User instructions for the Import Declaration Service

For private persons

Guidance on how to use the service:

• User instructions (private persons, postal clearance) (pdf)
• Read the terms of use

Guidance on customs clearance on this website:

• Questions on postal consignments – who to contact?
• Ordering goods online, basic information
• If you have a certificate of origin, the customs duty due for the goods may be lower than the general customs duty or even zero. Customs will always check the certificate of origin you’ve provided in your declaration.
• VAT % rates. Customs will always check if the reduced rate provided can be applied to the imported goods. For example, the VAT rate for foodstuffs and food supplements is 14% and for books and works of art 10%.
• Frequently asked questions – private persons

For businesses

Guidance on how to use the service:

• Read the terms of use
• Codes
• Freight clearance, Instructions for use (pdf)

Guidance on customs clearance on this website:

• What declarations can be lodged via the Import Declaration Service?
• Where can I find the correct commodity code?
• VAT % rates. Customs will always check if the reduced rate provided can be applied to the imported goods. For example, the VAT rate for foodstuffs and food supplements is 14% and for books and works of art 10%.
• Frequently asked questions – business users

Points to consider