Customs clearance of private persons’ postal parcels as of 1 June 2020

As a rule, private persons must declare postal consignments (consignments transported by Posti) electronically in the Import Declaration Service for private persons. You can also use another service channel, that is, authorise another person to declare the consignment on your behalf or buy the customs clearance as a service from a representative.

As a rule, Customs no longer clears postal parcels at customs offices on behalf of customers as of 1 June 2020. What you should do:

  1. For example, if you don’t have a computer or a mobile device, you can declare your parcel at a customs office with customer service, using a tablet available for customers. If needed, a customs officer will help you with the declaration.
  2. If you have a functional limitation that prevents you from using the electronic import declaration service, you can declare you parcel at a customs office with customer service with the help of a customs officer, or the customs officer can save the declaration on your behalf free of charge.
  3. If you want Customs to save the declaration on your behalf for some other reason, there will be a charge: fees charged for Customs’ services, in Finnish (pdf). For information on declaring goods and using the service, please contact a customs office with customer service or the Customs Information Service, tel. 0295 5206 on working days.


If you want to declare a postal parcel yourself and it can’t be declared in the Import Declaration Service for private persons

At the moment, all goods or product groups can’t be declared in the Import Declaration Service for private persons. If you wish to declare a consignment like this yourself, you should do this: 

  • Complete and sign a customs declaration form
  • 1105e – Declaration of goods imported to the Åland Islands from an EU country or
  • 1106e – Declaration of goods imported from outside the customs and fiscal territory of the EU
    which you can find here with instructions: Other customs forms. The form is also available at customs offices.

The primary way to submit the form is to scan it and email it to [email protected]  Attach at least the arrival notice and a document indicating the value and content of the consignment (e.g. order confirmation). Use the secure email service to send the declaration: Guidance on the use of secure email (pdf). It is advisable to use email to speed up the processing of the declaration, because Posti will return undeclared consignments to the sender after 20 days from their arrival in Finland.

  • Alternatively, you can send the documents to the following address: Finnish Customs, Electronic Service Center, PO Box 512, 00101 Helsinki.
  • Before sending the documents, check carefully that you have completed all mandatory sections of the form and that you have attached all the required documents.If the required details haven’t been provided, the declaration cannot be processed.
  • If you can’t send the documents electronically yourself, you can ask a customs officer at a customs office with customer service to send them on your behalf.
  • The Electronic Service Centre processes the declarations during office hours. You will usually receive a reply no later than on the following working day. Please note! The reply can also be a request for additional information, so follow the instructions in the request.


Contact us

Contact Customs Information Mon to Fri 8 am–4 pm

Right now, our service is often busy; please also have a look at the frequently asked questions.

If you have a question about the arrival of parcels, its contents or the handling fee, please contact Posti.

Customs Information Service


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