How do I make a claim? 

Please submit your application to Customs in writing primarily by completing the following form:

You can also submit a free-form application.

Include the following details in your application

  • the decision that you’re appealing against
  • how you wish the decision to be revised
  • the grounds for the claim
  • your name, address, telephone number and email address
  • account number (BIC and IBAN).

Enclosures

Always enclose with the application

  • a copy of the decision that you’re appealing against
  • Important: if you completed the customs clearance in the Import Declaration Service for private persons on 11 February 2020 or later: You don’t need a copy of the decision your application for a revised decision concerns, but you must provide the MRN of the customs clearance.
  • any documents the are invoked in the claim and that may influence a decision in the matter
  • invoice or order confirmation.

If your appeal concerns the commodity code, please provide the goods description in Finnish as well in order to speed up the processing of your claim.

If you are appealing the decision because the goods have been returned, you should also present proof of the goods being returned outside the EU as well as the correspondence with the seller regarding the complaint.

Send the application to Customs

Send the application to Customs including enclosures
by email: kirjaamo(at)tulli.fi
or
by post: Tulli, Tuonnin oikaisuhakemukset, PL 512, 00100 Helsinki.

Applications concerning Åland

If your application for a revised decision concerns imports from third countries and EU countries to the Åland Islands, or imports across the tax border between mainland Finland and Åland, please send the application (including enclosures) to

by email: atp.skattegrans(at)tulli.fi
or
by post: Mariehamn Customs, P.O. Box 40, 22101 Mariehamn. 

Take care when completing the application

Completing the application with care will speed up the processing of your claim. Take a look at the pre-filled example application Tullien peruutus ja palautus, 643s (in Finnish).

Points to consider

If you have cleared your consignment in the Import Declaration Service for private persons after 11 February 2020, the customs decision is available for the next 90 days on the page My declarations. After this, you can only get them from the Customs archive.

If you have cleared your consignment before 11 February 2020, you can find your customs clearance by signing in to the Import Declaration Service (in Finnish and Swedish). If a transport company or a forwarding company has cleared your consignment on your behalf, ask them for the clearance decision.

A clearance decision from the Customs archive is subject to charge (Fees charged for Customs’ services). Make a written request at the Customs office and present a valid ID or passport to the customs official. After this, you will receive the decision by email.

You are not required to attach the customs clearance decision to a claim for a revised decision if the customs clearance was completed in the Import Declaration Service for private persons on 11 February 2020 or later. However, the MRN of the clearance should be filled in carefully in the claim for a revised decision.

As a private person, you should keep the customs clearance documents for the current year and an additional six years following the clearance. Customs may ask you to present these documents.


If the consignment is not released to you because of an error in the number of packages or the weight, you should lodge a new declaration with the correct details, so that the goods can be released to you. After this, you can apply for invalidation of the incorrect customs clearance transaction and repayment of the duties based on the new transaction.

  • Send the application to the Customs registry office at kirjaamo(at)tulli.fi.
  • Enclose both customs clearance decisions as well as the invoice and other documents showing the correct details.

Contact us

Contact Customs Information Mon to Fri 8 am–4 pm

Right now, our service is often busy; please also have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service

 


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