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How do I make a claim? 

Please submit your application to Customs in writing primarily by completing the following form:

You can also submit a free-form application.

Include the following details in your application

  • the decision that you’re appealing against
  • how you wish the decision to be revised
  • the grounds for the claim
  • your name, address, telephone number and email address
  • account number (BIC and IBAN).


Always enclose with the application

  • a copy of the decision that you’re appealing against
  • any documents the are invoked in the claim and that may influence a decision in the matter
  • invoice or order confirmation.

If your appeal concerns the commodity code, please provide the goods description in Finnish as well in order to speed up the processing of your claim.

If you are appealing the decision because the goods have been returned, you should also present proof of the goods being returned outside the EU as well as the correspondence with the seller regarding the complaint.

Jos haet muutosta tavaran palauttamisen takia, esitä myös todiste tavaran palauttamisesta EU:n ulkopuolelle sekä reklamaatiokirjeenvaihto myyjän kanssa.

Take care when completing the application

Completing the application with care will speed up the processing of your claim. Take a look at the pre-filled example application Tullien peruutus ja palautus, 643s (in Finnish).

Points to consider

If the customs clearance was done on your behalf, ask your representative for the decision. If you declared the goods yourself in the Import Declaration Service, log in to the service. When you have agreed to the terms of use, the front page opens and you can print out the customs clearance decision.

According to the terms of use of the Import Declaration Service, a private person is responsible for keeping a file of the customs clearance documents for the current year and for 3 additional years following the customs clearance. Customs may ask you to show these documents.

If the consignment is not released to you because of an error in the number of packages or the weight, you should lodge a new declaration with the correct details, so that the goods can be released to you. After this, you can apply for invalidation of the incorrect customs clearance transaction and repayment of the duties based on the new transaction.

  • Send the application to the Customs registry office at kirjaamo(at)
  • Enclose both customs clearance decisions as well as the invoice and other documents showing the correct details.

Contact us

Contact Customs Information

The Customs Information Service offers advice from Monday to Friday 8 am–4 pm. Have a look at the FAQ or contact us with your question.

Customs Information Service


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