Terms of use of the Import Declaration Service for private persons

Terms and conditions governing declaration data and lodging declarations:

  • Do not send the customs declaration to Customs before the carrier has notified you that your consignment has arrived and that you can clear it through customs. The notification may be in electronic or paper form.
  • Customs has the right demand that the personal identity code be provided in the customs declaration (authorisation from the Data Protection Ombudsman).
  • The goods of only one order may be provided in one customs declaration.
  • You are responsible for the accuracy of the data you provide. Customs has the right to impose a penalty fee or customs duty increase if it emerges that you have provided incorrect or misleading details.
  • You must be in possession of a document showing the value of the goods as well as any other documents required when importing the goods, and you must submit them to Customs when requested to do so.
  • If you don’t submit documentation or amend the details of the customs declaration when requested to do so, Customs has the right to invalidate your customs declaration. In that case, you have to start the declaration process all over again.
  • Import duties and taxes are payable for gifts worth more than 45 euros. Make sure that if needed, you can provide Customs with a reliable account of the value of goods given to you as a gift.
  • Customs has the right to inspect the goods without you being present.
  • The due date of a customs clearance decision provided by Customs is 10 days from the date of the decision. If the customs clearance decision is not paid by the due date, Customs will calculate an interest for the decision after the due date. This interest must also be paid before the goods can be released.
  • The documents pertaining to the customs clearance transaction must be kept on file for the current year + the following 6 years. You must submit the documents to Customs when requested to do so.  

The abovementioned rules are based on the customs legislation of the EU and on the Customs Act of Finland.

Restrictions that apply to the Import Declaration Service

  • As a private person, you are not allowed to declare removal goods, weapons, hunting trophies or live animals using the Import Declaration Service.
  • As a private person, you are not allowed to obtain or receive tobacco products purchased from a trader by means of distance communication by mail, as a goods shipment or by any other means from a country outside of Finland, which means that you cannot declare tobacco products via the Import Declaration Service.

Responsibility of the service provider

  • The service is provided without obligation and without any warranty of functionality of the service. Finnish Customs will not be liable for any expense, loss or other damage that may arise from the use of this website.
  • Finnish Customs is not responsible for the contents or functionality of services which can be used via this service and which are maintained by other parties, such as identification services or online banking services.

If you do not accept the terms of use, you cannot use the Import Declaration Service of Customs.


Contact us

Contact Customs Information Mon to Fri 8 am–4.15 pm

Right now, our service is often busy; please also have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service


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