Everything must be declared, in figures
From July, it has been mandatory to declare all consignments arriving from outside the European Union to Customs. This may lead to delays and backlogs in our customer service. You can check how busy our customer services are from our figures updated every weekday.
From July, it has been mandatory to declare all consignments arriving from outside the EU to Customs. Previously, the declaration requirement largely applied only to consignments with a value of more than 22 euros. This change means that millions of more consignments need to be declared annually. Read more on the page Everything must be declared.
Check the latest figures on how busy our services are
The figures are updated by 12 noon every weekday. The figures show the situation of the previous day for which figures are available.
Number of declared consignments (consignments worth 150 euros or less)
Daily number of contacts made to the Customs Information Service
Queue times for the Customs Information Service
How many per cent of the incoming contacts received by the Customs Information Service can be answered?
The figures show all the contacts received by the Customs Information Service. The Customs Information Service serves Monday to Friday. The figures contain the contacts in all the languages in which we offer services.
Information on the Finlex website (in Finnish):
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