Identification in Customs’ e-services

You will have to identify yourself in most of our e-services, before you can use them. Each service has its own page where we provide more information on the particular service and how to identify yourself.

Why does it pay to be identified when using our services?

Even though a service does not require identification, the process runs smoother when you are identified. An identified declarant can usually carry out their business electronically without having to visit a customs office. Moreover, an identified user can use previously lodged declarations as templates for new declarations and can browse previous declarations in the service for a specific time. However, declarants using the Transit Declaration Service must always visit Customs when starting a transit procedure.

More information on identification:

Private customers

As an identified customer in our e-services you can

  • clear your goods and pay import duties
  • submit export declarations
  • submit attachments to export and transit declarations
  • send a question to our service Contact Customs Information.

You can identify yourself in different ways

If you have a Finnish personal identification number, you can identify yourself with

  • online banking codes
  • a mobile certificate (a mobile phone with a SIM card that has a mobile certificate) or
  • a certificate card (an identity card granted by the Police, an organisation card granted by VRK, i.e. a civil service card, or the card for professionals in social services or medical professionals, i.e. a Sote ID card ).

Read more on the Suomi.fi means of identification used by Customs: Information on e-Identification (Suomi.fi).

If you cannot identify yourself electronically, you can do business with us in alternative ways or use a representative, for instance a forwarding company or Posti. Customs clearance cannot be done over the phone or by email.

Identifying an EU citizen

eIDAS identification will be available for foreign EU-citizens in all our e-services, which are being upgraded, beginning with the new declaration service for private persons (currently Import Declaration Service). According to current plans, the new declaration service for private persons will be introduced in 2019.

Unfortunately, eIDAS identification is not yet in use in our Import Declaration Service, our service Contact Customs Information and Export Declaration Service or Attachment Upload. You can, however, do business with us in the following ways:

  • Authorise another person to submit an import declaration, i.e. perform customs clearance, on your behalf online in our Import Declaration Service.
  • Ask for advice by phone from the Customs Information Service.

  • Authorise an agent, e.g. a forwarding company or Posti, to perform customs clearance on your behalf.
  • Submit an export declaration without identification in our Export Declaration Service
  • Send attachments to Customs by email.
  • Visit a customs office. Contact information and opening hours

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Companies and corporations

As an identified customer in our e-services you can

  • clear your consignment and pay import duties
  • submit export declarations
  • apply for an authorisation for comprehensive guarantee and an authorisation for payment deferment
  • submit attachments to export and transit declarations
  • submit declarations on transit area movements of goods
  • submit declarations on the arrival and exit of goods
  • submit customs warehousing declarations
  • send a question to our service Contact Customs Information
  • apply for an EORI-number
     
  • submit Intrastat declarations on intra-EU trade
  • submit VAT declarations on imports concerning the Åland Islands
  • run test cases concerning direct message exchange for warehousing
     
  • test attachment files for import, export and warehousing declarations in direct message exchange.

Identification with the Katso identifier

Companies can log in to our services with a Katso ID, which is free of charge. Corporations can also use Katso IDs as well as other public organisations with a business ID. In addition to the Katso Master User role, other roles can also be used in our services.

How do I apply for a Katso identifier?

Obtain the Katso ID from the Finnish Tax Administration. Instructions on how obtain a Katso ID and how to create sub-IDs as well as how to authorise someone else (vero.fi)

You can get support on how to use the Katso-service from our telephone service 029 497 040.

Katso identifiers and roles in Customs’ e-services

Intrastat Declaration Service
Master user ID, Setting up a parallel-Master user ID, Katso ID + CUSTOMS Intrastat role, Katso sub-ID (company representative)

Safety and Security Declaration Service (AREX)
Master user ID, Katso ID + CUSTOMS Customs clearance role

Export Declaration Service
Master user ID, Katso ID + CUSTOMS Customs clearance role

Import Declaration Service
Master user ID, Katso ID + CUSTOMS Customs clearance role

Transit Declaration Service
Master user ID, Katso ID + CUSTOMS Customs clearance role

Customs Warehousing Declaration Service
Master user ID, Katso ID + CUSTOMS Customs clearance role

Åland Tax Border Declaration Service (ALA)
Master user ID, Katso ID + CUSTOMS Customs clearance role

Attachment Delivery Service
Master user ID, Katso ID + CUSTOMS Customs clearance role

Message Exchange Testing Service
Master user ID, Service provider role

Authorisation services
Master user ID, Katso ID + Customs Authorisation Service, consultative role
Master user ID, Katso ID + Customs Authorisation Service, administrative role
Master user ID, Katso ID + Customs Authorisation Service, executive role

The service Contact Customs Information
Katso ID (no user roles)

Applying for an EORI Number Service
Katso ID (no user roles)

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Read more

Contact us

General instructions for businesses

General instructions for businesses offers advice from Monday to Friday 8 am–4 pm. Have a look at the FAQ or contact us with your question.

Customs Information Service


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