Appealing against a customs clearance decision
You can apply for revision of a customs clearance decision issued by Customs, if
- you’re cancelling your purchase and returning the goods
- the amount of import or export duty charged is too high
- the goods are faulty or do not comply with the terms of the contract
- Customs has made an error.
How long will it take to process the application?
The claims for a revised decision will be processed in the order they are received by Customs. According to law, the applications must be processed within 120 days. When Customs has processed your claim, you will receive a decision on repayment by post. It can take a few days for the repayment of import duties to appear in your bank account.
Send the application to Customs
including enclosures
by email: kirjaamo(at)tulli.fi
or
by post: Tulli, Tuonnin oikaisuhakemukset, PL 512, 00100 Helsinki.
Applications concerning Åland
If your application for a revised decision concerns imports from third countries and EU countries to the Åland Islands, or imports across the tax border between mainland Finland and Åland, please send the application (including enclosures) to
by email: atp.skattegrans(at)tulli.fi
or
by post: Mariehamn Customs, P.O. Box 40, 22101 Mariehamn.
Contact us
The Customs Information Service offers advice from Monday to Friday 8 am–4 pm. Have a look at the FAQ or contact us with your question.
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