Questions frequently asked by private persons

This is our FAQ page.

You can browse the most popular topics or write your question in the field below.

Ordering goods online

Your parcel may be stuck due to Posti’s handling fee. Please visit the Posti website and check.

Declare the consignment in the Import Declaration Service for private persons. The most convenient way to clear it is through online clearance: Customs clearance of a consignment after delivery

No. A private person is not allowed to obtain or receive by mail, as a goods shipment or by any other means from outside Finland tobacco products, electronic cigarettes or nicotine liquids ordered from a trader by means of distance communication.

Read more: Ordering tobacco products online

 

 

No. You can, for example, download games, computer software and music, and you do not have to submit a customs declaration for them to Customs. Customs will not collect any import taxes for them either. Read more about the taxation of electronic services (in Finnish) on the Tax Administration website: Tele-, lähetys- ja sähköisten palvelujen arvonlisäverotus 

More questions about ordering goods online

Import Declaration for private persons

In the notice of arrival sent by the transport company and in the Import Declaration Service for private persons, the indicated country of dispatch may be an EU country, even though the consignment was originally dispatched from outside the EU. This can happen if the goods have been intermediately stored as undeclared in the EU, for example.  Enter the actual country of dispatch in the Import Declaration Service, and then you can clear the goods. 

You may need to check with the seller from which non-EU country the consignment was sent. You can get more information in advance about customs declaration upon import from the seller or, for example, from the terms of delivery of the online store you are using.

  • Log in again to the Import Declaration Service for private persons. 
  • You can find the declaration and the request for additional information on the page My declarations.
  • Follow the instructions in the request.
  • For more specific instructions, see the message sent by the customs clearance team. You will usually be asked to upload and send the order confirmation or some other document. You can also send the documents by email to the email address provided in the service.

Customs cannot process your declaration without the additional information. 

Because there are errors or details missing in your declaration, you have to make some changes or additions to the details you’ve submitted.

  • Log in again to the Import Declaration Service for private persons. 
  • You can find the declaration and the request to correct it on the page My declarations.
  • Make the changes or additions to the details as requested.
  • Send the corrected declaration to Customs.

Customs cannot process your declaration without the corrected details.

  • Log in again to the Import Declaration Service for private persons.
  • You can find the declaration and the request for additional information on the page My declarations.
  • Follow the instructions in the request.
  • For more specific instructions, see the message sent by the customs clearance team. You will usually be asked to upload and send the order confirmation or some other document. You can also send the documents by email to the email address provided in the service.
  • Regarding gift consignments, you usually need to know what the gift contains and what the value of the contents is. Ask the sender (consignor) of the gift to provide this information in writing, for example by email or text message, and send the information to Customs.

Customs cannot process your declaration without the additional information.

More about the Import Declaration Service

Gift consignments

Declare the consignment in the Import Declaration Service for private persons. The most convenient way to clear it is through online clearance: Customs clearance of a consignment after delivery

Ask the sender for an account of the content and value of the gift consignment.

Read more: Clearing gifts through Customs

For declaring your gift, you need the following:

  • arrival notification from the transport company
  • information on the gift and its value, for example, a free-form account on the value or a receipt on the goods. (If necessary, ask the sender for the account in advance.)
  • Customs may also wish to see other documents.

 

You’ll find instructions on sending parcels abroad on Posti’s website. Posti’s website also has information on prohibited and dangerous items and country-specific bans and restrictions.

Many export restrictions also apply to gift consignments. Such goods include products derived from endangered animals and plants.

Please note that the sender is responsible for finding out what the current export restrictions are, as well as the import restrictions of the country of destination. You can get more information about the restrictions e.g. from the country’s embassy or authorities. Finnish Customs does not provide information about the import restrictions of other countries.

More questions about gift consignments

Travelling

In matters concerning border crossing by private persons, instructions are provided by the Finnish Border Guard. Follow the instructions on the website raja.fi.

If you live in Finland and you arrive in Finland from outside the European Economic Area (EEA) other than by air and your journey has lasted no more than 24 hours, you are not allowed to bring in tobacco products or nicotine liquids.

Exception: You are allowed to bring in tobacco products and nicotine liquids if it is apparent that you obtained them before you left Finland. For instance, text warnings in Finnish and Swedish can be taken as an indication that the product was bought in Finland.

To bring in tobacco products or nicotine liquids you must be aged 18 or over.

Read more: Bringing back tobacco products from travels 

If the unit packets of tobacco products do not bear the required health warnings – text warnings in Finnish and Swedish and the picture warnings – you are not allowed to bring in more than 200 cigarettes to Finland even if you pay the taxes.

Read more: Bringing back tobacco products from travels 

A private person is allowed to bring into Finland no more than a total of 1 000 grams of chewing tobacco, nasal tobacco and tobacco for oral use (snus) in one calendar day for his or her personal use. These products cannot be brought in as gifts.

