be valid throughout the entire EU territory and in optional agreement countries (Norway, Iceland, Switzerland, North Macedonia, Turkey, Serbia, Andorra and San Marino).

Read more: Guarantees


To submit a customs declaration, you will need, among other things, the following information:

1. A notice of arrival from the freight carrier with the following information on the consignment:

  • the date of arrival
  • the weight of the consignment (not always indicated)
  • the arrival ID of the postal consignment
  • the previous document (in freight consignments, the previous document is generally the MRN + the goods item number; not used for postal consignments).
  • the location of the goods

2. An invoice/ order confirmation from the seller
3. The product´s commodity code, which is provided in the list of choices, or if not, the telephone service can provide it for you. (Note! The commodity code is not declared if the consignment is transported from the Channel Islands).

If you are missing any of the information mentioned above, you will not be able to submit a declaration.

If you don’t wish to receive the postal consignment, you should not clear it. If the postal consignment is not cleared within 20 days, the consignment will be returned to the sender. In the case of ordered goods, inform the seller that you have cancelled your purchase.

Before the expiration of the storage time you may notify Posti that you refuse to receive the consignment and that you wish for it to be returned to the sender.

If you receive a gift you have to ask the sender to clarify what the gift is and how much it is worth, so that Customs can define whether it is a gift that can be released without customs clearance.

Gifts worth more than 45 euros are to be cleared through Customs, and import taxes are levied on them as for any other online purchase. 

Read more: Clearing gifts through Customs

Go to the Import Declaration Service

If the combined value of the goods in a consignment does not exceed 22 euros or the consignment is a gift from a private individual and not worth more than 45 euros, you do not (with some exceptions) have to fill in a customs declaration or pay any taxes. You will need to send the following to Customs:

  • the order confirmation, or some other account stating the gift and its value
  • the arrival ID and your contact information

by email to lentoposti(at) for the parcel to be released. More information: The Customs website or the E-services telephone service, tel. +358 295 5206.

Before you receive the postal parcel, you must pay the interest due for late payment. You can find out the sum of the interests by calling Customs’ Declaration Support, private customers, tel. +358 (0)295 5206.

You cannot use the Import Declaration Service if you do not have a Finnish personal identification number and an online banking ID, a certificate card or a mobile certificate.

Examples of items that cannot be cleared via the Import Declaration Service

  • removal goods
  • weapons
  • hunting trophies
  • live animals.

Read about our other service channels.

It is always Posti or the carrier that will send you a notice of arrival or notify you of the arrival of a consignment that needs to be cleared through customs. You will need the information you have received if you clear the consignment yourself. Please contact Posti or the carrier if you have any questions about the notice of arrival.

The customs offices that handle postal clearances and their service hours can be found here: Contact information The contact information shows, whether the customs office also handles customs clearances of postal consignments. Note that the opening hours vary from office to office!

Customs does not send separate customs invoices. The customs clearance decision is also the customs invoice, which you can pay when you are clearing the consignment in the Import Declaration Service.


Contact us

Contact Customs Information

The Customs Information Service offers advice from Monday to Friday 8 am–4 pm. Have a look at the FAQ or contact us with your question.

Customs Information Service


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