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Do you have a question about a cleared parcel that has not been released?

Your parcel may be stuck due to Posti’s handling fee. Please visit the Posti website and check.

Customs Information Service

The Customs Information Service offers you advice in all matters related to customs activities.

Please contact Posti if you want to ask

- why a postal parcel you have cleared has not been released from Posti,

- about a postal parcel’s notice of arrival, or the contents or location of the parcel.

In matters involving car tax or excise duty, please contact the Tax Administration.

The online form Contact Customs Information will be unavailable for the time being. Read more: Upcoming changes to our customer services



Contact us

Customs Information Service, Private customers
Monday to Friday 8 am–4.15 pm
General instructions for businesses
Monday to Friday 8 am–4.15 pm
Åland Islands tax border information
Monday to Friday 9 am–3 pm

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