Customer satisfaction and feedback

We actively collect feedback regarding Customs services, so that your business with Customs can run as smoothly as possible and according to your needs. Your feedback can concern the development of customs services, need for further information or you can just let us know how we have succeeded in our service mission.

You can give feedback continuously through the Customs website, by using the customer feedback form available at all Customs offices, in the customer cooperation groups as well as through the questionnaires on customer needs and customer satisfaction aimed at users of Customs services.

Your feedback is important to us. Based on it, we can steer our activity in a more customer friendly and more uniform direction.

Contact us
Customs Information Service, Business customers
Monday to Friday 8 am–4 pm

Contact Customs Information

The cost of a call from a landline or mobile phone subscription is 0 cents/min + local network charge/ standard mobile rate.


Help us improve our site content

We want to improve our service, which is why your feedback is valuable to us. If you have ideas on how our web services could be developed further or if you wish to give us feedback, please let us know.

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