A-Z Directory User instructions for the Import Declaration Service
For private persons
Guidance on how to use the service:
Guidance on customs clearance on this website:
- Questions on postal consignments – who to contact?
- Ordering goods online, basic information
- If you have a certificate of origin, the customs duty due for the goods may be lower than the general customs duty or even zero. Customs will always check the certificate of origin you’ve provided in your declaration.
- VAT % rates. Customs will always check if the reduced rate provided can be applied to the imported goods. For example, the VAT rate for foodstuffs and food supplements is 14% and for books and works of art 10%.
- Frequently asked questions – private persons
For businesses
Guidance on how to use the service:
Guidance on customs clearance on this website:
- What declarations can be lodged via the Import Declaration Service?
- Where can I find the correct commodity code?
- VAT % rates. Customs will always check if the reduced rate provided can be applied to the imported goods. For example, the VAT rate for foodstuffs and food supplements is 14% and for books and works of art 10%.
- Frequently asked questions – business users
Points to consider
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Contact us
Customs Information Service, Private customers
Monday to Friday 8 am–4 pm
The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
In car tax matters, kindly contact the Tax Administration (vero.fi)
Customs Information Service, Business customers
Monday to Friday 8 am–4 pm
The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.
Telephone customer service
+358 295 527 018, EDI and Import Declaration Service 9 am–3 pm
+358 295 52 333, Åland tax border matters 9 am–3 pm
+358 295 5202 Customs Information Service, Business customers 8 am–16
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