Message exchange between a business and Customs refers to electronic transfer of data using declaration messages of a specified format. Message exchange is the declaration method of choice if the business has a large number of declarations that contain several goods items.
Message exchange can be used in import (import customs declarations), in export (export customs declarations), in declaring the entry and exit of goods, in transit (T1 and T2 transit declarations and electronic TIR Carnet declarations), for declarations for customs warehousing, for Åland tax border declarations and for statistics declarations concerning intra-EU trade.
Requirements for message exchange:
- Data communication links for transmitting messages.
- Software for creating and sending declarations to the various systems of Customs.
Testing the applications and data communication links with Customs.
- Authorisation for message exchange granted by Customs.
- Server certificate from the Digital and Population Data Services Agency for transmitting messages
- Competence in the procedure(s) to ensure that the submission of declarations runs smoothly.
Applying for an authorisation to use message exchange
With the Service Applying for a message exchange authorisation
With the service Applying for a message exchange authorisation, you can apply for an authorisation or amendment of an authorisation to use direct message exchange with the new customs clearance system, in customs warehousing and in import.
You can use in this service Suomi.fi identification and authorisations as well as Katso identification and authorisations is available for customers who cannot use Suomi.fi yet. For more information go to How to identify yourself and grant authorisations.
The service is free of charge and available 24/7.
By completing Customs form 934
With Customs form 934 this application, you can apply for an authorisation for direct message exchange or for an amendment or cancellation of such an authorisation in import (import declarations), in export (export declarations), in declaring the entry and exit of goods, in transit (T1 and T2 transit declarations and electronic TIR Carnet declarations), in Åland tax border declarations and in statistics declarations concerning intra-EU trade.
You should find out the following information before logging into the service:
Check that your company has an EORI number, because it is needed for message exchange.
Details of the person responsible for message exchange:
Enter the contact details of the person who we can contact in matters concerning your company’s message exchange and testing as well as the contact details of a secondary contact person.
Details of the company implementing message exchange:
Enter the name of the company that has built the software you use for submitting declarations and the company’s contact person.
- What is the technical role that your company will take when submitting declarations using direct message exchange?
- Your company acts as a message declarant in such a way that the software used by your company generates the messages according to the specifications set by Customs, signs them with an XML signature and transmits them independently via a direct message interface. In this case, your company must also obtain a server certificate and maintain it.
- Your company acts as a message declarant in such a way that your company uses the software of a company acting a service provider for generating and submitting declaration messages. In this case, the service provider needs a service certificate. Enter also the name and EORI number of the service provider.
- Your company acts as a service provider and your software generates and transmits declarations via direct message exchange messages on behalf of another company. Enter the names and EORI numbers of the companies (at least one) for which your company acts as a service provider.
Starting to use the services:
- Using the Message Notification Service for direct message exchange: Check whether the Message Notification Service is in use in the software you use. If not, find out whether you should start using it, because it would speed up the processing of declarations considerably.
- The applicant will test the functionality of the attachment message service: Indicate if your company acts as a software supplier and wishes to test the function for submitting attachments to declarations via direct message exchange in its software. If the customers of software suppliers use the attachment message service, this function will not need to be tested. Instead, it should be ensured that this function is available in the software.
Declarations for which the authorisation for message exchange is applied:
Find out which declaration-specific messages your company will test and submit via direct message exchange.
If the service is not available due to a disruption, contact Customs Business Information.
Your company has decided to apply for message exchange with Customs
Choose the method for message exchange
- Decide whether you will apply to become a message declarant of Customs (you will generate and transmit the messages) or whether you will use a service provider for direct message exchange (the service provider will generate and transmit the messages on behalf of another company).
- Read the Introduction to message exchange with Finnish Customs.
In your own environment, you shall implement services that enable the use of the web-based direct message exchange services provided by Customs
- The technical guidebook contains instructions for connecting your system with Customs’ direct message exchange web service.
Acquire the software
Before applying, acquire the software for creating and sending the necessary declarations to Customs. As Customs does not sell any customs clearance software, the company must acquire it from a company that supplies such software.
Apply for an authorisation for message exchange with CustomsTulli.fi
- Read the instructions on how to complete the application
- Complete the application based on what Customs system(s) your application concerns – form 934e or use the online service “Applying for a message exchange authorisation". If you need help with completing the application, contact Customs Business Information.
- Send the application to the Customs Authorisation Centre.
Meet one of our business advisersTulli.fi
- A company applying for an authorisation to use message exchange is offered business advice before starting the customer testing.
- When you have applied for an authorisation, Customs will contact you to set a time for the consultation.
Test the software and the connectionsTulli.fi
- Test the functionality of the data communication links and the software with Customs.
- The instructions for testing are available on this website.
After receiving the authorisation for message exchange, you can send the declarations you have tested to Customs via message exchangeTulli.fi
- When you start submitting declarations via message exchange, you can contact Customs. On our website, you can find the contact details for message exchange for businesses..
- You can subscribe to notices about service downtime, and thus be informed more quickly about disruptions in the message exchange.
- If you change your service provider, will the software or something else change? Some of the changes can be notified with an amendment application. If you change your Business ID, you need to apply for a new authorisation.
- UTU/Quick guide to message exchange in customs warehousing (instruction video)
- Message exchange (instruction video in Finnish)
- Choose the appropriate service channel
- Introduction to message exchange with Finnish Customs
- Direct message exhange with Finnish Customs - Technical guidebook
- Application for direct message exchange, problem situations and XML schemas
- Application completion instructions (form 934e)
- Message descriptions
- Guidance on testing
- Message exchange, contact information for businesses
- Subscribing to service interruption and disruption notices
- Changes in message exchange
- Message exchange is further developed in the IT system projects of Customs
- Companies who provide message services
General instructions for businesses offers advice from Monday to Friday 8 am–4.15 pm. Have a look at the FAQ or contact us with your question.