Returning goods

If you permanently return goods you have ordered to an area outside the customs territory of the EU:

- submit an export declaration in Customs’ Export Declaration Service OR
- return the goods by post and fill in postal forms CN 22 or CN 23.

The goods must be returned and an appeal for correction must be submitted within three months of the customs clearance, so that you can receive a refund of the import duties and taxes you’ve paid. Read more: Returns, repairs and replacements.