Instructions for other service alternatives

If you do not wish to or cannot identify yourself, you can use other service alternatives or a representative. 

  • You can authorise an agent, e.g. a forwarding company or Posti, to act on your behalf.
  • As a private person, you can authorise another person to declare your consignment on your behalf in the Import Declaration Service for private persons.
  • As a private person, you can in some cases ask Customs to declare a postal parcel on your behalf or to provide guidance on declaring a postal parcel. Customs clearance of private persons’ postal parcels as of 1 June 2020
  • A company can use a form to apply for comprehensive guarantee and payment deferment or an EORI number.
  • You can submit an export declaration in our Export Declaration Service without identifying yourself if you export occasionally or you are a private person. If you use the service without identifying yourself, you must also visit a customs office regarding export declarations.
  • Private persons can send the required attachments to Customs by email.
  • Customs also offers advice by phone in questions related to customs activities.
  • Customs offices that offer customer service are available to you. Contact information and opening hours
  • Help regarding other service alternatives is available from Customs Information Service.

The customs clearance of postal parcels on behalf of private persons changed on 1 June 2020 – Read more here

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General instructions for businesses

General instructions for businesses offers advice from Monday to Friday 8 am–4.15 pm. Have a look at the FAQ or contact us with your question.

Customs Information Service