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Do you have a question about a cleared parcel that has not been released?

Your parcel may be stuck due to Posti’s handling fee. Please visit the Posti website and check.

Customs Information Service

The Customs Information Service offers advice in all matters related to customs activities. Have a look at the FAQ or contact us with your question.

The Customs Information Service offers advice to customers in all matters related to customs activities. As a private customer, you can log into the service Contact Customs Information using your online banking ID codes, your mobile certificate or your certificate card. Companies can log in with a Katso ID. We strive to answer your enquiry within four working days.

Customs does not transport or store parcels. Please contact the company in charge of the transport, Posti or the transport company, if you have any questions about the notification of arrival or about the location or contents of the parcel.

In car tax or excise tax matters, kindly contact the Tax Administration.

Contact us

Customs Information Service, Private customers
Monday to Friday 8 am–4 pm
General instructions for businesses
Monday to Friday 8 am–4 pm
Åland Islands tax border information
Monday to Friday 9 am–3 pm

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