Customer satisfaction and feedback

We actively collect feedback regarding Customs services, so that your business with Customs can run as smoothly as possible and according to your needs. Your feedback can concern the development of customs services, need for further information or you can just let us know how we have succeeded in our service mission.

You can give feedback continuously through the Customs website, by using the customer feedback form available at all Customs offices, in the customer cooperation groups as well as through the questionnaires on customer needs and customer satisfaction aimed at users of Customs services.

Your feedback is important to us. Based on it, we can steer our activity in a more customer friendly and more uniform direction.

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General instructions for businesses

General instructions for businesses offers advice from Monday to Friday 8 am–4.15 pm. Have a look at the FAQ or contact us with your question.

Customs Information Service