Customs clearance of private persons’ postal parcels as of 1 June 2020

As a rule, private persons must declare postal consignments (consignments transported by Posti) electronically in the Import Declaration Service for private persons. Read more about the service and how to declare your parcel.

You can also use another declaration method, that is, authorise another person to declare the consignment on your behalf or buy the customs clearance as a service from an agent, for example from a forwarding company or from Posti. For information on how to buy the customs clearance service for postal parcels from Posti, see Posti’s notice of arrival.

Customs no longer clears postal parcels at customs offices on behalf of customers as of 1 June 2020. If you cannot use the online service and you wish to declare your parcel yourself, please do as follows:

  1. You can declare your parcel at a customs office with customer service, using a tablet available for customers. To fill in the online declaration you must identify yourself using Suomi.fi identification, for example with online banking codes or a mobile certificate. You can ask a customs officer to help you with the declaration.
  2. You can authorise another person to declare your parcel in the Import Declaration Service for private persons and to pay the import duties on your behalf. The authorisation may be given either verbally or in writing. The other person identifies him or herself in the service and declares your parcel and your details on your behalf. The service guides the user on how to fill in the details. Posti will deliver your parcel to the address provided on the consignment or to a pickup point. The person who submits the declaration is only liable for the customs debt and for the details provided in cases where they are aware or should have been aware of the incorrectness of information provided in the customs declaration. You are responsible for both the customs debt and any post-clearance duties (direct representation).

  1. You can authorise another person to declare your parcel in the Import Declaration Service for private persons and to pay the import duties on your behalf. The authorisation may be given either verbally or in writing. The other person identifies him or herself in the service and declares your parcel and your details on your behalf. The service guides the user on how to fill in the details. Posti will deliver your parcel to the address provided on the consignment or to a pickup point. The person who submits the declaration is only liable for the customs debt and for the details provided in cases where they are aware or should have been aware of the incorrectness of information provided in the customs declaration. You are responsible for both the customs debt and any post-clearance duties (direct representation).
  2. You can declare your parcel at a customs office with customer service using a tablet available for customers and with the assistance of a customs officer, or you can ask the customs officer to save and submit the declaration on the tablet on your behalf free of charge once you have accepted the details provided. In both cases, you have to identify yourself in the service. 
  3. You can also send the declaration details on a form by email or post to Customs’ Electronic Service Centre as described under If you want to declare a postal parcel yourself and it can’t be declared in the Import Declaration Service for private persons.

  1. You can authorise another person to declare your parcel in the Import Declaration Service for private persons and to pay the import duties on your behalf. The authorisation may be given either verbally or in writing. The other person identifies him or herself in the service and declares your parcel and your details on your behalf. The service guides the user on how to fill in the details. Posti will deliver your parcel to the address provided on the consignment or to a pickup point. The person who submits the declaration is only liable for the customs debt and for the details provided in cases where they are aware or should have been aware of the incorrectness of information provided in the customs declaration. You are responsible for both the customs debt and any post-clearance duties (direct representation).
  2. You can also send the declaration details on a form by email or post to Customs’ Electronic Service Centre as described under If you want to declare a postal parcel yourself and it can’t be declared in the Import Declaration Service for private persons.

  1. If, for some other reason than those mentioned above, you want Customs to save the declaration on your behalf, this is subject to a charge: see the fees charged for Customs’ services.  For more specific guidance, contact a customs office with customer service or the Customs Information Service, tel. 0295 5206, Monday to Friday, 8.00–16.15.
  2. You can buy the customs clearance service from an agent, for example from a forwarding company or from Posti. For information on how to buy the customs clearance service for postal parcels from Posti, see Posti’s notice of arrival.

If you want to declare a postal parcel yourself and it can’t be declared in the Import Declaration Service for private persons

At the moment, there are goods and product groups that you cannot declare in the Import Declaration Service for private persons. If you wish to declare such a consignment yourself, this is what you should do:  

  • Complete and sign customs declaration form 
    • 1105e – Declaration of goods imported to the Åland Islands from an EU country, or
    • 1106e – Declaration of goods imported from outside the customs and fiscal territory of the EU which can be found here (with completion instructions): Other customs forms. The forms are also available at the customs offices.

The primary way to submit the form is to scan it and email it to spake(at)tulli.fi.  Attach at least the arrival notice and a document indicating the value and content of the consignment (e.g. the order confirmation). Use the secure email service to send the declaration: Guidance on the use of secure email. It is advisable to use email to speed up the processing of the declaration, because Posti will return undeclared consignments to the sender after 20 days from their arrival in Finland.

  • Alternatively, you can send the documents to the following address: Finnish Customs, Electronic Service Centre, PO Box 512, 00101 Helsinki.
  • Before sending the documents, check carefully that you have completed all mandatory sections of the form and that you have attached all the required documents. If the required details have not been provided, the declaration cannot be processed.
  • If you cannot send the documents electronically yourself, you can ask a customs officer at a customs office with customer service to send them on your behalf.
  • The Electronic Service Centre processes the declarations during office hours. You will usually receive a reply no later than on the following working day. Please note: the reply can also be a request for additional information, so follow the instructions in the request.

                            

Contact us

Contact Customs Information Mon to Fri 8 am–4.15 pm

Please have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service

 


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