To bring in tobacco products you must be aged 18 or over.

Read more: Bringing back tobacco products from travels 

More questions about travelling

Customs control

Customs supervises and controls arriving and departing goods and travellers. Customs supervises the compliance with time limits concerning imports of tobacco products and nicotine liquids in connection with other customs enforcement through control measures aimed the flows of vehicles and travellers in different traffic types.

Section 66 of the Tobacco Act provides for the time limits on imports of tobacco products and nicotine liquids by travellers from non-EEA countries. The time limits are implemented to prevent illegal trade in tobacco products, and to prevent the entry into the Finnish market of tobacco products that are in violation of the Tobacco Products Directive.

Read more: Bringing back tobacco products from travels 

 

To carry out a customs inspection of a person does not require any evidence or suspicion of any offence. The selection is based on a risk assessment or other observation made by Customs.

According to a decision by the Parliamentary Ombudsman, stopping a person and discussing with him or her does not yet constitute a customs inspection.

Read more: Customs control

 

No, they won’t.

The radiation from Customs’ x-ray scanners has no effect on either foodstuffs or film materials.

Read more: Customs control

No. Before the vehicle is scanned, the driver assures Customs in writing that there is no one in the vehicle. Nevertheless, the radiation dose received during a scan is so small as not to pose any danger to humans. A normal medical x-ray examination gives a higher radiation dose to a patient.

Customs does not under any circumstances scan people. Customs can order a person to undergo a bodily search that is performed in the form of an x-ray examination. The x-ray examination of a person is a medical procedure and is always undertaken under the supervision of a doctor.

Read more: Customs control

 

More questions about customs control

Moving to or from Finland

If you are moving from outside the EU to Finland, your permanent residence will have to have been outside the customs and fiscal territory of the EU for a continuous period of at least 12 months, then you can be granted exemption from customs duties and value added tax if the other conditions are met.

If you are moving from outside the EU to another EU country, you will have to clear your removal goods through customs in that country. Then, if you move from that EU country to Finland, your move takes place within the EU and your removal goods will not have to be cleared in Finland.

Read more: Moving to Finland from outside the EU customs and tax territory

You may, if your permanent residence has been outside the customs and fiscal territory of the EU for a continuous period of at least 12 months before moving to Finland, and the other conditions for exemption from customs duties and value added tax are met.

You can bring in your removal goods to Finland free from customs duty and value added tax within 12 months after your move.

Read more: Moving to Finland from outside the EU customs and tax territory

More questions about moving

Restrictions

Mosquito repellents, e.g. mosquito repellent mats, can only be imported to Finland by registered operators. Mosquito repellent refers to a biocidal substance that repels mosquitos. When you obtain repellents, they need to be authorised by the Safety and Chemicals Agency (Tukes). In other words, there needs to be an authorisation number by Tukes on the packaging of the repellent. 

Private persons can bring in mosquito repellent devices as passenger imports or order them online, as long as mosquito repellent mats without an authorisation number by Tukes are not included.

Learn more about mosquito repellents on the Safety and Chemicals Agency website

Ask the Finnish Food Authority about the restrictions and regulations regarding the importation of pets.

Clear the pet through Customs when you enter the country. Present documents and the invoice for the pet in connection with the customs clearance. You can bring in the pet without paying duties or taxes as long as the value limit for imports by travellers is not exceeded. The value limit is 430 or 300 euros depending on which transport vehicle you use. If the value limit is exceeded, the amount of VAT payable is 24% of the purchase price plus transport costs and possible insurance costs. Read more about import duties and taxes.

The new plant health legislation restricts travellers from bringing in plants and plant products from outside the European Union without a phytosanitary certificate. The new legislation will take effect on 14 December.

A phytosanitary certificate is required for:

  • seedlings, potted plants, greenery,
  • scions, stems, tubers, rhizomes and similar propagated materials,
  • seeds for planting,
  • cut flowers and branches as well as
  • fresh fruits, berries, vegetables and root vegetables.

Of fruits, only bananas, dates durians, pineapples and coconuts are exempted from the certificate requirement.

You will still need to check for possible import bans in the Finnish Food Authority’s Guide to Import Bans (in Finnish).

A phytosanitary certificate is not required for mushrooms, and it is therefore still permitted after 1 September 2019 to bring in a maximum of 10 kilogrammes for personal use without testing and radiation controls.

Further information can be found on the Finnish Food Authority’s webpage (in Finnish and Swedish).

Private persons are not allowed to bring fireworks to Finland from outside the EEA. The import of fireworks requires a licence, and the Finnish Safety and Chemicals Agency (Tukes) does not grant licences to private persons. More information

  •  More information: Tukes

More questions about restrictions

                            

Contact us

Contact Customs Information Mon to Fri 8 am–4.15 pm

Please have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service

 

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